Exterior

Reviews of Best Western Plus Bloomington Hotel

2.5 out of 5
Best Western Plus Bloomington Hotel
1901 Killebrew Dr, Bloomington, MN

Reviews

7.2

Good

Rating 10 - Excellent. 369 out of 1195 reviews" "
Rating 8 - Good. 318 out of 1195 reviews" "
Rating 6 - Okay. 211 out of 1195 reviews" "
Rating 4 - Poor. 157 out of 1195 reviews" "
Rating 2 - Terrible. 140 out of 1195 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Shelby

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Called three times for a crib, did finally get one. Room wasn’t cleaned for the entire 3 days (Fri-Monday) we were there, requested towels, shampoo, garbage emptying - nope. We eventually just put our garbages full of diapers and take out boxes in the hallway. Spoke with cleaning staff one morning asking for cleaning, never done. Called front desk requesting restocking twice, no one came. Pool was closed for 6 hours for cleaning in the morning/mid day on Sunday. Rough stay for sure but great location!
Stayed 3 nights in Apr 2024

8/10 Good

Pat

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Kaysi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a $200 deposit for one night stay is excessive. We just needed a place to sleep before our 7 am flight.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Matthew, Thank you for staying with us and for sharing your comments with other travelers. We appreciate you sharing your specific concern regarding the deposit and regret the disappointment you had with it. We understand your frustrations if these costs came as a surprise to you, and wehope you will accept our apologies. Please know, any hold unused gets refunded to your account and this may take up to 7-10 business days. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Best Regards,G PikeGeneral Manager

8/10 Good

Sara

Business traveler, Traveled with family
Staff was very professional. Breakfast was interesting…what appeared to be a homeless couple budding in line, filling their pockets and making weird noises next us as we were eating.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Sara, Thank you for sharing your review about your stay at Best Western Plus Bloomington Hotel. We are delighted to hear that you found our associates to be courteous. It is also wonderful to know that you found breakfast to be satisfactory and enjoyed the variety of options available. That said, we are sorry to learn about the disturbance caused by other guests. We apologize for the inconvenience this has caused and will share your comments appropriately to ensure a more enjoyable experience for all our guests. We look forward to welcoming you back and providing you with a peaceful and pleasant stay.Best Regards,G PikeGeneral Manager

2/10 Terrible

Porschea

Disliked: Cleanliness
The lobby and hallways and my room smelled like rotten eggs and bad sewer even other guests were complaining the guest agent at the front desk even acknowledged the smell, for the price of the room and 200$ deposit it’s ridiculous
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Porschea, We apologize for the concerns you experienced during your stay. We work hard to provide a refreshing and comfortable environment; therefore, we regret that these issues compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Best Regards,G PikeGeneral Manager

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were places to eat near the motel and the continental breakfast was good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Scott, We're delighted to hear that you enjoyed your stay with us at the motel! It's wonderful to know that you found our location convenient with various dining options nearby. We take pride in offering a satisfying continental breakfast to our guests, and we're thrilled that you found it enjoyable. Your positive feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.Best Regards,G PikeGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Mary, We are thrilled you had an excellent stay at Best Western Plus Bloomington Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,G PikeGeneral Manager

4/10 Poor

Argjent, MERRILL

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was smelling like dirty socks. Noisy aircondition and smell was coming out of it . They changed our room thinking it will be better but same thing. Old hotel!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Argjent, Thank you for allowing us to host your recent visit to the city. Please accept our apologies for not providing you with the refreshing and revitalizing stay that you deserved and not meeting your expectations with our accommodations as well as the noise disturbances you experienced during your stay. We completely understand your frustration and the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to ensure we offer a better experience for guests in the future. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.Best Regards,G PikeGeneral Manager

4/10 Poor

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Derek, Thank you for taking the time to rate our hotel. Please accept our apologies for not meeting your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Best Regards,G PikeGeneral Manager

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to come back
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Jessica, Thank you for your recent stay at the Best Western Plus Bloomington Hotel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,G Pike,General Manager

6/10 Okay

Tanai

Staff rude
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Tanai, Thank you for taking the time to share your review. Please accept our apologies for the behavior of our associates. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. Thank you again for your feedback, and we hope you will give us another chance to host you again. Best Regards,G Pike,General Manager

2/10 Terrible

paulina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so made a hold for a room on Expedia checked in up front payed a fee of 200 if something happens to the room or w.e mind you they said it’s was going to be refunded once i check OUT I checked out on 4/6/24 said it was going to take about 3/5 business days it is now 4/12/24 almost a week and still NO REFUND, Anyways husband payed for the room with his credit card because I forgot I didn’t have a lot of money In my account yea woke up with a NEGATIVE AMOUNT so the guy at the front desk charged me the 200 plus 229.34 and charged my husbands card as well the amount of 229 came up to them first thing In the Am said they don’t see anything but my husbands card being charged I also pulled my bank account and still DENIED everything had the audacity to blame my bank really? will a WISCONSIN STATE BANK LIE ? OR the Hotel With not just 1 but various of the SAME REVIEWS WITH THE SAME ISSUE? had to file a dispute with my bank hopefully I get my money back, never again, and I’m still wondering if they ever spoke to the person who did our check in but since it’s not their MONEY they obviously don’t care.
Response from General Manager on Apr 14, 2024
Dear Paulina, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced regarding the refund process for the incidental hold and the billing discrepancies. We take such concerns very seriously and appreciate you bringing this to our attention. We hope that we will have another occasion to regain your trust in the future.Best Regards,G PikeGeneral Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Justin, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Best Western Plus Bloomington Hotel, and we look forward to welcoming you back soon.Best Regards,G PikeGeneral Manager

4/10 Poor

Michael, Louisville

Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Upon checking in I was charge a $200 deposit. While I am used to security fees, this was higher than the price of the room and totally out of line. In addition, the AC in the room did not work. When I tried to call down to the front desk every call was answered and imediatley followed with someone hanging up. When I walked down to the front desk the single staff person was always busy with additional guests and never able to help me. I went to the desk no less than five times total over the two days. Upon checking out I asked for a receipt and was told it was a third party app and therefore they could not provide one. I informed the young lady that I paid at the hotel and singed the terminal so they should have a receipt . She stated no I did not and basically dismissed me. While not the fault of the hotel, the room was facing the pool and the screaming kids up until 10PM did not help my stay any. While hotels will always have an issue that needs resolved, the staff can make or break the stay. They were not available to help and made no effort to do anything about issues they were notified about.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Michael, Thank you for your candid feedback. While we are glad you appreciated our location, we sincerely apologize for the issues you encountered with our breakfast and for not meeting your expectations. We strive to provide our guests with exceptional hospitality but regret that this was not your experience. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Michael GillmerGeneral Manager

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the mall and a great price. Water Park more geared towards younger kids but overall great stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Brittany, Thank you for sharing about your recent stay with us at Best Western Plus Bloomington Hotel. We're delighted to learn that you like our convenient location across the street from the Mall of America and near MSP Airport, Target Field, and other key attractions. We love receiving comments like yours, as our goal is to ensure a memorable experience at an outstanding value for every guest. We appreciate your business and look forward to welcoming you back for another enjoyable experience.Best Regards,G PikeGeneral Manager

4/10 Poor

Samantha

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The waffles were moldy, loud every night after 1030 pm, mold in the shower around the soap holders, we got checked into the wrong room unknowingly so housekeeping showed up 3 times that morning after repeatedly saying we did not want cleaning services before we were informed that there was an issue. A $200 hold is very excessive. My kids enjoyed the pool area. Lots of unsupervised kids for a birthday party.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Samantha, Thank you for taking the time to share about your stay. We genuinely regret not meeting your expectations regarding our breakfast offerings and accommodations. Additionally, we regret that you were disappointed with our services. The concerns you described are not indicative of our high standards. We are sorry we did not provide you with the refreshing and revitalizing stay you deserved, and we completely understand your frustration and the inconvenience this caused you. Thank you for taking the time to bring this to our attention. We appreciate your patience and will share your message appropriately. We hope that we will have another occasion to regain your trust in the future.Best Regards,G PikeGeneral Manager

6/10 Okay

Cerina

Traveled with partner
Disliked: Cleanliness, amenities
I
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Cerina, Thank you for staying with us and for sharing your comments with other travelers. We are happy you had a pleasant visit, but we apologize for not meeting some of your expectations. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Best Regards,G PikeGeneral Manager

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Lindsey, Thank you for being our guest and taking the time to share a rating about your stay. We hope you were satisfied with most of our services, but we regret not meeting all of your expectations. We hope you will give us another opportunity to make your next visit with us perfect.Best Regards,G PikeGeneral Manager

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property many times and we’ve never had a problem. Great breakfast in the morning.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Kevin, We are delighted you came back to see us at Best Western Plus Bloomington Hotel. We are happy you continue to enjoy our complimentary breakfast offerings. It is our pleasure to see a familiar face return to visit with us, and we look forward to seeing you again.Best Regards,G PikeGeneral Manager

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you prefer walking and want to go to Mall of America.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Kayla, Thank you for choosing Best Western Plus Bloomington Hotel. It is lovely to read that we exceeded your expectations and that you particularly liked our convenient location, nestled across the street from the Mall of America and near MSP Airport, Target Field, and other key attractions. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Best Regards,G PikeGeneral Manager

8/10 Good

Alyssa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Breakfast was super packed. I’d suggest expanding the space if possible. Otherwise it was a good breakfast. The pool chlorine was suuuper intense. My kids coughed a lot during and after swimming and ours eyes burned just sitting and watching. Fun pool for kids though! We got “talked to” about the kids not wearing their wristbands but they hated the feeling of them when they’re wet and begged for us to take them off. Unsure how to resolve that issue. Overall a good “staycation” location and obviously very convenient next to MOA!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Alyssa, Thank you for sharing your detailed feedback on your recent stay at Best Western Plus Bloomington Hotel. We are pleased to hear that you and your family enjoyed the convenience of our location across the street from the Mall of America. Your comments regarding the breakfast and the pool experience have been duly noted. We will share your comments appropriately to ensure a more enjoyable environment for our guests and their families in the future. Our team is committed to continuously enhancing the guest experience, and your valuable feedback helps us in this attempt. We look forward to welcoming you back for another enjoyable stay, where we aim to exceed your expectations in every aspect.Best Regards,G PikeGeneral Manager

8/10 Good

paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Paulina, Thank you for the nice rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met most of your expectations for a satisfactory stay, and we hope you will come back each time your travels bring you to Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

10/10 Excellent

Anthony

Traveled with family
Great front desk help, located next to mall of America, plenty of parking. Did not use the pool. But it looked awesome.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Anthony, Thank you for sharing your gratifying review of your recent stay at Best Western Plus Bloomington Hotel. We're delighted to hear that you found our front desk assistance to be exceptional and that our location close to Mall of America was convenient for you. Additionally, we're pleased to hear that you appreciated our parking facility, making your stay even more convenient. It's wonderful to know that you found our pool area appealing, and we hope you'll have the opportunity to use it during your next visit. Thank you for choosing us, and we look forward to welcoming you back soon for another enjoyable stay.Best Regards,G PikeGeneral Manager

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get every where
Stayed 1 night in Apr 2024
Response from General Manager on Apr 4, 2024
Dear Donna, Thank you for choosing Best Western Plus Bloomington Hotel. We are glad to know that we exceeded all of your expectations and that our prime location was perfect for your needs. Thank you again; we look forward to your next visit.Best Regards,G PikeGeneral Manager

10/10 Excellent

Monica

Stayed 1 night in Mar 2024

8/10 Good

Esmeralda, plainfield

Liked: Cleanliness, staff & service, property conditions & facilities
El area del alberca muy buena para los niños limpiar
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on Apr 3, 2024
Dear Esmeralda, Thank you for choosing Best Western Plus Bloomington Hotel. We are thrilled you and your kids enjoyed our refreshing indoor pool. It was such a pleasure hosting your visit, and we hope to welcome you back on your future trips to the area.Best Regards,G Pike,General Manager

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle drivers both to and from airport were wonderful. The breakfast option is nice and it is convenient to get to the Mall of America.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Apr 2, 2024
Dear Brittany, We appreciate the fantastic feedback regarding your stay at Best Western Plus Bloomington Hotel and the compliments on our shuttle service and drivers. We are glad this service was an added convenience for you. It was good to hear that you also loved our delicious breakfast and started your day on the right note. We enjoyed having you as our guest and look forward to your return.Best Regards,G Pike,General Manager

10/10 Excellent

Camrin

Stayed 1 night in Mar 2024
Response from General Manager on Apr 21, 2024
Dear Camrin, Thank you for the outstanding rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to our beautiful city. Thank you for being our guest.Best Regards,G PikeGeneral Manager

10/10 Excellent

Lailoni

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to hang out with the family
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Lailoni, On behalf of our team at Best Western Plus Bloomington Hotel, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Best Regards, G Pike General Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Apr 2, 2024
Dear Courtney, Thank you for choosing Best Western Plus Bloomington Hotel. We strive to provide a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant visit. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,G Pike,General Manager

6/10 Okay

Zoey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Pool area was perfect for my children’s ages. Room was okay. We found some leftover trash/snack under the bed/dresser from the people before us. Front desk-each time we would go to the front desk, we would have to wait 20 mins. Only 1-2 people working during the busiest times. Also, our keys quit working after our first day. Shuttles drivers were too notch. CJ was awesome.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Zoey, Thank you for posting a review of your visit. We apologize for the housekeeping issues you had with your room and the service shortfalls you endured during your time with us. We have shared your comments with the appropriate individuals to ensure these are not repeated. On a positive note, we are happy to see you liked our thoughtful hospitality and pool. We are grateful for your patience and hope to serve you better during your next stay. Best Regards, G Pike General Manager

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is clean and adequate but the building and furnishings are in need of maintenance. The shower rod in our bathroom was barely attached to the wall. The property was fully booked during our stay so some noise was expected but it was as though the walls were as thin as paper. You could hear anything said in the hallway that was louder than a whisper. The pool area is very spacious and has a splash pad but it is also worn out. There are places where the carpet is ripped and various hardware is just worn out. The staff were nice enough but did not give us enough information at check in. We weren't told the wifi password or that we had to request our room to be serviced. When we did request service, they asked if we just wanted towels or full cleaning including making up thr beds; we asked for full cleaning but the beds remained unmade. There is a breakfast but we have no idea what it is like because there was always an enormous line to get anything and there was not enough seating. Overall, it is a decent enough place to stay but temper your expectations and look at the price difference for the other nearby hotels - it might be worth any additional cost.
Stayed 4 nights in Mar 2024
Response from GENERAL MANAGER on Apr 2, 2024
Dear Jessica, Thank you for taking the time to leave your feedback regarding your recent stay at our hotel. We apologize that your experience was anything other than satisfying. Feedback such as yours assists us in improving our service and property. Furthermore, we sincerely apologize for the noise concerns during your visit and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next trip so we may have the opportunity to provide you with a flawless stay.Best Regards,G Pike,General Manager

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BIG THING!!!! If you have kids, this is the place to be and it’s so close to the hotel. Absolutely perfect!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Stephen, Thank you for taking the time to review your recent stay at Best Western Plus Bloomington Hotel. We are delighted to know we exceeded your expectations and appreciate you mentioning our kids-friendly property. We are also pleased to know that our location was perfect for your needs. It was a pleasure having you here, and we look forward to welcoming you again. Best Regards,G Pike,General Manager

2/10 Terrible

Nan

Traveled with family
Disliked: Staff & service
We asked for adjoining rooms both when we booked n also when we checked in n did not get them. We asked for it to b fixed and was told no
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Nan, Thank you for evaluating your recent experience at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Best Regards,G Pike,General Manager

8/10 Good

tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MOA, easy walk or drive to the mall.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Tanya, Thank you for choosing Best Western Plus Bloomington Hotel and for your kind rating. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again soon.Best Regards,G Pike,General Manager

10/10 Excellent

Leann, Cloquet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the kids pool area. Perfect for younger kids
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Leann, Thank you for choosing Best Western Plus Bloomington Hotel and for your excellent rating. We are delighted to know that you and your kids loved the time utilizing the pool and had a pleasant stay. It was a pleasure accommodating you, and we look forward to your next visit to the area.Best Regards,G Pike,General Manager

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour shuttle service available.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Karen, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Best Western Plus Bloomington Hotel.Best Regards,G Pike,General Manager

4/10 Poor

Katrina

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to mall of America. Rude and non apologetic staff. None are on Time. You Will have to request over and over before you get what you requested ie crib/towels. Check in and out of system is out of whack. Charged me something That shouldnt have been. I was flagged as NO Show but was already checked in the day before. The only Good thing to this is the location as very close to MOA.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Katrina, Thank you for your review. We apologize for the unsatisfactory service you received from one of our associates and the delay in responding to your needs. We value your feedback and will continue to work diligently to ensure we consistently meet our high standards. We are also sorry for the predicament with your reservation and realize you must be frustrated. Please be assured we will take appropriate action where necessary to serve you better in the future. We also regret to learn about any billing-related issues that may have been made from our end. We will convey your message appropriately as we are committed to enhancing our services and guest experience on all levels. Best Regards,G Pike,General Manager

2/10 Terrible

Nate

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checkin process was not good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Nate, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused you at the time of check-in. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Best Regards,G Pike,General Manager

8/10 Good

Lacy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area for the kids! The property was upgrading the carpet and once done I would probably rate the facility higher. The staff was super great but the manager was a little rude to the guests.
Stayed 1 night in Mar 2024
Response from Best Western Plus Bloomington Team on Mar 31, 2024
Dear Lacy, Thank you for your review. Your comments regarding how you and your kids enjoyed the time utilizing the pool are appreciated. However, we are genuinely sorry to hear about your disappointing experience during your recent visit to our hotel. Providing exceptional customer service is a top priority for us; therefore, we deeply regret if there was any lapse in our service standards. We appreciate your feedback about your interaction with one of our managers, and we will certainly address this matter internally. Your feedback is invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. We sincerely hope you will consider giving us another chance in the future to provide you with a more pleasant and memorable stay. Sincerely, Best Western Plus Bloomington Team

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Earlier check in allowed and close to mall. With shuttle service 24 hours 👍😊
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Karen, Thank you for choosing Best Western Plus Bloomington Hotel and sharing your experience. We are glad our location perfectly suited your needs and that you appreciated our shuttle service. We are also happy our earlier check-in option was helpful for you and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,G PikeGeneral Manager

6/10 Okay

carol

Traveled with family and small children, Traveled with family
Stay was ok. Floor of room was sticky. Dirty rag left hanging over the shower, and toothpaste smeared behind the door. So they didn’t clean very well. Shuttle takes you to MAO, but it is hit or miss when/what time they are available. Breakfast food was good, lots of variety but they could not keep up on keeping it stocked and there was Not enough seats. Took food back to our room all 3 days we were there.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Courtney, Thank you for evaluating your experience at Best Western Plus Bloomington Hotel. We are pleased to know we exceeded your expectations and appreciate your comments regarding our convenient location to the Mall of America and the shuttle service we provide. We are also delighted to learn that our comfortable accommodations and thoughtful hospitality added value to your visit with us. It was a pleasure having you here, and we look forward to welcoming you again.Best Regards,G Pike,General Manager

8/10 Good

Rocky

Liked: Amenities, property conditions & facilities
They stay was great
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Rocky, Thank you for choosing Best Western Plus Bloomington Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,G PikeGeneral Manager

10/10 Excellent

Vann Bryann, Winnipeg

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear M. Bryann, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Best Western Plus Bloomington Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards,G Pike,General Manager

10/10 Excellent

Destiney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Destiney, Thank you for the perfect rating. We are glad you had a wonderful time at Best Western Plus Bloomington Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,G PikeGeneral Manager

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Just minutes from the Mall of America, shuttles available to and from, and a great pool area for the kids when we needed a break from the mall. All of the staff were friendly and helpful and the room was clean. Rooms near the pool area were much noisier, but ourroomwas not in that area, and so was quiet. This is a place I would highly recommend to anyone with kids!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Courtney, Thank you for evaluating your experience at Best Western Plus Bloomington Hotel. We are pleased to know we exceeded your expectations and appreciate your comments regarding our convenient location to the Mall of America and the shuttle service we provide. We are also delighted to learn that our comfortable accommodations and thoughtful hospitality added value to your visit with us. It was a pleasure having you here, and we look forward to welcoming you all again.Best Regards,G Pike,General Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Monica, Thank you for rating your stay at Best Western Plus Bloomington Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,G PikeGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jennifer, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Best Western Plus Bloomington Hotel. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,G Pike,General Manager

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, breakfast was good.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Eric, Thank you for choosing to stay at Best Western Plus Bloomington Hotel and sharing your feedback. We appreciate you highlighting our convenience and excellent breakfast. It was a pleasure to accommodate you, and we look forward to welcoming you back soon. Best Regards,G PikeGeneral Manager