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Don't order room service-over an hour and a half waiting for room service. Finally, we started calling and then were told it was"on its way up" several times.
Seems on Sunday some of the cleaning staff was MIA. The Sunday and Monday morning front desk person needs a class in customer service. Overall nice place. And mostly nice staff.
Went in blind, booked online, wasn't sure what to expect. Wasn't as bad as I thought it would be, but, could use some updating, and the freezer in the room was dirty, literally had dirt and hair in it, and the seal around the fridge door was packed with black mold. No breakfast in the morning. But, ...
Beds were comfy but the heater is very noisy, Every time it clicked on I woke up. Breakfast was not very good. Eggs were commercial, no taste, same for the waffles, no taste. I tried both but threw them out.
This is the second time we've stayed here mainly for it's location. The continental breakfast is good, hot tub and pool are good, and the four massage chairs are great. Only complaint is that the massage chairs are in need of some maintenance - most likely because they get heavy use.
Everyone from the 7-3 desk agent to the office manager and breakfast attendant are exceptional people. The one 3-11 women doesn’t like to be bothered or stand up for that matter.
I loved this hotel in an out.. rooms are clean always and bigger. Their breakfast buffet is perfect for business people. Its a wonderful place and would recommend to all. It has a microwave, fridge, coffee maker and large sized bathrooms,. Keep up the great service. You rock!! The only drawback is ...
Check-in smooth. Facility was just fine, good bed, nice clean, bright, breakfast area with good offerings. I was ready to be underwhelmed, but instead pleasantly surprised. Sure it's a value property, but really, it was a very good value.
Close to mall of America with nice amenities and facilities like pool and spa! Very nice hot continental breakfast! Clean spacious room! Nice place to stay!
Simple clean hotel. Staff were friendly, check in quick and painless. If you want fancy this isn't the place but if you need a place to sleep and feel safe, this works great. Queen beds were comfortable, shower warm. Price was good when delayed by an ice storm.
We last minute booked this hotel a few hours before heading to a wedding out of town. It was the only room left in the area and I was a little worried but was pleasantly surprised by how clean it was. The beds appeared new and comfy and the room was clean and quiet. I would recommend it for the price ...
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