Ratings based on 388 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from south dakota

nice hotel close to Canterbury park

Posted Jul 5, 2017
Pros: It was quiet and handy and affordable
Cons: everything was just fine
Location: Canterbury park, valley fair and mystic lake casino are all very close to this hotel
We wanted a hotel close to the horse races andmystic lake casino and this hotel fit the plan perfectly
Comment from Hotel Management
Jul 7, 2017 by jay , Hotel Management
Thank you so much for staying with us.
2 out of 5
by A verified traveler from D

Bad to worse

Posted May 16, 2017
Hotel was being renovated and this was not disclosed to use until after check in. Air conditioner in room did not work and was very loud and old. The refrigerator inside cabinet was loud and sounded like Darth Vader breathing keeping us awake. The carpeting throughout the motel was being pulled up and created a dust for us to breath all night. We should have been advised either by Expedia or the motel upon making the reservations. Staff was rarely visible and had to use my Cel phone to call desk upon checking out because we stood there over 10 minutes waiting at the front desk to check out and their was nobody to be found. This motel is definitely rated too high at this time, maybe after it's renovated it will be better, will not stay here again. Motel also had an odd smell throughout it. The only positive point was the breakfast was decent.
Comment from Hotel Management
May 19, 2017 by hetal, Hotel Management
I am very disappointed to hear that you found our service to be below your standards. I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Thanks hetal
5 out of 5
by Tina

Posted Apr 21, 2017 on Hotels
Awesome! 5 mins from Canterbury Park! We had an issue with our heat. We called. They were there in 5 mins and took care of it right away. I also left a personal item of value in the room and discovered I had left it 5 hours after we checked out. I called and the maid had brought it to the front desk. I picked it up 2 hours later. Excellent service!!!! Clean room. Great pizza place across the street too!! :)
Comment from Hotel Management
May 19, 2017
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
5 out of 5
by Shirley

We hope to come back!

Posted Apr 21, 2017 on Hotels
We loved our stay in the hotel. There was a little problem in the morning with breakfast keeping the things filled. We hope to come back!The afternoon clerk who checked us in was really helpful.
Comment from Hotel Management
May 19, 2017
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
5 out of 5
Recommended
for Everyone
by A verified traveler

Renovated. Nice.

Posted Apr 21, 2017
Recently renovated room. Very comfortable bed. Nice TV. Nice bathroom. Free breakfast. Nice pool and hot tub. Also, free massage chairs and video games for guests. We will stay here again.
Comment from Hotel Management
Apr 23, 2017 by Hetal, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thanks Again.
4 out of 5
by A verified traveler

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 15, 2017
Thank you for taking the time to share you feedback with us. I am happy to read that you found the hotel to be comfortable and that you enjoyed your stay.
4 out of 5
by Linda R.

Comfortable place to stay.

Posted Apr 9, 2017 on Hotels
Overnight getaway. We enjoyed our stay.
Comment from Hotel Management
Apr 15, 2017
Thank you for taking the time to share you feedback with us. I am happy to read that you found the hotel to be comfortable and that you enjoyed your stay. Again Thank you Linda for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Jacuzzi

Posted Apr 8, 2017
I stayed overnight in the jacuzzi room and it was delightful. I loved having the couch and chairs for watching tv instead of sitting in bed and the jacuzzi was lovely. Clean, comfortable. I'd definitely stay here again
Comment from Hotel Management
Apr 15, 2017 by Hetal, Hotel Management
we are glad you enjoyed Jacuzzi room, Thank you for taking the time to share you feedback with us. I am happy to read that you found the hotel to be comfortable and that you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Pros: Rooms were clean and nicely furnished. Beds were very comfortable. Shower was terrific.
Cons: Kids and young adults were a little loud but that can be expected.
Checked in about 3:30. Our room was ready. Staff very friendly. Offered us coffee. We didn't have a chance to get the pool. Kids a little loud at breakfast and were using the chair massagers. Their mothers tried to quiet them down but their credit, but they were having it! Quiet and comfortable lobby the rest of the time. Would recommend this Best Western to everyone.
Comment from Hotel Management
Apr 23, 2017 by Hetal, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Thanks Again.
4 out of 5
by Tiffany

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Apr 15, 2017
Thank you for taking the time to share you feedback with us. I am happy to read that you found the hotel to be comfortable and that you enjoyed your stay. Thank you again Tiffany for 4 star.