Ratings based on 631 Verified Reviews

3.7 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from burlingame ca

Exceptional service

Posted Apr 26, 2017
Perfectly located, convenient to everything, lovely rooms, accommodating professional staff. Definitely recommend and return
Comment from Hotel Management
Apr 28, 2017 by Brian - General Manager, Hotel Management
Thank you Diana! We are excited about our renovated hotel too! We look forward to seeing you in St. Paul on your next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice remodel

Posted Apr 26, 2017
The Best Western Capitol ridge has been remodeled. What a nice surprise. Everything is clean, updated and comfortable. The staff continue to be friendly and helpful.
Comment from Hotel Management
Apr 28, 2017 by Brian - General Manager, Hotel Management
Thank you! Our new bar and restaurant, Peddlers Pub, is open for business too.
4 out of 5
by Stacy S.

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Excel Energy Center

Posted Feb 20, 2017
Cons: It would be nice to come back to the hotel and be able to have a drink or two after a Wild game or a late night snack.
Check in was awesome, the staff was very informative and helpful. Took a shuttle to the Minnesota Wild game. Unfortunately the bar was closing when we got back from the game.
Comment from Hotel Management
Feb 20, 2017 by Brian - GM, Hotel Management
Thank you for staying with us! We hope you enjoyed Peddlers Pub, our new bar and restaurant.
4 out of 5
by Todd

Posted Feb 20, 2017 on Hotels
Room too warm couldn't cool room
Comment from Hotel Management
Mar 24, 2017
Thank you for letting us know about your room, we have corrected that problem now. We hope to see you again the next time you visit St. Paul.
4 out of 5
by A verified traveler

Posted Feb 17, 2017 on Hotels
Hotel was nice, service was excellent. We took the shuttle to the Wild's game which was super convenient. Only down side was they were still in the process of remodeling and started at 7:45am. We wanted to sleep in but couldn't at that point.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for staying with us. We appreciate your business. Our remodel of our hotel is nearly complete. Our new restaurant and lobby is now open. We look forward to seeing the Wild play well into the Spring this year.
4 out of 5
by A verified traveler

Nice place for a fun weekend away

Posted Feb 12, 2017 on Hotels
Comfortable, clean room. Front desk staff was friendly. We were told the pub was open until 11:00 p.m. but it was closes by the time we arrived back at 10:30. A but disappointed with that. Breakfast had a nice selection of food and was open until 10:00, however not impressed with the customer service in that area. The staff was walking around telling the guests that they needed to leave because it was 10:00. They needed to get the pub ready to open up. A suggestion from a guest.....close your area at 10:00 or the posted time, then allow time for guests to leave, then set up your pub. Don't tell your guests they have to leave. Not good! Another suggestion is that you may want to train the person that is asking guests to leave. He wasn't the most professional and seemed very uncomfortable haven't to tell people to leave. On a good note.....loved the convenience of the shuttle that is offered. Great place to stay if you are heading to the MNWILD games. Drop off and pick up was very handy!
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thank you for staying with us. I appreciate you comments on the bar closing time. I apologize that we did not stay open until the time you were told by the front desk. Thank you for the comment on our free shuttle service for guests of the hotel to the Wild games. We look forward to your next stay with us.
5 out of 5
by cassandra

Posted Jan 10, 2017 on Hotels
2 night for an event. Check in was easy and friendly. Staff was wonderful. Room was clean. Unfortunately the hot water went out the second night but they comp us for the night. Very much appreciated that. Overall service and stay was great!
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for staying with us on that weekend, we are glad you enjoyed your stay.
5 out of 5
by A verified traveler

Posted Jan 3, 2017 on Hotels
Friendly staff, good clean comfortable room. They have a shuttle that runs to the Xcel Energy center that makes attending events there easy.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you, if you liked the room you had last time, our new hotel rooms will really wow you this Spring.
4 out of 5
by A verified traveler

Convenient and Clean

Posted Jan 2, 2017 on Hotels
When looking for a place near the Excel Energy Center this is a good choice, if you don't mind a little walk. There was a shuttle service, but for the number of people going at one time there may be a wait. We chose to walk back rather than wait.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Yes, we do have free shuttle service for all hotel guests to the Xcel Center for most events. We look forward to the next time you visit St. Paul.