Comment from Hotel Management
Oct 25, 2016 by Lauren M., Communications & Marketing Specialist , Hotel Management
AB, thank you for your review. I am glad you found the resort property to be beautiful. The views of Lake Rosseau from the rooftop terrace and bedroom patios are always a memorable experience year-round. I am sorry to learn that the resort service did not meet your expectations. Please be assured your feedback will be shared directly with the resort team for we continuously incorporate feedback into improving upon the guest experience. To address some of your concerns, the resort fee allows for guests to use recreation equipment during their stay such as SUP boards, canoes, kayaks, paddleboats, bikes, snowshoes and ice skates. As well as participation in a variety of recreation programming such as bocce, water volleyball, Zumba, aquafit, ladder golf, yoga, crafts and guided nature walks to name a few. Our culinary team always aims to please all taste buds with a variety of dining options however a nice feature of all our resort rooms is they all come with a kitchenette and bar fridge so guests have the option to make their own meals. I hope we can welcome you back again soon so our team may show you the intuitive service we are so well-known for.