Front of property

Reviews of Best Western Plus Dakota Ridge

2.5 out of 5
Best Western Plus Dakota Ridge
3450 Washington Drive, Eagan, MN

Reviews

8.4

Very Good

Rating 10 - Excellent. 467 out of 1008 reviews" "
Rating 8 - Good. 366 out of 1008 reviews" "
Rating 6 - Okay. 102 out of 1008 reviews" "
Rating 4 - Poor. 46 out of 1008 reviews" "
Rating 2 - Terrible. 27 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at checkin. Effortless check in with booking already done thr Expedia.
Stayed 1 night in Mar 2024
Response from Jason on Mar 27, 2024
Thank you so much for the rating!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jason on Mar 26, 2024
thank you for the 5 star review! glad to hear your enjoyed your stay.

10/10 Excellent

Roxan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in Mar 2024
Response from Staff on Mar 22, 2024
Our staff work hard to earn your business, so we appreciate your rating and feedback and look forward to your next visit

6/10 Okay

Grant

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on Mar 22, 2024
Appreciate you taking the time to write your recent stay with us. Would welcome any feedback you have on how we could improve our product and services

10/10 Excellent

FELINO, Winona

Liked: Cleanliness, staff & service, property conditions & facilities
The room was mostly clean. The bathtub was a bit grimy and maybe needs to be replaced. Otherwise it was convenient because there were a few dining options around.
Stayed 1 night in Mar 2024
Response from jason on Mar 10, 2024
thank you for the rating and the feedback regarding the bathroom.

2/10 Terrible

Jennifer

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were hard, shower turned off its self.
Stayed 5 nights in Feb 2024
Response from Corina Carlson- Assisstant General Manager on Feb 26, 2024
Dear JenniferThank you for bringing your concerns to our attention. We sincerely apologize for any discomfort you experienced during your stay with us.Regarding the issue with the beds, we understand the importance of a good night's sleep, and we regret that our beds did not meet your expectations. Please rest assured that we take guest comfort very seriously, and we will investigate the matter promptly to ensure that any necessary adjustments are made to enhance the quality of our bedding.Additionally, we apologize for the inconvenience caused by the shower turning off unexpectedly. Our maintenance team will inspect the shower in your room to identify and address the issue immediately. Your feedback helps us improve, and we are committed to resolving these issues to ensure a more enjoyable experience for all our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding. Please don't hesitate to contact the front desk if there's anything else we can assist you with during your stay.Warm regards,Corina CarlsonAssistant General ManagerBest Western Plus Dakota Ridge

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jason on Feb 16, 2024
Thank you Mary for the 5 star review! look forward to your next visit!

10/10 Excellent

Kristin

Stayed 1 night in Feb 2024
Response from Staff on Mar 22, 2024
Our staff work hard to earn your five star rating so thank you!

10/10 Excellent

Becky

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area and so much to do. The hotel is quiet and has a wonderful breakfast with many options.
Stayed 1 night in Jan 2024
Response from jason on Jan 27, 2024
our staff work hard to earn your 5 star rating!

10/10 Excellent

Jesse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jason on Jan 27, 2024
Thank you Jesse for the 5 star rating!

10/10 Excellent

Lucas

Traveled with partner
Liked: Staff & service
We had such amazing service from the front desk. Unfortunately I do not recall her name(Corine?)but was helpful and extremely nice. Booked Ubers for our ride to the airport in morning. Have nothing but amazing things to say and will definitely recommend to friends. Thanks so much!
Stayed 1 night in Dec 2023
Response from jason on Jan 27, 2024
Thank you so much for the rating and feedback! we will be sure to share with Corina.

10/10 Excellent

Vickie

Traveled with family
Liked: Amenities
It has always been a good choice. We recommend it highly! VH
Stayed 3 nights in Dec 2023
Response from jason on Dec 24, 2023
Thank you Vickie! Glad to hear you enjoyed your stay.

4/10 Poor

Desiree

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold shower in the morning.
Stayed 1 night in Dec 2023
Response from Corina Carlson- Assisstant General Manager on Dec 5, 2023
Desiree,We apologize for the negative experience you had at the hotel. We were having problems thru the entire hotel. We hope you will choose to stay with us again so we can give you a much better experience

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jason on Dec 24, 2023
ou staff work hard to earn your 5 star rating! Thank you for staying with us.

10/10 Excellent

Ronzell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week at Best Western Plus Eagan, MN. The staff member LACEY went above and beyond her job role to make us feel like we're the only family in the hotel. She is a very kind and helpful lady. Excellent job
Stayed 7 nights in Nov 2023
Response from Jason on Nov 24, 2023
Your rating and feedback is much appreciated! Love it when one of our employees is called out by name for a job well done, I will be sure to pass that along to her

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location!
The location was great! A short, easy drive to the airport. The bedding was a big disappointment, not at all comfortable. The climate control did not seem to heat/cool the room adequately.
Stayed 1 night in Nov 2023
Response from jason on Nov 21, 2023
Thank you Mary for the transparent feedback regarding your recent stay with us. I do apologize you were not satisfied with the bedding and will share your comments with our staff.

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Jason on Nov 20, 2023
Sounds like you enjoyed your stay, we appreciate your business!

8/10 Good

Dawn Allyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2023
Response from jason on Nov 17, 2023
Thank you Dawn for the rating. we hope you enjoyed your stay and will return to see us again soon.

8/10 Good

Manolo, Los angeles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Jason on Nov 11, 2023
Thank you for the rating and feedback during your recent visit!

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No issues. Very quiet location in a business area, next to the interstate for quick access around town. I would stay again.
Stayed 1 night in Oct 2023
Response from jason on Nov 3, 2023
Thank you Nicholas for the rating and feedback. glad to hear you enjoyed your stay!

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from jason on Nov 3, 2023
Our staff work hard to earn your business and we appreciate the rating!

10/10 Excellent

Mark and Rosalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Plus Dakota Ridge
Welcomed from the moment we checked in until we checked out. Clean room, easy access, employees very personable.
Stayed 2 nights in Oct 2023
Response from Jason on Oct 28, 2023
Glad to hear you enjoyed your stay mark and Rosalie!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jason on Oct 28, 2023
Thank you Wendy for your rating, looks like you had a great time!

2/10 Terrible

Brianna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Triple NO!
HORRIBLE! After getting our keys, we went to our room. It had a privacy sign and keys didn’t work. The desk blamed housekeeping and said it was already booked. Went to another room and the fridge was COVERED in mold inside. Not to mention the room smelled HORRIBLE. Cancelled our room and went across the street to another hotel!
Stayed 1 night in Oct 2023
Response from Jason Johnson on Oct 26, 2023
I apologize for the services you received, please provide me contact information so I can follow up with you

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, check-in was easy and fast. The lighting in the parking lot was not as bright as I would like it to be ... but I realize it's not a football field ;)
Stayed 2 nights in Oct 2023
Response from jason on Oct 25, 2023
we appreciate your rating and feedback and look forward to your next visit

10/10 Excellent

Omar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff very friendly!
Stayed 1 night in Oct 2023
Response from staff on Oct 23, 2023
thank you so much for the rating! we hope you will visit us again soon.

4/10 Poor

Barbara

Traveled with partner
Reserved a room with two double beds. Got a room with a king. Asked for a 3:45 wake up call. Received none No drink cups in room. Had to get them from juice bar
Stayed 1 night in Oct 2023
Response from Staff on Oct 10, 2023
I apologize your stay did not go as planned. We need to do better, and will share your comments with the staff and use as a training opportunity.

8/10 Good

James

Stayed 2 nights in Oct 2023
Response from jason on Nov 3, 2023
Thank you for the rating, we hope to see you again real soon!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to stay here. Everything about it was excellent. I will definitely stay here again when I visit family.
Stayed 1 night in Oct 2023
Response from staff on Oct 9, 2023
WOW! thank you Claire. Glad to hear you enjoyed your stay.

6/10 Okay

Kun

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stains on walls and toilet, clogged shower.
Stayed 1 night in Oct 2023
Response from Manager on Oct 8, 2023
Thank you for taking the time to read your recent stay with us. I appreciate your transparent feedback, and we use your comments as a training opportunity for housekeeping staff, we need to do better for our guests.

10/10 Excellent

raku

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet on Sunday night
Stayed 1 night in Sep 2023
Response from Staff on Oct 5, 2023
We appreciate your rating! Glad to see you enjoyed your stay with us.

10/10 Excellent

Juan

Stayed 1 night in Sep 2023
Response from Staff on Sep 23, 2023
Thank you for rating your recent stay with us! We hope you will visit us again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOCATION CONVENIENCE AND COMFORT
FOR LOCATION, THIS HOTEL HAD ALL THE EXTRAS EXPECTED OF A 5* HOTEL. I HAD A GOOD STAY AND WOULD RECOMMEND TO FAMILY AND FRIENDS VISITING MSP AREA.
Stayed 1 night in Sep 2023
Response from staff on Sep 18, 2023
thank you for the rating and feedback! glad to hear you enjoyed your stay.

10/10 Excellent

wayne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than expected for the price. Close to the airport.
Stayed 1 night in Sep 2023
Response from staff on Sep 15, 2023
thank you for staying with us and providing your feedback!

8/10 Good

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from staff on Sep 12, 2023
thank you for rating your recent stay with us, if you have any suggestions on how we can improve our product and services we would love to hear from you.

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the price for the location and amenities
Stayed 2 nights in Sep 2023
Response from STAFF on Sep 11, 2023
thank you sean for the rating and feedback regarding your recent stay with us.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a relative
Stayed 1 night in Sep 2023
Response from STAFF on Sep 11, 2023
thank you faye for the 5 star rating!

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean with restaurants nearby
Stayed 1 night in Sep 2023
Response from Best Western Plus Dakota Ridge on Sep 5, 2023
Thank you for your review of our property! We are happy to see that you enjoyed your stay!

4/10 Poor

Kim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was hot when we arrived, fridge was warm! Room had candy wrappers on the floor No vending machine or snack bar. Room smaller than usual.
Stayed 1 night in Sep 2023
Response from Best Western Plus Dakota Ridge on Sep 5, 2023
Thank you for your honest review of our property. We do apologize that your stay wasn't satisfactory. We will do our best to do better in the future!

10/10 Excellent

Yani

Stayed 2 nights in Aug 2023
Response from Best Western Plus Dakota Ridge on Sep 5, 2023
Thank you for your review of our property! We are happy to see that you enjoyed your stay!

8/10 Good

Chunsheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good.
Stayed 1 night in Aug 2023
Response from staff on Aug 30, 2023
thank you for the rating regarding your recent stay! we welcome any feedback on the stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property at a reasonable price. I was very happy with my stay at this Best Western
Stayed 1 night in Aug 2023
Response from Staff on Aug 15, 2023
Thank you Mark’s for the five star rating on your recent stay with us! Glad to hear you enjoyed your stay, and hopefully will see you on your next visit.

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the ac stopped working at night, they easily moved us to another room. Everything was clean and nice looking.
Stayed 1 night in Aug 2023
Response from Staff on Aug 12, 2023
Thank you Sarah, I apologize for the AC but glad the staff was able to move you.

6/10 Okay

Candace

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff were accommodating.our room had an old period or pee stain on the bed and our toilet had pee stains that hadn’t been cleaned. Our air conditioner was broken, based off all of this they happily moved us rooms. Hotel is just a bit old I guess. New room was good, just a bit damp feeling my Birks felt wet every morning.
Stayed 3 nights in Aug 2023
Response from Best Western Plus Dakota Ridge on Aug 11, 2023
Thank you for your honest review of our property. We are happy that the front desk was able to accommodate you in switching rooms and do apologize about the issues with the first room.

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Staff on Aug 10, 2023
Thank you Kayla for taking the time to rate your recent stay with us. We would welcome any feedback you have, and how we can improve our products and services.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Staff on Aug 10, 2023
Thank you James for reading your recent stay with us. We hope to see you on your next visit to Eagan.

8/10 Good

richard

Liked: Cleanliness, property conditions & facilities, room comfort
convenient, safe location. good mexican food nearby.
Stayed 1 night in Jul 2023
Response from staff on Aug 6, 2023
Thank you for the rating! if you have suggestions on how to improve our product we would welcome your feedback.

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10 minutes away from St Paul Minneapolis airport. Convenient for a one-night stay. Wonderful breakfast and the staff was very friendly.
Stayed 1 night in Jul 2023
Response from Staff on Jul 30, 2023
The staff work hard to earn your trust, thanks you for staying with us!

8/10 Good

Kirstin, Westlock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, beds were comfortable and lobby was inviting.
Stayed 1 night in Jul 2023
Response from staff on Jul 26, 2023
Thank you for the rating, we hope to will visit again!

8/10 Good

Jaydee

Traveled with family
Liked: Staff & service
It was good stay
It was a good stay. Breakfast can be improved. We had sausage for 5 days. Our room can be updated too. I love the coffee machine. Best coffee I have ever had. Pancake was good too. Nice area too. Close to all and quiet area.
Stayed 4 nights in Jul 2023
Response from Staff on Jul 22, 2023
Thank you for the rating and feedback regarding your recent stay with us!