Ratings based on 617 Verified Reviews

3.7 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Excel Energy Center

Posted Feb 20, 2017
Cons: It would be nice to come back to the hotel and be able to have a drink or two after a Wild game or a late night snack.
Check in was awesome, the staff was very informative and helpful. Took a shuttle to the Minnesota Wild game. Unfortunately the bar was closing when we got back from the game.
Comment from Hotel Management
Feb 20, 2017 by Brian - GM, Hotel Management
Thank you for staying with us! We hope you enjoyed Peddlers Pub, our new bar and restaurant.
3 out of 5
Recommended
for Everyone
by A verified traveler from Duluth, MN

Average hotel close to Excel.

Posted Dec 8, 2016
Cons: This hotel is under renovation, so it sounds like it will be very nice once completed.
The best thing about this hotel is that they provided free shuttle service to and from the Excel on demand. We went to a concert there, and it was so nice to not have to walk or drive ourselves.
Comment from Hotel Management
Dec 12, 2016 by Brian, Hotel Management
Our has been through an incredible amount of work that is making our hotel one of the newest hotels in St. Paul. The first floor pool and restaurant are scheduled to be open by mid-January. Yes, we do provide shuttle for our guests to most concerts at the Xcel Center.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

If it was not for convenience, I wouldn't stay.

Posted Nov 13, 2016
Pros: Room was nice but smaller than the last room I booked at the same price. Staff is friendly and helpful.
Cons: Still no restaurant even though they have it listed in their guide. Television broke and did not get fixed. Ice machine broke and was fixed next day.
Location: location is great. Near the cathedral and the capital buildings.
Comment from Hotel Management
Dec 12, 2016 by Chad, Hotel Management
Sorry to hear we did not meet expectations. Hope to have restaurant open by early January.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 12, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Nov 5, 2016 on Hotels
The staff was very friendly. The Continental Breakfast was ok - the eggs and sausage were cold the 2nd time we went.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Sorry we did not meet breakfast expectations. We have now moved breakfast to its permanent location in the restaurant.
5 out of 5
by A verified traveler

Went the extra mile (pun intended)

Posted Nov 4, 2016 on Hotels
My daughter and I were running the Monster Dash Half Marathon and 10-Mile races, which started just a half mile away from the hotel. However, the finish line was at least a mile farther and our finish times meant we would get back to the hotel right at check-out time. With a 3-hour trip home, showers were needed! We talked with the staff and they kindly accommodated us by allowing us to check-out at 1:00. We were very grateful, as we walked out of our room at exactly 1:00. The best part of the stay was the reaction of two housekeepers who saw us come back after the race in our costumes, a unicorn and a fairy. They enthusiastically complimented us on our costumes and race. It was a great run-cation!!!
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Glad we were able to go above and beyond your expectations. Thank you very much for sharing.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to XCel stadium.

Posted Oct 22, 2016
Pros: The complimentary shuttle to the Wild game is a great asset. The lack of a restaurant and bar during the renovation is a minor inconvenience. We look forward to taking advantage of both in the future.
Cons: The freeway noise was a minor problem. No bar/restaurant (this is in the works).
Location: The guys went to the Wild game and the gals went to a play in Minneapolis. Both were fairly easy to get to.
Comment from Hotel Management
Dec 12, 2016 by Chad, Hotel Management
Thank you for your nice review. Yes the restaurant and bar will be up soon.
5 out of 5
by A verified traveler

Clean

Posted Oct 18, 2016 on Hotels
It was very nice
1 out of 5
by A verified traveler

Over priced, no amenties and poor service.

Posted Oct 15, 2016 on CheapTickets
Under construction, no amenities. Employees appear to be lazy or dont care about there job. My bathroom smelled and looked dirty. When I arrived there was a vaccuum right outside my door and it remained there with the cord out. Nobody was friendly.
2 out of 5
by A verified traveler

Don't use until you are sure the renovation done

Posted Oct 12, 2016 on Hotels
It will probably be a nice hotel when it's renovated but now at present it's terrible the heat doesn't work very little hot water pretty poor shape right now
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Sorry you had a bad experience at our hotel. We have corrected our heating issues. We are getting closer to being finished and are now into the rooms.