Indoor pool, sun loungers

Reviews of Baymont by Wyndham Brooklyn Center

2.5 out of 5
Baymont by Wyndham Brooklyn Center
2050 Freeway Blvd, Brooklyn Center, MN

Reviews

6.2
Rating 10 - Excellent. 217 out of 1017 reviews" "
Rating 8 - Good. 248 out of 1017 reviews" "
Rating 6 - Okay. 167 out of 1017 reviews" "
Rating 4 - Poor. 154 out of 1017 reviews" "
Rating 2 - Terrible. 231 out of 1017 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

hannah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool is duty and no room service and all around a scam. The stole 214 dollars and i didn't feel safe.
Stayed 4 nights in Mar 2024
Response from Tyneisha on Mar 26, 2024
Hello, We appreciate your comments and would like to speak more about your experience. Please contact us back at the hotel.

2/10 Terrible

Sachin

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tyneisha on Mar 26, 2024
We apologize you experienced this at our property you can email us directly to further discuss your stay.

2/10 Terrible

Lenin & Letecia

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were dirty, they moved us to 3 different rooms and all of them were dirty. Tv and phones weren't working. Drawers were wet and chairs were worn out.
Stayed 1 night in Mar 2024
Response from Tyneisha on Mar 25, 2024
We apologize you experienced this at our property you can email us directly to further discuss your stay.

4/10 Poor

Tanya

Liked: Staff & service
Disliked: Cleanliness
Our room was so dirty I had to ask for a vacuum and clean it myself. Our toilet overflowed so we had to turn the water off. The remote control for the TV didn't work. They were completely out of towels. Breakfast was very limited to what they offered.
Stayed 1 night in Mar 2024
Response from Tyneisha on Mar 25, 2024
We apologize you experienced this at our property you can email us directly to further discuss your stay.

2/10 Terrible

Cheyenne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty. They had no hand soap or shampoo, looked like vomit on our floor, hot tub broken down, and the outside pillar is broken.
Response from Tyneisha on Mar 25, 2024
We apologize you experienced this at our property you can email us directly to further discuss your stay.

10/10 Excellent

Treyvond

Traveled with partner
Liked: Cleanliness, staff & service
My tub was moldy or something outside that it was great. Front desk was amazing and friendly 311
Stayed 1 night in Mar 2024
Response from Tyneisha on Mar 25, 2024
We apologize you experienced this at our property you can email us directly to further discuss your stay.

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The time that I was given on arrival was an average room I get that you get what you pay for. The light fixture in the bathroom was not on the ceiling it was propped up against the tub nor did the lights have any light bulbs in the ceiling.i was moved to another room and the sheets and urine stains on the but you could tell they at least tried to wash them. Unacceptable One hundred percent.
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 21, 2024
We apologize you experienced this at our property we are working on improving things,.

2/10 Terrible

Annjelika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed Friday- Sunday with our kids and this place was so dirty, reeked of smoke (supposed to be a smoke free facility), mold in the bathrooms, dirty pool water. The hot tub was broken down as well. Hot water kept kicking out after only 1 shower (we had 6 people to shower) I will never stay at this place again. I DO NOT RECOMMEND STAYING HERE!
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 21, 2024
We apologize you experienced this at our property we are working on improving things,.

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom covered in ants, tub was taped up, cigarette burn in sheets comforter had stains on it
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 21, 2024
We apologize you experienced this at our property we are working on improving things,.

4/10 Poor

Summer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda- Front Desk Associate on Mar 18, 2024
Please reach out to us with any criticisms you may have. If we do not know why your stay was not up to your standards we cannot work to change that for future guests. We are avidly working to make our property better each and every day even if the changes are small and may be unnoticeable to a one-time stay guest. Thank you!

8/10 Good

Sherry

Traveled with group
Liked: Property conditions & facilities
Im very disappointed because they haven't fixing hot tuv (SPA) for years and years.. Time for them fix it because it supposed be
Stayed 1 night in Mar 2024
Response from Tyneisha on Mar 16, 2024
We apologize you experienced this at our property. We are working on improving things at our property. If you like you can contact us directly to discuss your stay.

4/10 Poor

Steffany Ann, Minneapolis

Disliked: Cleanliness, staff & service
No help when you need it, also took a MONTH AND A HALF to get my deposit back!
Stayed 2 nights in Jan 2024
Response from Tyneisha on Mar 16, 2024
We apologize you experienced this at our property. We are working on improving things at our property. If you like you can contact us directly to discuss your stay.

2/10 Terrible

Alexxis

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Yessi on Mar 17, 2024
We are working on improving things at our property

2/10 Terrible

Cherry

Disliked: Cleanliness, property conditions & facilities
Our experience for this place was aweful, we booked for a king bed as soon we entered to the room, rooms was smell bad and dirty to the ground, look likes they don’t clean it , and we ended to get out and look for receptionist and asked to change the room because my husband cannot take it. So we moved to other room but i just noticed that the chairs was ripped and looks dirty , we are afraid to seat so we just stayed on the bed anyways the only thing we were there beacuse we want to rest from a long drive and decided to stayed. But in the morning, there was a complimentary breakfast so its not that bad and the staff was friendly and keeps trying to monitor that every is organized and clean. The swimming pool was CLOSED but anyway maybe even its Open i am not going to swim at All because its not look like inviting views…
Stayed 1 night in Feb 2024
Response from Yessi on Mar 16, 2024
We apologize you experienced this at our property. We are working on improving things at our property. If you like you can contact us directly to discuss your stay.

2/10 Terrible

Makiya

Disliked: Cleanliness, property conditions & facilities
N/a
Stayed 1 night in Mar 2024
Response from Tyneisha on Mar 16, 2024
We apologize you experienced this at our property. We are working on improving things at our property. If you like you can contact us directly to discuss your stay.

2/10 Terrible

Lionel

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very nasty
Stayed 1 night in Mar 2024
Response from Yessi on Mar 16, 2024
We apologize you experienced this at our property. We are working on improving things at our property. If you like you can contact us directly to discuss your stay.

4/10 Poor

Marcus

Traveled with family and small children, Traveled with family
Disliked: Amenities
My shower didn’t work and they had no towels that’s about it I didn’t have much time to wait for them to get to me and help or move me i was around for my brothers memorial, but my shower didn’t work and we couldn’t shower there the whole weekend and I was going to ask for a discount or a free stay or at least to be moved but I made them aware of the problem and they didn’t help me and im not sure if they tried while i left for my brothers memorial. Wish it was a better stay.
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 13, 2024
Please contact us directly to discuss your stay.

2/10 Terrible

Himal

Traveled with group
Disliked: Staff & service, property conditions & facilities
They didn't let me check in even after I had booked the hotel a month ago. When I arrived in the hotel they just said that rooms are not available, you can request for refund through Expedia. When I requested refund, they didn't respond. They just took my money and didn't give anything. Such a fraud hotel. I hate them.
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 13, 2024
Please contact us directly to discuss your stay.

2/10 Terrible

Alice

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tissue no towel couldn’t stay had to leave waste of my money will not be staying there anymore
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 13, 2024
you can please contact us directly

2/10 Terrible

aaliyah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely terrible crackheads galore nothing worked in room toilet overflowed no hot water phone didn’t have cord wifi didn’t work no towels no hand soap DK NOT BOOK HERE
Stayed 4 nights in Mar 2024
Response from Tyneisha on Mar 11, 2024
Hello We apologize you experienced this at our hotel can you email us directly so we can further discuss your stay here. Thank you.

2/10 Terrible

Sandi

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They didn't have towels the toilet over flows the floor was dirty the tv didn't work there was used needles out side and lots of drug activity like people passed out high in the parking lot, I asked for a wash cloth the two days I got there and didn't get one and I mean only one on the last day of my stay
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 11, 2024
Hello We apologize you experienced this at our hotel can you email us directly so we can further discuss your stay here. Thank you.

6/10 Okay

Melissa

Traveled with partner
Liked: Cleanliness
Staff not the most friendly. Didn't have any towels in the room key didn't work after first night.
Stayed 2 nights in Mar 2024
Response from Tyneisha on Mar 11, 2024
Hello We apologize you experienced this at our hotel can you email us directly so we can further discuss your stay here. Thank you.

2/10 Terrible

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No towels in the room and was told they were short on towels so we never received any, smoke alarm kept beeping and staff didn’t fix, front desk not friendly, won’t stay there again
Stayed 1 night in Mar 2024
Response from Tyneisha on Mar 11, 2024
Hello We apologize you experienced this at our hotel can you email us directly so we can further discuss your stay here. Thank you.

2/10 Terrible

SE

Stayed 1 night in Mar 2024

2/10 Terrible

Brent

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed in the cleanliness and safety of the room. My pregnant fiancé opened a drawer and there were 2 baggies that had white residue and another that had weed in it. Then the door to the room lock was broken. In the closet there were dirty socks. Asked for a refund but they said no and just switched us to a different room. One last thing the breakfast they served in the morning had expired milk and yogurt. We have pictures If there is any way you can give us a refund that works be great and would possibly be a step towards us using Expedia again
Stayed 1 night in Feb 2024
Response from Yessi on Mar 5, 2024
We apologize you experienced this at our property We could give you 20% off your next stay we are working on improving things at our property.

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tyneisha on Mar 5, 2024
Thank you

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Tyneisha on Mar 1, 2024
Hello Emma, Looks like you didn't get the chance to stay. We look forward to seeing you on your next booking.

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It reeked of pot, in the room and outside. There was hair everywhere in the room. The sheet was on top of the blanket. There was standing water in the tub. The carpet that was glued to the wall at the floor had come off. Pool was closed. Only one towel set in the room at check in, called for more and was told they were being washed and then he hung up on me.
Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 27, 2024
We apologize you went through this at our hotel please contact us directly to further discuss this matter.

6/10 Okay

Jennifer

Deposit amount should have been disclosed upfront before booking
Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 27, 2024
Hanson

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty, no towels available when i checked in, shoeer curtain falling down. Overall poor maintenence of rhe room
Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 27, 2024
please contact us directly

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Tynerisha on Feb 21, 2024
Thank you so much. Please come back soon we appreciate you!

2/10 Terrible

micah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gym was closed the whole stay hot tub was closed due to maintenance loud wall paper coming of the wall no room number on wall cold keycards kept turning off
Stayed 2 nights in Feb 2024
Response from Tyneisha on Feb 22, 2024
Hello we apologize you experienced this at our property please call us to further discuss your stay.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL!!! The rooms with balconies are awesome
Response from Tyneisha on Feb 22, 2024
Thank you please come back soon

4/10 Poor

Kayode

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner is dirty, bed wasn’t played properly and limited toiletrie
Stayed 2 nights in Feb 2024
Response from Tyneisha on Feb 22, 2024
hello we apologize you experienced this at our hotel wee are working on improving things at our property

2/10 Terrible

Ryan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in our room to a broken bed no towels no wash cloths..Went down to the pool with my kids and hopped on until I realized it wasn't cleaned whatsoever..paper,bandaids,and chunks of hair all in the pool...after realizing there was no towels in the pool area had to walk to the front desk soaking wet only to be told just like my room they will bring some right away..No towels my whole stay..how is this place even open!! I give it a negative 5..Thee worst service and hotel stay ever! Today at check out I also will be getting upper management or owner contact information..I'm not brushing this under the rug something has to be done..
Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 22, 2024
Hello could you contact us directly to further discuss this

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!!!
Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 22, 2024
Your awesome

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS HOTEL HAS THE BEST MINI BAR! ALL THE COMPLIMENTARY MINI BOTTLES OF BOOZE TASTE LIKE SHAMPOO THO LOW KEY….
Stayed 2 nights in Feb 2024
Response from Tyneisha on Feb 22, 2024
Thank you

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FAVORITE HOTEL IVE EVER STAYED IN!!!
Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 22, 2024
Thank you

2/10 Terrible

Adam

Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 16, 2024
Thank you for your commentary and when your ready to check out please stop by the front desk and let us know the issues. We thank you for staying and extending your stay while you were here and we look forward to seeing you soon.

8/10 Good

Mai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After I booked it and read the reviews, I was concerned for no hot water but the room in which we were in, had no problems with hot water. Bed was comfortable, did have to ask for extra towels and pillows as they were small. My toilet roll kept falling off the holder as it seemed like it was barely attached to the wall. There was a microwave and refrigerator and they worked fine. No hair dryer. The wall paper in the shower was peeling off. But other than that, for the $, it was fine. Didn’t try their breakfast so not sure. If you need a comfortable place to sleep with basic necessities like working fridge, hot water, AC/heater and microwave for a budget, then this is great! Would I go back, yes.
Stayed 5 nights in Feb 2024
Response from Tyneisha on Feb 16, 2024
Thank you very much for that we are working on improving things at our hotel. We hope to see you soon again.

2/10 Terrible

DonYale

Never checked in I was told the booking was canceled
Stayed 1 night in Feb 2024
Response from Tyneisha on Feb 13, 2024
Hello please contact the hotel directly concerning nthis matter

2/10 Terrible

Robin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ready to shut down. There were bugs in the pool and the hot tub was shut down. The only way to enter the pool area, which was very dimly lit, was when the desk clerk jammed a key card repeatedly until a light came on. No towels in the room and when we requested towels for 3 people he provided 1 towel. When pushed, he gave us a pool towel and 3 bath rugs! There was hardly any food out for breakfast. No juice, 2 danishes, 2 pieces of bread and a few apples. There was a cup of scrambled eggs, certainly not a breakfast for more than 2-3 people and I know we weren't the only ones there. The bedding had no top blanket. The remote for the TV was missing a battery and the chair by the desk no longer had a seat cover. This place isn't sanitary and with key cards not working properly for the pool or our room, it's not safe. The reviews pre 2024 when I booked the room were not bad, but since were. I tried to contact the hotel the day before we arrived and no one answered the phone or returned my voicemail. I am surprised a franchise would allow this property to remain open. Sad.
Response from Tyneisha on Feb 13, 2024
Hello please contact the hotel directly to further discuss your stay.

2/10 Terrible

Jaime

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tyneisha on Jan 31, 2024
We apologize you experienced this at our property please email us to further discuss this matter

8/10 Good

tracey

Stayed 2 nights in Jan 2024
Response from Tyneisha on Mar 21, 2024
We apologize you experienced this at our property we are working on improving things,.

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was horrible, except for the night manger.
Stayed 2 nights in Jan 2024
Response from TYNEISHA on Jan 27, 2024
Hello Eric, I apologize that your experience go well. We would like to inquire more about this if you could please contact us back at your earliest convenience. Thank you

2/10 Terrible

Chirag

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was glitchy, and upon check out staff couldn’t provide receipt. Breakfast was the worst I have ever seen.
Stayed 1 night in Jan 2024
Response from Yessi on Jan 26, 2024
Hello chirag, sorry for this bad experience. We hope to see you again soon and have a better experience with us, Thank you.

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved 3 rooms and had nothing but problems with each room and had to move rooms. One room had a broken bed and the shower wouldn’t work, one room had a window missing and no towels or anything. One room was missing the shower curtain and had no soaps or towels or anything. And aside from the night manager who was very nice and helpful the customer service and staff was the worst any of us have ever seen.
Stayed 1 night in Jan 2024
Response from Tyneisha on Jan 23, 2024
can you please email mus to further discuss this matter

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was clean and the made sure the put lots of salt down
Stayed 4 nights in Jan 2024
Response from Tyneisha on Jan 23, 2024
Thank you

6/10 Okay

January

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Tyneisha on Jan 20, 2024
thank you

4/10 Poor

Rashida

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First let me start off by saying the staff here was great and friendly. They worked above and beyond to accommodate their guests. Second, the rooms were a huge disappointment and needed much more attention. They hotel had no washcloths, thile rack to hold the towels was barely hanging on. The toilet paper holder was also broken. The office chair in my room the leather was ripped up. No comforters on the bed. The toilet was dirty when we checked in. No stopper for the tub. The microwave plate was missing. I only continued my stay because I had no other choice, but if I could have. I wouldve checked out immediately.
Stayed 2 nights in Jan 2024
Response from Tyneisha on Jan 20, 2024
We are working on improving things at our property and we appreciate you staying at our property