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Reviews of AmericInn by Wyndham Stillwater

2 out of 5
AmericInn by Wyndham Stillwater
13025 60th St N, Stillwater, MN

Reviews

8.2

Very Good

Rating 10 - Excellent. 222 out of 548 reviews" "
Rating 8 - Good. 196 out of 548 reviews" "
Rating 6 - Okay. 77 out of 548 reviews" "
Rating 4 - Poor. 32 out of 548 reviews" "
Rating 2 - Terrible. 21 out of 548 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 8, 2024
staying with us and hope to serve you again in future.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and the bed comfortable. We loved the in room Jacuzzi.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for taking time in providing feedback. We are so glad to hear about your positive experience. We truly appreciate your business and hope to serve you again in future.

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 22, 2024
We are so sorry to hear that your experience did not meet your expectations. We appreciate your time in providing feedback and will work towards improving our services.

4/10 Poor

Jon

Traveled with family and small children
Room heater didn’t work.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
We apologize for the inconvenience. Our staff member would certainly be able to accommodate you with a different room in such circumstances. Thank you for taking time and letting us know. Again we apologize for the inconvenience and hope to serve you better in future.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
I am trying to get a refund from my "stay" here because the water heater was out so we werr supposed to get a refund. I cant find any way to get
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 25, 2024
We are sorry for the inconvenience. Please reach out to Expedia for Refund process, as you paid to the third party and not the hotel. You may want to reference your email from January 9, the day of booking for more information. Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rose Patel on Jan 25, 2024
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 9, 2024
We appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 27, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, i would stay there again. The pool area was well taken care of. The one change i would make is bigger pool towels. The ones provided were the same size as the hand towels just with a blue stripe down the middle to distinguish from the hand towels. Breakfast was served from 6a.m. to 10 a.m. with lots of choices. I really liked the juice machine. Hot scrambled eggs and brown n serve sausage. There was a pancake machine i didnt try it but it looked easy enough for a child to operate. The pillows and beds were very comfortable. I forgot to bring my fire tv but believe i could have used it with their flat screen. They had plenty of channels to choose from.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 30, 2023
We truly appreciate your positive feedback. We did take into consideration and have ordered larger towels. We are so glad to hear about the comfortable beds and pillows and the breakfast experience as well. We look forward to serving you again in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 30, 2023
We truly appreciate your positive feedback. We thank you for choosing to stay with and we look forward to serving you again in the future.

10/10 Excellent

Jon, St Louis Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was exactly what we needed. Close to where we needed to go and lots of dining options. Plus very close to downtown Stillwater.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 20, 2023
We truly appreciate your positive feedback. We are so glad to hear about your positive experience. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed/Pillows were VERY comfortable. Staff was friendly and very clean. Breakfast was delicious and we will definitely be back and highly recommend to others.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 13, 2023
We truly appreciate your positive feedback. We are so glad to hear about such a pleasant experience. It was our pleasure to have you and hope to serve you again in a near future.

10/10 Excellent

Jacqueline

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great big field area to walk pets! Also made sure i was close to a door to walk my dogs!
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 2, 2023
We truly appreciate your positive feedback. We are so glad to hear how convenient it was for your pet needs. Thank you for choosing to stay with us and hope to serve you again in future.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 27, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Will be staying here again!
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 23, 2023
We truly appreciate your positive feedback. We are so glad to hear that you had a pleasant stay. We look forward to serving you again in future.

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 29, 2023
We appreciate your positive feedback and for choosing to stay with us.

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from Guest Services on Nov 5, 2023
We truly appreciate your positive feedback.

6/10 Okay

chelsea

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 29, 2023
We appreciate your feedback and for choosing to stay with us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 11, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Sep 2023
Response from Guest Services on Oct 3, 2023
Thank you for your positive feedback. Hope to serve you again in future.

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 2, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Angela, St. Paul

Stayed 1 night in Sep 2023
Response from Guest Services on Oct 23, 2023
We truly appreciate your positive feedback. We hope to serve you again in future.

10/10 Excellent

Briona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 2, 2023
We truly appreciate your positive feedback. Thank you for staying with us. Hope to serve you again in future.

6/10 Okay

Jon, Pembroke Pines

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
All in all, Our 3 night stay was fine. Quiet, easy access, clean, friendly staff, good parking. I’d estimate hotel was 1/2 to 2/3rds occupied. My only gripe is that the Wifi was terrible/useless all 3 days. The hardwired PC in the lobby worked just fine, so the problem was the facilities wifi infrastructure. I had a network access point in the hallway outside our door. None of our devices (iPhone, iPad, or android) could maintain a workable connection after logging in. We had to use our cell phones as hot spots. I got better service using the Menard’s guest wifi, (1/4 mile away), than the hotels. I brought this to the front desks attention. Kind of shrugged her shoulders & blamed it on the rain storms.
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 26, 2023
We truly appreciate your feedback. We apologize for the inconvenience you had regarding the WiFi service, we are working with the vendor to improve the service. We are glad to hear that despite the inconvenience your stay was fine. Thank you again for your time and for staying with us.

6/10 Okay

Caroline

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was clean , but unexpended additional charge upon arrival that wasn't mention prior to rsvp so that was frustrating. It was quiet stay . but thats about it nothing special. too expensive for one night . overall i say 3 stars .
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 13, 2023
We are sorry that you were not pleased with your stay. Hope to serve you better in future.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service!
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 29, 2023
We appreciate your positive feedback and for choosing to stay with us.

2/10 Terrible

Jason

Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 13, 2023
We are sorry that you were not pleased with your stay. Hope to serve you better in future.

4/10 Poor

A.R.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 31, 2023
We are sorry to hear that we did not meet your expectations. We appreciate your feedback and hope you give us an opportunity to serve you better in future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't like about the hotel is the $100 deposit I would like to know ahead of time then when you check in you have to pay that amount other than that everything was pretty good
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 27, 2023
We truly appreciate your feedback. We apologize for the inconvenience regarding room deposit for incidentals. It's not a charge, but just a hold which does get released (for credit cards immediately upon check out, but for debit cards it may take up to 5 business days). We are happy to hear that the rest was good during your stay. Thank you again and hope to serve you again in future.

10/10 Excellent

Brian

Stayed 2 nights in Aug 2023
Response from Guest Services on Sep 26, 2023
We truly appreciate your positive feedback. Hope to serve you again in future.

8/10 Good

Michael, Hermantown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, but the Wi-Fi was poor.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 21, 2023
We appreciate your feedback. We are sorry that the Wi-Fi was poor, we will be working to improve. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Danielle

Liked: Amenities, property conditions & facilities
Nice quiet and clean!
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 13, 2023
We truly appreciate your positive feedback. We are so glad to hear that you had a pleasant experience with quiet and clean rooms.

6/10 Okay

Virginia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had issues with the toilet. There was something wrong with the float and it ran continuously until we rigged it with a piece of cardboard. We did that because the noise was bothering us. You guys are wasting a lot of water in room 210! Also, very poor internet, could only get a signal intermittently. I enjoyed the pool and hot tub and other the the two issues mentioned above, we enjoyed our stay.
Response from Guest Services on Aug 10, 2023
We apologize for the inconvenience your experienced during your stay. We appreciate your time and effort in providing feedback to address the problems and improve our services. We are glad to hear that you enjoyed the pool and hot tub. Thank you again for your time and for staying with us. Hope to serve you better in future.

8/10 Good

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 9, 2023
We appreciate your positive feedback. Thank you for staying with us and looking forward to serving you again in future.

2/10 Terrible

JOHN K

Traveled with partner
Denied our credit card at first and paid with it ahead of time. And no elevator
Stayed 1 night in Aug 2023
Response from Guest services on Aug 7, 2023
We apologize for the inconvenience you had regarding credit card and no elevator. We have standard rooms with two queen beds on first floor, and we gladly accommodate guests accordingly per requests. We appreciate your time in providing feedback. Hope to serve you better in future.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Services on Aug 1, 2023
We appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Services on Jul 25, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

6/10 Okay

Cameron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great easy drive to get out of town from the airport.
Stayed 1 night in Jul 2023
Response from Guest Services on Aug 1, 2023
We appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect to stay at if you’re going to a show at the Somerset Amphitheater!
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 15, 2023
We truly appreciate your positive feedback. We are glad to hear that the location worked out well for you. Thank you from staying with us and hope to serve you again in future.

8/10 Good

Charles

Traveled with family
Stayed 3 nights in Jun 2023
Response from Guest Services on Jul 4, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

8/10 Good

David

Stayed 2 nights in Jun 2023
Response from Guest Services on Jul 25, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 26, 2023
We truly appreciate your positive feedback. Thank you for your time and for choosing to stay with us!

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The microwave in our room didn’t work.
Stayed 2 nights in Jun 2023
Response from Guest Services on Jun 15, 2023
We are sorry for the inconvenience and we appreciate you letting us know. Thank you again for staying with us and your time in providing feedback.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 14, 2023
We appreciate your positive feedback. Thank you for staying with us!

10/10 Excellent

Dustin

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Everything was good, no issues
Stayed 2 nights in May 2023
Response from Guest Services on May 23, 2023
We truly appreciate your positive feedback. We are glad to hear that you had a great stay. Thank for staying with us and hope to serve you again in the future.

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. Friendly people.
Stayed 2 nights in May 2023
Response from Guest Services on May 19, 2023
We truly appreciate your positive feedback. We are so glad to hear that you were happy with the clean place and friendly people at our location.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Services on May 16, 2023
We truly appreciate your positive feedback. Thank you for staying with us!

10/10 Excellent

dianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guest Services on May 10, 2023
We truly appreciate your positive review. Thank you for staying with us!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very delightful stay! Relaxing atmosphere, very nice staff, and rooms were very clean.
Stayed 1 night in Apr 2023
Response from Guest Services on May 4, 2023
We truly appreciate your positive feedback. We are thrilled to hear about your delightful stay at our hotel. Thank you for staying with us and look forward to serve you again.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Guest Services on Apr 27, 2023
We truly appreciate your positive feedback. Thank you for staying with us and hope to serve you again in future.