Exterior

Reviews of Holiday Inn Hotel & Suites-Milwaukee Airport, an IHG Hotel

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to destination.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thanks for the perfect rating, David!We're pleased to hear that you have fully enjoyed your stay at Holiday Inn & Suites Milwaukee Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 Poor

KRISTIN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. We had 3 different rooms during our one night stay. First room had an open window, broken screen and broken ceiling with visible mold. Second room was dirty and had a strong smell of cigarette smoke and pot. When sharing concerns with front desk was told they had no available rooms and handed me a can of Lysol. Once I shared my concerns with Expedia and they contacted hotel all of a sudden the hotel had a cancellation and could move my son (who has asthma) and I. Our third room was much better and seemed like a different hotel. However, the next morning the smoke smell had pretty much infiltrated all floors. Would not stay again. If you do stay do not accept any room on the first floor as both rooms on that floor were dirty and seemed to have a different cleaning expectation. Third floor was much cleaner, towels were folded properly, soap dispensers were safely attached to wall and not broken, sheets seemed cleaner, beds were even made differently. Never have had an experience like this (and I travel a great deal for work and pleasure) and hope to not have another experience like this again.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for letting us know about your stay, we will do our best to accommodate your request as soon as possible we were very busy the night you stayed with so they have found some cancellations at very last moment and our staff immediately accommodate you in different room. Thier is no difference in any floor all same depends on availability. We have a full service restaurant and an amazing pool and SPA at the property. I hope you have enjoyed those, 24 hrs. free shuttle for Airport is available as well. Your concerns has been addressed to appropriate department it will not happen in future guest.SincerelyManagement

6/10 Okay

Melinda

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Melinda, we notice that your stay with us was satisfactory but didn't quite meet your expectations. While we're glad you chose us, we're perpetually aiming to provide an exceptional experience. We'd appreciate any specific feedback you may have, so we can address those issues and improve for your future visits. We hope to have another chance to serve you better.

6/10 Okay

Todd

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk person was extremely helpful polite the best part about the hotel actually. En route to my room a number of rooms exposed sheets that were replaced for bedding and was not picked up all laying on the floor down the hallway.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Todd, it's heartening to know that our front desk team drew a positive highlight in your stay. However, it seems you found certain aspects of your visit not up to expectations, particularly related to the upkeep of the hallway. Be assured, cleanliness and maintaining high standards are important to us and your feedback is essential. We'll certainly look into this issue. Thank you for bringing this to our attention. We hope to have an opportunity to offer you an improved experience next time.

2/10 Terrible

Aquilla

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude and unprofessional and rooms don’t really be to clean at all
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Aquilla, it's regrettable to hear that your stay didn't meet your expectations. We normally get high praise for our team's professionalism and the cleanliness of our rooms. We appreciate your feedback and will use it to ensure all guest experiences improve moving forward.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near the airport. 24 hour shuttle is super convenient. Property rehabilitation is complete and it looks very nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Eric, it's wonderful to hear you appreciated the convenient airport shuttle service at Holiday Inn & Suites Milwaukee Airport. We're glad that you liked the finished renovation, and we agree the result is quite pleasing. Thanks for sharing your positive review. We hope to see you again soon.

10/10 Excellent

Min

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Min, thank you for choosing Holiday Inn & Suites Milwaukee Airport. We're delighted that you had a positive stay with us. We always strive to ensure our guests have a satisfying experience. Looking forward to welcoming you back in the near future.

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an excellent value and has been remodeled and is clean. Staff was friendly and had a great pool
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Jeffrey, it's fantastic to hear that you recognized the outstanding value Holiday Inn & Suites Milwaukee Airport provides to our guests. We're glad that you enjoyed our refreshed amenities, pristine condition, and pleasant pool area. It's also uplifting to know our friendly team made a great impression. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, conveniently located, clean room, and quiet.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Luis, thank you for your feedback on the Holiday Inn & Suites Milwaukee Airport. We're delighted you found our location convenient and appreciated our clean, quiet rooms. The team strives to provide a seamless check-in experience and we are glad we delivered. Looking forward to your next visit.

6/10 Okay

Christina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of stains on everything, carpet, chairs, desk, hallways. Shower was great but that’s all that was good
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Christina, we appreciate that you took the time to relay your feedback. It's disheartening to hear that the cleanliness of some areas did not meet your expectations, and your remarks have been noted for evaluation and improvement. On a much brighter note, we're glad to hear that you enjoyed the shower facilities provided. We aim to deliver a more satisfactory experience on your next visit.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Laurie, it's wonderful to see you had an enjoyable stay at Holiday Inn & Suites Milwaukee Airport. We always aim to provide a pleasant experience and we're glad you found our service satisfactory. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

John

Traveled with partner
Liked: Amenities, property conditions & facilities
Easy to find and park. Leaving our vehicle here while we vacation in Florida. Feels pretty safe!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
John, it's wonderful to hear that you found the location of Holiday Inn & Suites Milwaukee Airport intuitive and the parking suitable for your needs. We're also thrilled you felt confident about the security during your Florida vacation. We look forward to being your choice again in the future. Safe travels!

6/10 Okay

Selys

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate you leaving your feedback with us, Selys.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Gregory, thanks for choosing to stay at the Holiday Inn & Suites Milwaukee Airport. We're thrilled that our team members made a positive impression with their helpful and friendly attitude. We can't wait to welcome you again during your next visit.

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Room 335–Floors and bathroom was dirty, sink barely drained, room reeked of cigarette smoke at night, lampshades had red stains, housekeeper tried to enter my locked room uninvited at 10:30am (checkout is noon) after already knocking on the door an hour earlier asking if I needed towels. Seemed suspicious. Common areas were dirty too. I would not recommend
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Patrick, it is unfortunate to hear about your recent experience. We strive towards maintaining cleanliness and tranquility in all our rooms, it seems we fell short during your visit. We'll certainly investigate your issues regarding the property upkeep and room amenities. Our team members should only approach for service when it's convenient for you; your feedback will be used to ensure improved experiences. While we understand you may hesitate to return, we would truly value another chance to demonstrate our sincere commitment to guest satisfaction.

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Ezequiel, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Holiday Inn & Suites Milwaukee Airport!

10/10 Excellent

Ezequiel

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Ezequiel, thank you for taking the time to rate the Holiday Inn & Suites Milwaukee Airport so highly. It's always a pleasure to see that our guests had a wonderful stay. We can't wait to welcome you back for another great experience. Safe travels until then!

8/10 Good

Terry, Greencastle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Terry, it's great to see your positive rating for Holiday Inn & Suites Milwaukee Airport. We trust you found your stay enjoyable and we look forward to having the opportunity to serve you again in the future.

2/10 Terrible

Marlene

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The staff only was helpful
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Marlene, we're genuinely troubled to hear that your experience did not meet expectations. Your feedback is important to us and we're taking it into consideration. While it's positive to hear that our team members were able to assist you, we're committed to ensuring all aspects of a guest's stay are of the highest standard. We're hopeful for another opportunity to provide you with a more pleasant stay.

10/10 Excellent

Jody

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Jody, thank you for this top rating! We're thrilled that Holiday Inn & Suites Milwaukee Airport made such a positive impression. We hope to welcome you back for another superb stay soon!

10/10 Excellent

Delcene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 18, 2024
Thanks for the fantastic rating, Delcene!It's outstanding we could exceed your expectations during your stay at Holiday Inn & Suites Milwaukee Airport. We're all looking forward to your next stay with us.

8/10 Good

Dena

Liked: Cleanliness, property conditions & facilities, room comfort
Safe Haven in the Storm
Due to the weather, the hotel was very busy and thus service was not to par. However, they were able to accommodate a lot of people w/out power and travelers in from the airport. That is appreciated. Would I stay again for fun? No, but it was a satisfactory safe haven from the snow storm and lack of electricity.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Dena, it's wonderful to hear you appreciated the efforts of the Holiday Inn & Suites Milwaukee Airport team members during your stay. We regret if your experience wasn't entirely seamless, as providing high-quality service is our utmost priority. We're grateful you found us to be a safe haven during the storm. Hoping we might have another opportunity to serve you in the future under more favorable circumstances.

8/10 Good

Rosalynn

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for the amazing rating, Rosalynn!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Holiday Inn & Suites Milwaukee Airport. Thank you again for sharing!

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
We appreciate you taking the time to share your feedback, Matthew.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Daniel, we're thrilled you had a 5-star experience at Holiday Inn & Suites Milwaukee Airport. We appreciate you choosing our hotel for your stay in Milwaukee. We look forward to welcoming you back for another wonderful visit in the future.

4/10 Poor

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room temperature control did not work well, changing temperature did not seem to change anything. Windows are very old so cold wind easily leaks through
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Justin, we're saddened to hear your stay didn't match your expectations, particularly in regards to the room's temperature and window insulation. We're scheduling a review of the room you stayed in with the aim of ensuring all amenities meet our guests' needs. We appreciate your feedback, as it will help us enhance future guest experiences. We do hope you’ll consider staying with us again so we can demonstrate the true value our hotel can offer.

10/10 Excellent

mohammadieh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Mohammadieh, thank you for your wonderful rating of Holiday Inn & Suites Milwaukee Airport. We're glad to see you had such a positive experience and appreciate your support. We hope to welcome you back in the future!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 10, 2024
We appreciate your lovely rating, David!The satisfaction of our guests is important to us so we can't wait to see you back again at Holiday Inn & Suites Milwaukee Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet place to stay
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Stacy, it's great to hear that you appreciated the serene environment at Holiday Inn & Suites Milwaukee Airport. We're glad you had a good stay. We look forward to welcoming you back the next time your travels bring you to Milwaukee.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Thank you for the perfect rating, Elizabeth!We are very pleased to hear that you had a wonderful stay at Holiday Inn & Suites Milwaukee Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

sharlene

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Sharlene! We can't wait to see you again soon for another amazing experience at Holiday Inn & Suites Milwaukee Airport. Have a great day!

10/10 Excellent

cherie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the vanity mirror and chair in hotel room. I never see that when i stay at other hotels. It was a nice feature.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Cherie, thank you for your delightful feedback regarding your stay at Holiday Inn & Suites Milwaukee Airport. We're overjoyed to know you found the vanity mirror and chair in the hotel room a lovely feature. It certainly is our intent to provide unique comforts for our guests. We can't wait to welcome you back in the future!

10/10 Excellent

Margaret

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Margaret, thank you for choosing to stay at the Holiday Inn & Suites Milwaukee Airport. We're delighted that you had a positive experience and we appreciate your rating on Expedia. We look forward to welcoming you back the next time you are in the Milwaukee area. Safe travels.

10/10 Excellent

La Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
La Tasha, it's fantastic to hear that your stay at Holiday Inn & Suites Milwaukee Airport met your expectations. We're thrilled you took the time to give us a rating. We look forward to welcoming you back on your next visit to Milwaukee!

10/10 Excellent

Ruthann

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Ruthann, thank you for your 5-star Expedia review. It's great to hear you had such an enjoyable stay at Holiday Inn & Suites Milwaukee Airport. We appreciate your feedback and welcome you back anytime!

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Nicole, it's great to know you had a solid stay at Holiday Inn & Suites Milwaukee Airport. We always aim to create pleasant experiences and we're thrilled to know we achieved this during your stay. We'd be thrilled if you choose us again on your future travels. Safe travels and take care.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, amenities
Good service
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Rob, thank you for your feedback about your stay at Holiday Inn & Suites Milwaukee Airport. We are thrilled to hear you enjoyed our service. We look forward to seeing you again on your next visit!

8/10 Good

Lance

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 13, 2023
Lance, it's great to see that you had a generally good experience at Holiday Inn & Suites Milwaukee Airport. We hope to have the opportunity to deliver an exceptional experience during your next visit.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Thank you for the excellent rating, Angela!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn & Suites Milwaukee Airport! We look forward to hosting you again soon.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 8, 2023
Steve, thank you for your positive evaluation of the Holiday Inn & Suites Milwaukee Airport! We hope to welcome you back again soon. Your satisfaction is our priority!

4/10 Poor

Aquilla

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 8, 2023
Aquilla, we see that your recent stay didn't meet your expectations. We value all feedback as it helps us to continually improve. We are always committed to providing better service for our guests and look forward to having another chance to better serve you next time.

4/10 Poor

Aquilla

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 8, 2023
Aquilla, it appears that your experience with us did not met your expectations. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.

4/10 Poor

Miranda

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Found blood on the bathroom wall in our room. The floor in the pool area looked to have rust spots. Could not even use the hot tub due to teenagers taking the space up, so we could only use the pool. Was given only one room key, and was not asked if we wanted more than one. At check-in, theres a sign stating no prepaid cards to be used like, Cash App, but I used chas app to book my room and used it to hold money for incidentals....Breakfast is extremely over priced. There were no baggage carts at the hotel, period, so having more than a couple of items, and heavier items, made bringing things in difficult. At check-in, was never told where anything was like the ice machine....
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Miranda, we appreciate you bringing these matters to our attention. It's disheartening to find out about your experiences with room cleanliness, availability of pool amenities, and other related issues. We take comments on these issues seriously to improve for the future. Your points about the check-in process and the lack of availability of baggage carts are well received and we have relayed this feedback to the relevant teams. We hope to have an opportunity in the future to better serve you and demonstrate the high standards we strive to maintain.

10/10 Excellent

Tarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 19, 2023
Thanks for sharing this perfect rating, Tarin!We're thrilled to hear you enjoyed your stay at Holiday Inn & Suites Milwaukee Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 15, 2023
Thank you for the great rating, Jose!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn & Suites Milwaukee Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel at the Milwaukee airport. It’s actually right next to a Culver’s if you need to get something to eat and it’s about a three minute drive to the airport itself. I can’t say enough about how friendly the staff was. They were wonderful and took care of everything perfectly
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
Eric, it's gratifying to hear that you had such an enjoyable experience at the Holiday Inn & Suites Milwaukee Airport. We are pleased that our location served your needs well and that you found our wonderful team members to be accommodating. We look forward to the prospect of welcoming you back in the future.

2/10 Terrible

Morgan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Morgan, we strive to provide exceptional service and are sorry to hear you didn't have a satisfactory stay. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 26, 2023
Heather, thank you for taking the time to rate Holiday Inn & Suites Milwaukee Airport! We're thrilled you've had a fantastic stay. Your rating speaks volumes about the hospitality our team members strive to provide. We hope to serve you again in the future on your next visit. Safe travels.

6/10 Okay

Andera

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Moldy shower and loud obnoxious drunks at 2 am
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you for taking the time to let us know how we are doing. Your feedback is very important to us. I will share this Infromation with the team as we are always striving to do better.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Felipe, thank you for your outstanding rating for the Holiday Inn & Suites Milwaukee Airport. We're delighted to see you had an exceptional stay with us and hope to serve you again in the future.