Exterior
Check availability

Reviews of Holiday Inn Express & Suites New Berlin, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites New Berlin, an IHG Hotel
15451 W Beloit Rd, New Berlin, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 438 out of 694 reviews" "
Rating 8 - Good. 197 out of 694 reviews" "
Rating 6 - Okay. 32 out of 694 reviews" "
Rating 4 - Poor. 19 out of 694 reviews" "
Rating 2 - Terrible. 8 out of 694 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Traveled with partner
Liked: Property conditions & facilities
Great location well run
Stayed 1 night in Apr 2024

8/10 Good

Amy

Business traveler, Traveled with family
Liked: Staff & service
Toilet ran if you didn’t play with handle. There were ants crawling on the walls; which I didn’t notice until the second day so the rest of the time I kept itching every time I felt something. Pancake cooker is cool but seems like it could be hard to clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy check in and easy to get to
Stayed 1 night in Apr 2024

10/10 Excellent

Maddisen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel. Nice breakfast. Tidy pool area and gym.
Stayed 1 night in Mar 2024
Response from Carol-FOM on Apr 4, 2024
Thank you for staying with us.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol-FOM on Apr 4, 2024
Thank you!

8/10 Good

Paul

Traveled with family
Was a good time
Stayed 1 night in Mar 2024
Response from Carol-FOM on Mar 28, 2024
Thank you for your staying with us.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so incredibly kind and helpful, especially Carol at the front desk. From helping me get my reservation set prior to our visit to her welcoming kind voice while there. Breakfast staff was so accommodating and the cleaning staff was helpful and welcoming.
Stayed 1 night in Mar 2024
Response from Carol-FOM on Mar 28, 2024
Amy, Thank you for the kind words, It was a pure pleasure. :-)

4/10 Poor

Ambre

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I arrived late on Tuesday night , and left today ( Sunday ). It would have been a much better experience if I didn’t have to repeatedly ask for them to come take my trash or give us clean towels, without anyone actually doing it . I was there for nearly a week and housekeeping didn’t enter my room once until I went down to the front desk the last night of our stay ( Saturday afternoon ) and asked them to please service our room. I let them know I was upset at this point because I had asked Thursday , Friday and now I was asking again , Saturday (the last day of our trip) The man at the front desk brought a girl from housekeeping to talk to me and she said she would service our room, “If that’s what I wanted” but I had to leave my room , ( which I was leaving for the day anyways ) when she did finally go into the room , they made the bed with the same sheets and blankets that had been on the beds all week, grabbed the trash and left a few towels. Definitely not worth the money I spent to stay there for the week whatsoever. It’s unfortunate, because the location was perfect for my families needs but , I will never book this hotel again.
Stayed 5 nights in Mar 2024
Response from Carol-FOM on Apr 4, 2024
After reviewing your stay with us, You did receive housekeeping services on the days you didn't have the sign on the door. Our housekeeping staff are not allowed to be in the room with the guest. I'm sorry you didn't enjoy your stay, I was here most of the time during your stay.I hope thins go better for you at the next Hotel/ Motel you visit.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carol-FOM on Mar 14, 2024
Julie, Thank you for staying with us.

6/10 Okay

nichole

Liked: Cleanliness, staff & service, property conditions & facilities
To many party's loud kids couldn't enjoy pool without yelling kids
Stayed 2 nights in Mar 2024
Response from Carol-FOM on Mar 7, 2024
Thank you for sharing your experience with us.Our pool Is always very busy on the weekends with families, sport teams ect....

10/10 Excellent

Katie, Green Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in / check out process, and most importantly, clean!
Stayed 1 night in Feb 2024
Response from Carol on Mar 2, 2024
Katie,Thank you for staying with us. We appreciate your business. I will share your comments with the rest of the staff. We strive to give superior customer service in a very clean facility. Thanks again.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here a few times and continue to return because of the wonderful staff, facilities, and how comfortable we are.
Stayed 1 night in Feb 2024
Response from Carol-FOM on Feb 12, 2024
Taylor, Thank you for your loyalty with our location.Take care.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol-FOM on Feb 8, 2024
Thank You!

8/10 Good

Eman

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Clean, easy to set up and easy to check in and out. I wish there was more parking but the area had a lot of good restaurants nearby
Stayed 1 night in Jan 2024
Response from Carol-FOM on Feb 8, 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express New Berlin.

8/10 Good

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good, but mattress was too soft.
Stayed 1 night in Jan 2024
Response from Carol on Jan 18, 2024
Thank you for staying with us.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was nice. There was a Texas Roadhouse close by as well as a Buffalo wild wings. Everything was clean and comfortable. The staff were up very nice. I would stay again.
Stayed 1 night in Jan 2024
Response from Carol-FOM on Jan 18, 2024
Thank you for taking the time to write a review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean and spacious. The only issue was there was not extra bedding for the sofa bed. The pool water was chilly, but the hot tub was great! Breakfast was good.
Stayed 1 night in Jan 2024
Response from Carol-FOM on Jan 18, 2024
Thank you for staying with us. We deliver sofa bedding as needed. Our pool is kept at 83 degrees, whirlpool. 103 degrees.

4/10 Poor

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Carol-FOM on Jan 18, 2024
Thank you.

10/10 Excellent

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in early. Had no problems.
Stayed 1 night in Jan 2024
Response from Carol-FOM on Jan 12, 2024
Karen,Thank you for seeing with us we appreciate your business.

10/10 Excellent

Patricia

Traveled with family and small children
Stayed 1 night in Jan 2024
Response from Carol-FOM on Jan 12, 2024
Patricia,Thank you for staying with us.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly, courteous, and helpful. Room was clean, bed was comfortable and breakfast excellent. In general the hotel was exceptionally clean, this also includes the pool and exercise areas. We highly recommend this hotel.
Stayed 2 nights in Dec 2023
Response from Carol-FOM on Jan 18, 2024
Thank you for choosing HIE New Berlin for your lodging needs.

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at many hotels in the area. This is the best and will be go-to location. Staff was very friendly and accommodating. The pool and hot tub were excellent and clean. The rooms were clean and provided ample space. The breakfast was phenomenal.
Stayed 2 nights in Dec 2023
Response from Carol-FOM on Jan 18, 2024
Marina, Thank you for your continue loyalty

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Carol-FOM on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Callie

Stayed 2 nights in Dec 2023
Response from Carol-FOM on Feb 8, 2024
Thank you for staying with us.We're looking forward to seeing you again. :-)

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol-FOM on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Super quick check in, friendly staff, clean property, good breakfast choices
Stayed 1 night in Dec 2023
Response from Carol-FOM on Feb 8, 2024
Nicole, Thank you for staying with us. We're looking forward to your next visit.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carol-FOM on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carol-FOM on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Vance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was staff at the front desk all the time. ready to help costumers
Stayed 2 nights in Dec 2023
Response from Carol-FOM on Dec 17, 2023
Good evening, Vance, Thank you for sharing your experience with us.Come back again.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol-FOM on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carol-FOM on Dec 11, 2023
Thank you.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and room was big enough to accommodate six people pool could of been a little warmer
Stayed 1 night in Dec 2023
Response from Carol-FOM on Dec 11, 2023
Thank you!Have a great Christmas & new Years!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carol-FOM on Dec 11, 2023
Thank you for staying with us.Have a wonderful Christmas and New Years!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and were very impressed with the quality for the price. The room was immaculate and the bed linens and pillows were super soft and comfy. The shades on the windows made the room so dark sleeping was a breeze. And, the room was very quiet. The hotel breakfast was a bonus and just what we needed to start our day. Everyone on staff was super nice. We will definitely be staying again if we are ever passing through.
Response from Carol-FOM on Nov 28, 2023
Jennifer, Thank you for the positive feedback!

10/10 Excellent

Vance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very will to help you with any request. The continental breakfast was great. rooms were very clean. I always check for bed bugs, In the sheets and in the bed itself. I found no trace of them. I will defiantly be coming back. My wife loved the c pods in room for coffee machine.
Stayed 3 nights in Nov 2023
Response from Carol-FOM on Nov 28, 2023
Vance, Thank you for the positive Feedback!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Like how clean and how everything is newer and in good working condition. The coffee and breakfast were good too.
Stayed 1 night in Nov 2023
Response from FOM on Nov 6, 2023
Thank you!

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to shopping and where my son had his basketball camp. Rooms were spacious, updated and very clean.
Stayed 1 night in Oct 2023
Response from FOM on Nov 6, 2023
Thank you for staying with us.

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great, room is spacious and very clean.
Stayed 1 night in Oct 2023
Response from FOM on Oct 31, 2023
Kylie, Thank you! We appreciate your business.

10/10 Excellent

Josette

Stayed 1 night in Oct 2023
Response from FOM on Oct 26, 2023
Josette, Thank you for staying with us.Take care

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and spacious. Carol at the front desk was amazingly helpful and friendly. Would stay here again.
Stayed 1 night in Oct 2023
Response from Carol-Fom on Oct 23, 2023
Linda, Thank you for the kind words.We 're all looking forward to your next stay.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Carol-FOM on Oct 23, 2023
Thank you for staying with us.

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was a wonderful gathering spot. We also utilized the common space for an impromptu pizza dinner!
Stayed 1 night in Oct 2023
Response from Carol-FOM on Oct 21, 2023
Christine, It was a pleasure having you visit us.Come back again.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience. We had no problems. Everything was neat and clean.
Stayed 1 night in Oct 2023
Response from Carol-FOM on Oct 17, 2023
Thank you!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
For the most part stay was good. Had small issue with the bed linens the first night and the heat smelled like cigarette smoke when turned on
Stayed 2 nights in Oct 2023
Response from Carol-FOM on Oct 14, 2023
Thank you.I'll share with all departments.

8/10 Good

Scott

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carol-FOM on Oct 14, 2023
Thank you for staying with us.

10/10 Excellent

Staci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Sep 2023
Response from Carol-FOM on Oct 14, 2023
Staci, It's wonderful to hear you enjoyed your stayThank you.

8/10 Good

CHRISTINE, Green Bay

Liked: Cleanliness, staff & service
Check in was friendly and nice. Breakfast was okay. Gym is small. Air conditioner was extremely loud as it kicked in and while it ran. Room was clean.
Stayed 1 night in Oct 2023
Response from Carol-FOM on Oct 14, 2023
Christine, Thank you for sharing your experience with us.Just so you know for future visits you can use the Princeton Club ( full fitness center) open 24 hours.Our front desk staff will be happy to help with that

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Carol-FOM on Oct 14, 2023
Thank you for staying with us.

8/10 Good

Lara Donelan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay for a reunion.
We were in town for a reunion. Room was nice. No writing pad or pen, and two hangers. The AC unit rattled when on. Very clean.
Stayed 3 nights in Sep 2023
Response from Carol-FOM on Oct 14, 2023
Lara, It was an IHG decision to take all pens & pads of paper out when Corvid hit . IHG still haven't decided to bring it back at this time.I'll have housekeeping check rooms better each room should have 6 hangers.

4/10 Poor

Andrea

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was fine, upon arrival our bed sheets were dirty, the down comforter had brown stuff all over it. The bathroom tile and grout is missing And dirty. Dents in the wall, the counter top missing pieces and Bugs in the window sill and over all I wouldn’t pay 270 bucks for this hotel ever again p
Stayed 1 night in Sep 2023
Response from Carol-FOM on Oct 14, 2023
Andrea, My sincere apology regarding your room I'll be sending this review to our Head housekeeper.