Posted Dec 5, 2014 on Hotels
Our stay is not what we expected to happen, I booked ahead of time but the hotel.com agent neglected to send hotel nirvana the payment voucher, resulting to delay and dissatisfaction! Since hotel nirvana doesn't know that we are coming, upon arrival the room are not yet ready, amenities and other packages included on the agreement are not followed, no electricity, when asked about Genset the staff said no gas, I spent additional 150cad to confirm my reservation,,, Hotel.com agent said that hotel nirvana doesn't have a paper on their fax machine!! Omg is that my problem, I don't know,, they we're asking me about my stay!! I don't know!! Because we opted to stay outside all day!! I felt so embarrassed because it's my treat to my friends,,!!