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Reviews of Delta Hotel by Marriott Racine

3.5 out of 5
Delta Hotel by Marriott Racine
7111 Washington Ave, Racine, WI

Reviews

8.0

Very Good

Rating 10 - Excellent. 385 out of 953 reviews" "
Rating 8 - Good. 318 out of 953 reviews" "
Rating 6 - Okay. 135 out of 953 reviews" "
Rating 4 - Poor. 67 out of 953 reviews" "
Rating 2 - Terrible. 48 out of 953 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot
Stayed 6 nights in Mar 2024
Response from Vanessa Enriquez, Assistant General Manager on Apr 10, 2024
Thank you for staying at the Delta Hotel by Marriot, I am happy to see that your stay was a good location for you. If there is anything we can do to ensure your stay is 100% to your satisfaction every time, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day.

10/10 Excellent

Terressa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vanessa Enriquez Assistant General Manager on Apr 1, 2024
Thank you for staying at the Delta Hotel by Marriot, I am happy to see you enjoyed you stay with us at Delta.. If there is anything we can do to ensure your stay is 100% to your satisfaction every time, please don't hesitate to call, email or let the front desk know upon your arrival. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

10/10 Excellent

Antoinette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love it be back soon ☺️
Stayed 2 nights in Mar 2024
Response from Assistant General Manager, Vanessa Enriquez on Mar 29, 2024
Thank you for staying at the Delta Hotel by Marriot, we are happy to see your children enjoyed our hotel. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 Good

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Just an all around good stay.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager, Vanessa Enriquez on Mar 29, 2024
Thank you for staying at the Delta Hotel by Marriot, we are happy to see you were comfortable with your stay. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

6/10 Okay

Terressa

Liked: Cleanliness, staff & service, property conditions & facilities
Just wanted a getaway and I enjoyed being alone
Stayed 1 night in Mar 2024
Response from Assistant General Manager, Vanessa Enriquez on Mar 29, 2024
Thank you for staying at the Delta Hotel by Marriot, we are happy to provide a little get away for our guest and provide anything the guest needs. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 Good

Chinmay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Assistant General Manager, Vanessa Enriquez on Mar 29, 2024
Thank you for staying at the Delta Hotel by Marriot, we are happy you enjoyed your stay with us. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager, Vanessa Enriquez on Mar 29, 2024
Thank you for staying at the Delta Hotel by Marriot, we are happy to see you enjoyed your stay with us. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

6/10 Okay

Gregorio, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One bad thing was no hot water in shower in the later part of the morning.
Stayed 1 night in Feb 2024
Response from Assistant General Manager, Vanessa Enriquez on Mar 29, 2024
Thank you for staying at the Delta Hotel by Marriot, I do apologize for the inconvenience we have had our maintenance team take a look and fixed the issue. We hope to see you next time at the Delta Hotels by Marriott in Racine WI, Have a wonderful day

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Samantha on Jan 23, 2024
Thank you for the awesome rating Timothy!

6/10 Okay

Bridget

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool needs MAJOR TLC
We actually live in Racine, just booked a hotel room for the day to take the kids swimming and have a pizza party in the room. But the pool literally looks abandoned! It wasn’t even filled up all the way, filters weren’t working, the water was so cloudy you couldn’t see two feet in front of you, ceiling leaking, tables were dirty. Kind of a bummer since that was the only reason we came to the hotel. Needless to say we didn’t swim long and basically watched a movie in the room had our pizza party then went home.
Stayed 1 night in Dec 2023
Response from Hasan Ali on Dec 31, 2023
Thanks again for your valuable feedback. Hope to see you soon.Happy New Year

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are in the Racine area. Good price. Easy access to the downtown area and HWY 94.
Stayed 4 nights in Dec 2023
Response from Hasan Ali on Dec 27, 2023
Thank you Julie for your positive review and looking forward to seeing you again.

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Hasan Ali on Dec 27, 2023
Thank you Eric for your positive review and looking forward to seeing you again.

10/10 Excellent

Umari

Stayed 2 nights in Dec 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for staying with us. We look forward to seeing you again.Sincerely,

10/10 Excellent

Muruli

Stayed 2 nights in Dec 2023
Response from Samantha on Jan 23, 2024
Thank you for the five stars Muruli!

8/10 Good

Colleen

Stayed 1 night in Dec 2023

10/10 Excellent

WESTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for staying with us. We look forward to seeing you again.Sincerely,

4/10 Poor

Vira

Stayed 2 nights in Dec 2023
Response from Hasan Ali on Dec 27, 2023
Hope to see you soon.

10/10 Excellent

KEITH, ROSHOLT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was wonderful, but we only watched tv and slept. The room was in excellent condition. I didn’t notice anything that appeared worn or damaged. The furniture was very comfortable, anything you wanted to do, the desk was generous. My only concern was with the parking lot. The parking lot has been a nuisance since it was built. The parking on the south side is best, and has a few disabled parking spaces, with a shortcut to the elevators.
Stayed 1 night in Dec 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 Good

Brandin

Stayed 2 nights in Nov 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for staying with us. We look forward to seeing you again.Sincerely,

6/10 Okay

Jerrold

Hotel has seen better days
Stayed 4 nights in Nov 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for staying with us. We look forward to seeing you again.Sincerely,

6/10 Okay

Casilyn

Stayed 3 nights in Nov 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for your input. We will discuss it with the respective departmentSincerely,Hasan Ali

8/10 Good

Nathan

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hasan Ali on Nov 16, 2023
Dear Nathan,Thank you for staying at Delta and we look forward to seeing you again.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hasan Ali on Nov 16, 2023
Dear Mark,Thank you again for staying at Delta and we look forward to seeing you again.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernice had great customer service at front desk. Overall I enjoyed my stay
Stayed 2 nights in Nov 2023
Response from Hasan Ali on Nov 3, 2023
Thanks again for staying at the Delta and for your beautiful comment. We look forward to seeing you again.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot!
This is an old hotel that Marriott has given a facelift. It is very pretty. The employees are wonderful - they respond immediately to any request. However, Marriott needs to invest in the HVAC of this hotel! The first night I set my thermostat at 68°. However my room stayed at 81°. (My friend's room was 40°!) When I came back at the end of the next day it was 83°. The maintenance man arrived with a fan. We could not turn off the heat completely, but blocked the vent with towels. He said there was no other way to control it. The temperature went down to 73° after a while. It is too bad that something so basic will ruin the reputation of a hotel with a great staff.
Stayed 3 nights in Oct 2023
Response from Hasan Ali on Nov 3, 2023
Thanks for your valuable feedback the maintenance department has already notified us. Again accept my apology and we look forward to seeing you again

2/10 Terrible

Mike

Stayed 1 night in Sep 2023
Response from Hasan Ali on Dec 19, 2023
Thank you for staying with us. We look forward to seeing you again.Sincerely,

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff very helpful...especially Kash and Bertha Mccoy But what a shame the company does not match the commitment to customer service that the staff does.i had to try 3 rooms to find one with acceptable heat My companion couldnt get her heat to shut off the infrastructure has not been maintained it would appear. The excellent staff cant make up an uncomfortable nights sleep Pool was very nice Paul Foster
Stayed 3 nights in Oct 2023
Response from Hasan Ali on Nov 3, 2023
Thank you again for your lovely comment and we look forward to seeing you again.

2/10 Terrible

Randy

Disliked: Staff & service
Thermostat
Thermostat did not work. Waited 40 minutes for repair man. He could not fix it. Was not offered another room. Spent 3 days without heat and or AC
Stayed 3 nights in Oct 2023
Response from Hasan Ali on Oct 24, 2023
Dear Randy, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the thermostat is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance Department leadership team to ensure the necessary guidelines are in place and reviewed to prevent thermostats from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

MELINDA

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The air conditioning did not work in our room, the sliding door handle fell off, and an electrical outlet was falling off the wall.
Stayed 2 nights in Oct 2023
Response from Hasan Ali on Oct 24, 2023
Dear Melinda, Thank you for taking the time to let us know about your experience while staying with us. Your experience of maintenance is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering leadership team to ensure the necessary guidelines are in place and reviewed to prevent maintenance from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Kim

Stayed 5 nights in Oct 2023
Response from Hasan Ali on Nov 16, 2023
Dear Kim,Thanks again for staying at Delta and we looking forward to seeing you again.Sincerely,

10/10 Excellent

Angela

Traveled with family
Liked: Staff & service, room comfort
it was good but there was mold in the shower and in the refrig
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 20, 2023
We apologize for the cleanliness issue. This has been addressed with our housekeeping staff. Thank you for making us aware.

8/10 Good

karen

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 18, 2023
Thank you for taking the time to rate your stay.

6/10 Okay

Jim Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had a minnor issue as they attempted to give us a room JUST with a king bed. Not what we reserved, when we finally pointed it they moved us, yet still seemed questionable. Then Monday Morrning at 8am maintenance walked in to do repairs. Which the desk stated that o that just Willy we’ll talk to him. Made us feel very strange the rest of the time. Very little communication
Stayed 6 nights in Oct 2023
Response from Front Desk on Oct 13, 2023
We apologize for the issues experienced during your stay. Hotel Leadership has been made aware and will address. Thank you for staying and for providing feedback.

2/10 Terrible

Kenneth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Meh
Staff was conceited and rude at all times. Hotek was far overprived for location and amenities. And you have to be a premier member to receive free continental breakfast. Which. From a man who spends his life in hotels every day of the week for work and has seen every kind of establishment. $10 for breakfast and not a piece of meat to be found. Customer is well below subpar. Very Uppity. Cleanliness. Comfort and appearance.........Amazing.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 6, 2023
Thank you for taking the time to write this review. We are sorry you didn't enjoy your stay. Your feeback has been noted.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 6, 2023
Thank you for taking time to submit a review. We hope to see you again soon.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 6, 2023
Glad to see you enjoyed your stay.

8/10 Good

Shakela

It was cool
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 28, 2023
We are glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Front Desk on Sep 28, 2023
Thank you for taking the time to provide feedback. We look forward to seeing you again soon,

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Very clean and very helpful staff. Only complaint was the air conditioning wasn’t really working.
Stayed 1 night in Sep 2023
Response from Director of Sales on Sep 13, 2023
I am happy to hear you enjoyed our stay with us! I apologize we did not exceed your expectations. We have had our maintenance team fix the AC and hope to welcome you again!

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Was disappointed in the breakfast cost.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 6, 2023
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very very nice just had a couple "issues" one of which no matter what we set the air on, it didn't get below 72 degrees which was way too warm for us. Also, our tv remote wasn't working and no way to turn volume down. From desk said they would sent maintenance up once he got back from shuttle run however we never saw him.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 6, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

8/10 Good

Reyna

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Director of Sales on Sep 13, 2023
Thank you for taking the time to leave a review. I am happy to hear you enjoyed our stay with us! We look forward to having you stay with us again in the future!

6/10 Okay

Mark

Traveled with family
Disliked: Staff & service
No microwave in room and generic coffee
Stayed 1 night in Sep 2023
Response from Director of Sales on Sep 13, 2023
Thank you for taking the time to provide feedback to our review. I apologize we did not exceed your expectations on your recent stay. We will use your feedback to coach our team members on how to improve our guests’ experience. I hope you consider visiting us again and look forward to welcoming you again in the future!

2/10 Terrible

Joseph

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 28, 2023
I'm sorry you were disappointed in your stay.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trish at the front desk was always very helpful as were some of the other staff members. I experienced a slight difficulty understanding one of them when I checked out!
Stayed 7 nights in Aug 2023
Response from Front Desk on Aug 29, 2023
We appreciate you taking the time to provide feedback and look forward to seeing you again soon.

6/10 Okay

Torbjorn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No in-house breakfast or dinner. It was outsourced and of poor quality.
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 28, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team

6/10 Okay

reymundo

Stayed 1 night in Aug 2023
Response from Hasan Ali on Sep 20, 2023
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Hasan Ali

10/10 Excellent

bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay. There are a few things askew like the carpet is needing an update and the sink was clogged, but fixed by your very nice maintenance man.
Stayed 6 nights in Aug 2023
Response from Front Desk on Aug 28, 2023
Thank you for taking the time to provide feedback. We hope to see you again soon,

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 16, 2023
Thank you for taking the time to let us know about your experience while staying with us.