42-inch flat-screen TV with cable channels, TV, iPod dock

Reviews of Hotel Metro, Autograph Collection

4 out of 5
Hotel Metro, Autograph Collection
411 E Mason St, Milwaukee, WI

Reviews

8.2

Very Good

Rating 10 - Excellent. 449 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are huge
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Monette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lukas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty close walk to anywhere to do anything and pick from a lot of restaurants and bars walking distance... hotel it self is very rasy to navigate and room was very clean and welcoming.... huge room and surprisingly big bathroom... really nice property
Stayed 1 night in Sep 2023
Response from Hotel Metro on Oct 31, 2023
We're so glad you enjoyed your stay Lukas! Thank you for the great review.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room and amenities were great. Had Oggies for breakfast/room service and it was delicious!
Stayed 1 night in Aug 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in downtown Milwaukee
We came from AZ for the Harley Davidson festival. The Metro was a perfect location near Veteran’s Park. The associates at the Hotel were super friendly, knowledgeable and helpful. Arika at the front desk helped me get my Harley event tickets printed from my email. She was super friendly, has a great smile/personality and I was so happy the next morning when she was working so we could let her know how much we appreciated her.
Stayed 1 night in Jul 2023

10/10 Excellent

Leif

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room to stay and work in with cool Art Deco touches. Rooftop experience and staff across the house were great. Smooth parking experience. I'd stay again for sure.
Stayed 1 night in Jul 2023

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay at the hotel metro! Stayed during summerfest, and it was very convenient to walk to and from the festival grounds!
Stayed 1 night in Jul 2023

10/10 Excellent

jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very modern and clean. The staff was very professional and courteous including valet service. I arrived late so I didn't get to use the on site bar but the mini bar was fully stocked.
Stayed 1 night in Mar 2023
Response from Hollee Riggio on Mar 21, 2023
Jamie,Thank you for your fantastic review!We strive to provide the best experience possible, and it is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to get the opportunity to serve you again in the future!

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Restaurant was great valet was friendly and quick
Stayed 1 night in Mar 2023
Response from Hollee Riggio on Mar 6, 2023
Samantha,Thank you for taking the time to review your recent stay with us. I am so glad you enjoyed everything and we look forward to serving you again in the future!

10/10 Excellent

Nicholas, Lombard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite! Spacious and clean.
Stayed 1 night in Feb 2023
Response from Hollee Riggio on Mar 1, 2023
Nicholas,Thank you for sharing your fantastic review of your recent stay with us!We are so pleased to hear that you enjoyed your experience and we hope to get the opportunity to serve you again in the future!All The Best,Hollee RiggioDirector of RoomsHotel Metro

10/10 Excellent

Andreas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel. Room was big & spacious.
Stayed 1 night in Feb 2023
Response from Hollee Riggio on Mar 1, 2023
Andreas,Thank you for taking the time to review your recent stay with us!We strive to provide the best experience possible and it is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to see you again in the future!All The Best,Hollee RiggioDirector Of RoomsHotel Metro

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hollee Riggio on Mar 1, 2023
Ryan,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are so pleased to hear that you enjoyed your experience and hope to see you again soon!All The best,Hollee RiggioDirector Of RoomsHotel Metro

10/10 Excellent

Mia, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a renovated older building. I liked the mixture of the new and the old. Very classy upsacle with everything you need. They have a lot of nice restaurants within walking distance. Great stay!
Stayed 2 nights in Jan 2023
Response from Hollee Riggio on Mar 1, 2023
Mia,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay!We strive to provide the best experience possible and it is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. We hope to welcome you back in the future!All The Best,Hollee RiggioDirector Of RoomsHotel Metro

4/10 Poor

Spenser

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud sounds above our room all night. Sounded like a machine or something above us making a pounding sound on the floor. Couldn’t sleep as a result.
Stayed 1 night in Oct 2022

6/10 Okay

Shanan, Janesville

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2022

2/10 Terrible

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Shanan, Janesville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far best hotel stayed at
Stayed 1 night in Jun 2022

10/10 Excellent

Nichole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night for business, but the rooms were big, clean, nicely decorated. Area felt safe, my coworker and I walked around in the evening and felt comfortable. Close to the river walk and shops.
Stayed 1 night in Jun 2022
Response from JW on Jun 20, 2022
We're so glad you enjoyed your stay Nichole! 🤩

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and quite well appointed. Casting to TV worked great. The bathroom toliet, in 305 is oriented quite inconveniently if not, incorrectly. Smoke detector has a bright blinking green light, somewhat distracting when going to sleep.
Stayed 2 nights in Jun 2022
Response from JW on Jun 20, 2022
Thank you for your feedback Zachary, we are glad you enjoyed your stay!

2/10 Terrible

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
AC did not work. Room was 78 degrees even though set on 65. Tried front desk - no answer. $300 night for the room. Unacceptable.
Stayed 1 night in May 2022

10/10 Excellent

Erin

Stayed 1 night in Jun 2022

10/10 Excellent

Terrence Reed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the whole layout of the room. The decor in the room and all through the hotel was truly beautiful. I loved everything about it.
Stayed 1 night in Mar 2022

6/10 Okay

Todd

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I liked the color selection compared to when I stayed there a few years back. However, the food service and limited ordering in restaurant. Staff unwilling to answer questions etc. not a great experience......
Stayed 1 night in Mar 2022

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only issue was the parking was next door, not great when weather was as bad as it was
Stayed 2 nights in Feb 2022

10/10 Excellent

Abdo

Stayed 1 night in Jan 2022

4/10 Poor

christine

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not recommend
Well don't stay in room 300 at least. They have an old furnace and it aounds like someone is banging pipes with a wrench at at all hours of the day and night. Literally horrible sleep.
Stayed 2 nights in Jan 2022

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and exciting decor
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
I picked a window view room and was told they don't have a window view for the bed selection I picked it actually looks at a parking lot. The only reason I picked this hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Karen

Stayed 1 night in Aug 2021

8/10 Good

Soro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Lisa R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful spacious room, clean. Restaurant closed, no room service, no mini bar, no vending machines, most nearby restaurants closed. Attendant went to the employee only area and got me a can of coke. Other than that, water only.
Stayed 1 night in May 2021
Response from Hotel Metro on Jun 8, 2021
Thank you for staying with us and sharing your feedback.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Hotel Metro on Jun 8, 2021
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Hotel Metro on May 25, 2021
Thank you for staying with us and sharing your feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience! The suite was beautiful, the staff , the view. I really enjoyed myself. Wish there was a pool or hot tub or something though.
Stayed 1 night in May 2021
Response from Hotel Metro on May 25, 2021
Thank you for staying with us and sharing your feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Hotel Metro on May 25, 2021
Thank you for staying with us and sharing your feedback. We look forward to seeing you again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel room itself was very nice and the hotel lobby and restaurant were visually pleasing. My only issue is that when we checked in, it was never mentioned to us that you needed to request housekeeping in order to get your room cleaned/new towels. So we came home from a long day to an unclean room and when we approached the individual who checked us in, there was never an apology. I completely understand the need to request during covid, but information should have been provided during check in, on a card in the room or emailed to us. Lastly, the room had a radiator that made an incredibly loud banging noise. All in all, we had a great stay, but I wouldn't jump to stay here again next time we're in Milwaukee.
Stayed 2 nights in Apr 2021
Response from Hotel Metro on May 25, 2021
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Hotel Metro on May 25, 2021
Thank you for staying with us and sharing your feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Hotel Metro on May 25, 2021
Thank you for staying with us and sharing your feedback. We look forward to seeing you again.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the room I chose. On the picture it looked big but in person it was huge! I plan to stay here again!
Stayed 1 night in Feb 2021
Response from Hotel Metro on Mar 3, 2021
Thank you for staying with us and sharing your feedback. We look forward to seeing you again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What drew me to this hotel was honestly the unique decor, and the rooms give you an at home feeling!
Stayed 1 night in Feb 2021
Response from Hotel Metro on Feb 28, 2021
Thank you for staying with us and sharing your feedback. We're glad to hear you enjoyed your stay.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Hotel Metro on Feb 22, 2021
Thank you for staying with us and sharing your feedback.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Hotel wasn’t as nice as I would have expected. The tv remote was also awful!
Stayed 1 night in Jan 2021
Response from Hotel Metro on Feb 21, 2021
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Feb 2021
Response from Hotel Metro on Feb 21, 2021
Thank you for staying with us and sharing your feedback.