Property grounds

Reviews of Super 8 by Wyndham Germantown/Milwaukee

2 out of 5
Super 8 by Wyndham Germantown/Milwaukee
N 96 W 17490 County Line Rd, Village of Germantown, WI

Reviews

7.4

Good

Rating 10 - Excellent. 229 out of 869 reviews" "
Rating 8 - Good. 331 out of 869 reviews" "
Rating 6 - Okay. 179 out of 869 reviews" "
Rating 4 - Poor. 76 out of 869 reviews" "
Rating 2 - Terrible. 54 out of 869 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Shania

Traveled with family and small children
Disliked: Cleanliness, amenities
*
Stayed 2 nights in Feb 2024
Response from samp on Mar 4, 2024
"Dear ShaniaNothing feels better than to receive such great feedback like this. Our staff will be thrilled to know you noticed their hard work to make Super 8 Germantown / Milwaukee a better place.The next time you're in town, you know who to call! Hope to see you soon."

6/10 Okay

Kaliya

They’re nice , need to change shower certains better ones
Stayed 1 night in Feb 2024
Response from samp on Feb 28, 2024
"We thank you for taking the time to give feedback. We are happy you found your stay overall pleasing and you enjoyed our clean setting. There is always room for improvement, so we will take a look at the showerhead. Nonetheless, we appreciate you choosing us and we hope to have you back.!"

10/10 Excellent

Lathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from samp on Mar 24, 2024
"Dear LathIt would be our pleasure to host you again at Super 8 Germantown / Milwaukee! We're so happy that you appreciated our attention to cleanliness and enjoyed friendly interactions with our staff, and we hope that your pup was just as comfortable as you were. Thanks so much for your feedback, and we're looking forward to your return!"

10/10 Excellent

Rosea

Stayed 1 night in Dec 2023
Response from samp on Feb 22, 2024
"Dear RoseaIt was a pleasure having you stay with us at the Super 8 Germantown / Milwaukee. Our staff is pleased to hear that they were able to help you have a great visit. Please come back and see us soon."

10/10 Excellent

Lue

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy entrance from Highway
Stayed 1 night in Feb 2024
Response from samp on Feb 22, 2024
"It means a lot to see your perfect rating! Clean and quiet accommodations are what you can always expect from us, so your comments are wonderful to see. Take care, and we look forward to your return!"

6/10 Okay

SY'MONE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Property. Just Wish Other Folks Who Pay To Have Their Pets There Clean Behind Their Filth In The Parking Lot
Stayed 3 nights in Feb 2024
Response from samp on Feb 22, 2024
"Dear SymoneWe appreciated the opportunity to serve you during your recent visit to Super 8 Germantown / Milwaukee. Our team is happy you enjoyed our stringent cleanliness and phenomenal service. Please come back to see us the next time you're in town!"

2/10 Terrible

SY'MONE

Liked: Staff & service
Disliked: Cleanliness
Dog poo in parking lot
Stayed 2 nights in Jan 2024
Response from Kal P on Feb 8, 2024
Sy'mone, I'm sorry to hear about the dog feces that showed up after the recent snow melting. We will certainly make sure that we along with our guests that have pets do a better job of picking up after their pet.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and great price!
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Stayed 1 night in Jan 2024
Response from samp on Mar 24, 2024
"Dear ,KellyThank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see that you found our staff to be friendly and helpful and liked our clean, comfortable accommodations. Please come back and see us again soon!"

10/10 Excellent

SY'MONE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from samp on Jan 21, 2024
Dear SymoneHosting you at Super 8 Germantown / Milwaukee was such a pleasure! We're glad that our clean and peaceful atmosphere allowed you to rest comfortably, and it also makes us happy that you appreciated your in-room amenities along with our convenient location. Nothing would delight us more than calling you our guest again, so we hope you have plans to come back our way soon!"

10/10 Excellent

Armando

Stayed 1 night in Jan 2024
Response from samp on Feb 22, 2024
"Dear AmandoNothing feels better than to receive such great feedback like this. Our staff will be thrilled to know you noticed their hard work to make Super 8 Germantown / Milwaukee a better place.The next time you're in town, you know who to call! Hope to see you soon."

8/10 Good

David

Liked: Cleanliness, amenities
They didn’t plow snow could not get in the drive had to park a McDonald’s belt door
Stayed 1 night in Jan 2024
Response from samp on Jan 15, 2024
"Dear DavidThank you for highlighting our wonderful rooms and amazing service. . Due to the current cold and excessive snow climate, we had to alter some amenities and services. We apologize if this caused an inconvenience. Nevertheless, we hope you come to visit us again soon."

4/10 Poor

Aaliyah

Liked: Staff & service
Disliked: Property conditions & facilities
So, the hotel itself is ok for the price. However, we did notice some things that wasn’t right. The blanket had blood stains rather if they’re old or new stains I’m not laying on that so good thing we brought our own blanket. The sheets looked like they weren’t changed. The toilet looked disgusting and needs to be replaced in room 151. Attempting to take a shower was horrible I felt like it was a waste of my money at that point. It barely sprayed out water. I just took a bath instead because water continued to come out the faucet while the shower was on. I don’t think I’ll be returning.
Stayed 1 night in Dec 2023
Response from samp on Jan 3, 2024
Thanks for allowing us the opportunity to serve you. Though we're glad you enjoyed our friendly service, we're very sorry for the unpleasant Blanket as well as our showerhead not matching your preferences. For future reference, please know our front desk staff is always available to assist with any issues that may arise. Our team hopes the rest of your stay was relaxing. Please consider giving us a second chance to impress you."

10/10 Excellent

Alfreida, Milwaukee

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice! Hot breakfast, soft beds, hot shower. Nice jacuzzi and pool. Had jet tub in room!!! I come at least 10x a year.
Stayed 1 night in Dec 2023
Response from Super 8 Germantown on Dec 28, 2023
Dear Guest, thank you for staying with us again. We appreciate your loyalty and continued trust in our hotel and staff. don't hesitate to call us if there is anything we can help you with, our staff is always ready to welcome you.

6/10 Okay

Jodi

Traveled with family
Liked: Cleanliness, staff & service
We chose this place because it advertised a hot tub and it wasn’t working.
Stayed 1 night in Dec 2023
Response from samp on Dec 17, 2023
"Thank you for taking the time to let us know about your stay. It is great to see you found your bed to be comfortable. We apologize that our whirlpool is not inservice at this time and we will be passing on your comments to our team to ensure our guests are properly informed of our current situation. Please allow us another opportunity to host you when you are next in the area; we want to meet and exceed your expectations."

8/10 Good

Alexandrea

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property with a pool and hot tub. Plenty of space to walk pets. Hairdryer, toiletries and iron present in room. Staff are professional and accommodating. Slow drain in room 146. Probably needs cleaning. BEWARE: it’s $20 per day/pet and not $15 as stated in Expedia app.
Stayed 2 nights in Sep 2023
Response from samp on Oct 2, 2023
"Dear AlexandereaWe appreciated the opportunity to serve you during your recent visit to Super 8 Germantown / Milwaukee. Our team is happy you enjoyed our stringent cleanliness and phenomenal service.sorry for pet fee Please come back to see us the next time you're in town!"

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable clean room
Comfortable, clean room. Great pillows. Good location with food and gas nearby. Be advised there is no elevator if that is needed. Very good customer service.
Stayed 1 night in Sep 2023
Response from samp on Oct 2, 2023
"Dear GuestNothing feels better than to receive such great feedback like this. Our staff will be thrilled to know you noticed their hard work to make Super 8 Germantown / Milwaukee a better place.The next time you're in town, you know who to call! Hope to see you soon."

6/10 Okay

Linda

Liked: Room comfort
The hotel was on the older side and needs some renovations. Room was relatively clean but carpets in common areas need replacing.
Stayed 3 nights in Sep 2023
Response from samp on Sep 26, 2023
"Dear LindaThank you for highlighting our wonderful rooms and amazing service. we will be thrilled to be recognized for your suggestions Due to the current climate, we had to alter some amenities and services. We apologize if this caused an inconvenience. Nevertheless, we hope you come to visit us again soon."

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very helpful, and polite. Arrived after dark , what we could see was in good shape.
Stayed 1 night in Sep 2023
Response from samp on Sep 24, 2023
"Dear WilliamWe aim to impress, so we're thrilled that we could exceed your expectations. It was a pleasure hosting you at Super 8 Germantown / Milwaukee. If your travels bring you back this way, we'd love the chance to serve you again."

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very short drive to many stores and restaurants. Some things show signs of aging, but nothing to affect the stay. Beds were comfortable.
Stayed 1 night in Sep 2023
Response from samp on Sep 24, 2023
"Dear WilliamIt would be our pleasure to host you again at Super 8 Germantown / Milwaukee! We're so happy that you appreciated our attention to cleanliness and enjoyed friendly interactions with our staff, and we hope that your pup was just as comfortable as you were. Thanks so much for your feedback, and we're looking forward to your return!"

4/10 Poor

Amie, Wausau

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was a bed...
Stayed 1 night in Sep 2023
Response from samp on Sep 23, 2023
Dear AmieThank you for taking the time to let us know about your stay. It is great to see you enjoyed our modern, comfortable accommodations. Please accept our apologies that we were unable to meet your request and we will be speaking with our team as we strive to improve our guest experience. We hope you will give us a second chance when you are next in the area; we want to exceed your expectations."

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from samp on Sep 18, 2023
"We appreciated hosting you during your recent travels. It's wonderful you enjoyed our attention to cleanliness, and we trust you had a great night's sleep. If you're ever back in the area, please return to stay with us again."

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from samp on Sep 18, 2023
"Dear KevinThank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see that you found our staff to be friendly and helpful and liked our clean, comfortable accommodations. Please come back and see us again soon!"

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Sep 2023
Response from samp on Sep 16, 2023
"Dear MarkWe appreciated the opportunity to serve you during your recent visit to Super 8 Germantown / Milwaukee. Our team is happy you enjoyed our stringent cleanliness and phenomenal service. Please come back to see us the next time you're in town!"

4/10 Poor

Nikita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool and hot tub was the best part. The room was not clean up to par. Our covers were dirty. Housekeeping kept coming to our room before check out time. Had to be moved because our toilet was working. I would never stay here again.
Stayed 2 nights in Sep 2023
Response from samp on Sep 11, 2023
"Dear NikitaThank you for your feedback. Our normal housekeeping routine has changed due to the pandemic. Nonetheless, we hope you enjoyed some areas of your visit, and we wish to see you again in the future."

10/10 Excellent

Ivy

Stayed 1 night in Aug 2023
Response from samp on Aug 31, 2023
Feedback from our guests is valuable as it helps us continue to offer the best possible experience. In support of that, we'd appreciate any specific comments or concerns you'd care to share. If you're in the area again, please consider coming back to see us."

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from samp on Aug 28, 2023
Dear KarenThank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see that you found our staff to be friendly and helpful and liked our clean, comfortable accommodations. Please come back and see us again soon!"

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from samp on Aug 29, 2023
"Dear JeffreyThank you for your feedback. Our normal housekeeping routine has changed due to the pandemic. Nonetheless, we hope you enjoyed some areas of your visit, and we wish to see you again in the future."

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from samp on Aug 29, 2023
"Dear Tim,Nothing feels better than to receive such great feedback like this. Our staff will be thrilled to know you noticed their hard work to make Super 8 Germantown / Milwaukee a better place.The next time you're in town, you know who to call! Hope to see you soon."

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, would use again
Stayed 1 night in Aug 2023
Response from samp on Aug 28, 2023
"Dear JanetHosting you at Super 8 Germantown / Milwaukee was such a pleasure! We're glad that our clean and peaceful atmosphere allowed you to rest comfortably, and it also makes us happy that you appreciated your in-room amenities along with our convenient location. Nothing would delight us more than calling you our guest again, so we hope you have plans to come back our way soon!"

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Room comfort
The bathroom was not designed for older customers and even though the beds were very comfortable the appliance noises were too loud indicating old equipment
Stayed 1 night in Aug 2023
Response from samp on Aug 21, 2023
"Dear CharlesWe appreciated the opportunity to serve you during your recent visit to Super 8 Germantown / Milwaukee. Our team is happy you enjoyed our stringent cleanliness and phenomenal service sorry for Bathroom design. Please come back to see us the next time you're in town!"

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically I enjoyed the stay at the hotel. The room was clean. Some of the bathroom floor grout was coming loose. The nearby construction caused some problems, but that was beyond your control.
Stayed 1 night in Jul 2023
Response from samp on Aug 17, 2023
Dear JulieHosting you at Super 8 Germantown / Milwaukee was such a pleasure! We're glad that our clean and peaceful atmosphere allowed you to rest comfortably, and it also makes us happy that you appreciated your in-room amenities along with our convenient location. Nothing would delight us more than calling you our guest again,Sorry for grout and construction on hyyQ so we hope you have plans to come back our way soon!"

6/10 Okay

Levi, milwaukee

Stayed 1 night in Aug 2023

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet even though it was very close to the main lobby.
Stayed 1 night in Aug 2023
Response from samp on Aug 8, 2023
Dear KristinThank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see that you found our staff to be friendly and helpful and liked our clean, comfortable accommodations. Please come back and see us again soon!"Next time ask room away from lobby

4/10 Poor

Melanie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Our bathroom had pubic hairs on the floor that were not ours and something was on the bed cover, not sure what it was and i do not want to know, it was just kind of gross.
Stayed 1 night in Jul 2023
Response from samp on Aug 7, 2023
"Dear MelanieThank you for taking the time to let us know about your stay. It is great to see you comfortable accommodations. Please accept our apologies that we were unable to meet your request and we will be speaking with our team as we strive to improve our guest experience. We hope you will give us a second chance when you are next in the area; we want to exceed your expectations."

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from samp on Aug 7, 2023
"Dear HollyWe aim to impress, so we're thrilled that we could exceed your expectations. It was a pleasure hosting you at Super 8 Germantown / Milwaukee. If your travels bring you back this way, we'd love the chance to serve you again."

8/10 Good

Dona

Liked: Cleanliness, staff & service, property conditions & facilities
While I understand road construction isn't your problem, it was extremely confusing and difficult to get to your property. it would have been nice if there was some slight reduction in the daily rate to compensate for that issue.
Stayed 6 nights in Jul 2023
Response from samp on Aug 4, 2023
We loved having you as our guest at Super 8 Germantown / Milwaukee. We're thrilled that our location was convenient for your travel plans and that our peaceful atmosphere was just what you were looking for.sorry for road construction Choose us again for a superior value the next time you're passing through!"

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy that the motel was close to Menomonee Falls. I could easily find my way arounde town. The one thing that I found not so nice was that the grout in the bathroom floor was chipping and it didn't feel to good when I stepped on a chunk. Other than that, our room was clean.
Stayed 1 night in Jul 2023
Response from samp on Aug 4, 2023
"We loved having you as our guest at Super 8 Germantown / Milwaukee. We're thrilled that our location was convenient for your travel plans and that our peaceful atmosphere was just what you were looking for.Thanks for suggestion sure we will fix that Choose us again for a superior value the next time you're passing through!"

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from samp on Jul 30, 2023
Dear RonThank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see that you found our staff to be friendly and helpful and liked our clean, comfortable accommodations. Please come back and see us again soon!"

6/10 Okay

Melanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from samp on Jul 30, 2023
"Feedback from our guests is valuable as it helps us continue to offer the best possible experience. In support of that, we'd appreciate any specific comments or concerns you'd care to share. If you're in the area again, please consider coming back to see us.

8/10 Good

Eric, Woodinville

Stayed 1 night in Jul 2023
Response from samp on Aug 29, 2023
"Feedback from our guests is valuable as it helps us continue to offer the best possible experience. In support of that, we'd appreciate any specific comments or concerns you'd care to share. If you're in the area again, please consider coming back to see us."

8/10 Good

Aleshia, Milwaukee

Stayed 1 night in Jul 2023

8/10 Good

SUSAN, San Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The flowers and grounds well kept.
Response from samp on Jul 18, 2023
"Dear SusanHosting you at Super 8 Germantown / Milwaukee was such a pleasure! We're glad that our clean and peaceful atmosphere allowed you to rest comfortably, and it also makes us happy that you appreciated your in-room amenities along with our convenient location. Nothing would delight us more than calling you our guest again, so we hope you have plans to come back our way soon!"

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept great
Great shower, great a/c, comfortable bed and pillows. DoorDash always succeeded to deliver orders to my room.
Stayed 4 nights in Jun 2023
Response from samp on Jun 28, 2023
"Dear LidsayNothing feels better than to receive such great feedback like this. Our staff will be thrilled to know you noticed their hard work to make Super 8 Germantown / Milwaukee a better place.The next time you're in town, you know who to call! Hope to see you soon."

10/10 Excellent

Dr.

Stayed 2 nights in Jun 2023
Response from samp on Jul 18, 2023
"Feedback from our guests is valuable as it helps us continue to offer the best possible experience. In support of that, we'd appreciate any specific comments or concerns you'd care to share. If you're in the area again, please consider coming back to see us."

10/10 Excellent

kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from samp on Jun 19, 2023
"Dear KariHosting you at Super 8 Germantown / Milwaukee was such a pleasure! We're glad that our clean and peaceful atmosphere allowed you to rest comfortably, and it also makes us happy that you appreciated your in-room amenities along with our convenient location. Nothing would delight us more than calling you our guest again, so we hope you have plans to come back our way soon!"

10/10 Excellent

phil

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023
Response from samp on Jun 18, 2023
"Dear PhilNothing feels better than to receive such great feedback like this. Our staff will be thrilled to know you noticed their hard work to make Super 8 Germantown / Milwaukee a better place.The next time you're in town, you know who to call! Hope to see you soon."

6/10 Okay

Annette

I stayed on the first floor. I could hear squeaking floors and noise from the second floor, very disturbing. Not a very insulated walls, very easy to hear noise. I live in a townhouse complex so I understand noise levels.
Stayed 4 nights in Jun 2023
Response from samp on Jun 14, 2023
"Dear AnnetteThanks for allowing us to serve your recent travels. little sorry for floor wall noise you enjoyed our clean and we hope you had a great night's sleep. We're sorry, however, for any inconvenience caused by the lack of elevator. Please know our front desk staff is always happy to accommodate a first floor room request when available. Our team trusts you had safe travels home, and it would be a pleasure to welcome you back to Super 8 Germantown / Milwaukee.

10/10 Excellent

Ethel.

Liked: Cleanliness, staff & service, property conditions & facilities
It okay I like it
Stayed 1 night in Jun 2023
Response from samp on Jun 12, 2023
"Dear ThelNothing feels better than to receive such great feedback like this. Our staff will be thrilled to know you noticed their hard work to make Super 8 Germantown / Milwaukee a better place.The next time you're in town, you know who to call! Hope to see you soon."

6/10 Okay

Gabrielle

Business traveler
Stayed 1 night in Jun 2023
Response from samp on Jun 5, 2023
"We appreciated hosting you during your recent travels. It's wonderful you enjoyed our attention to cleanliness, and we trust you had a okay sleep. If you're ever back in the area, please return to stay with us again."