Ratings based on 788 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Fargo, ND

Average hotel

Posted Apr 26, 2016
Very average hotel. Some of party checked in late and they gave them a room that hadn't been cleaned. Breakfast wasn't great.
Comment from Hotel Management
May 11, 2016 by Suzanna B., Hotel Management
Dear L, Thank you for taking the time to submit a review of your most recent stay with us. My sincere apologies that a member of your party was checked into an unclean room. This is not the level of service you should expect for our hotel and I can assure you that steps are being taken to ensure that this does not happen in the future. We do hope that you will allow our hotel a second chance at a better first impression. Sincerely, Suzanna B. Assistant General Manager
4 out of 5
by A verified traveler from Des Moines, Iowa

Nice Hotel

Posted Apr 20, 2016
Pros: I loved the complimentary breakfast.
Cons: Coffee. Coffee is a staple. It's great to have a nook. Improve your cups to make it easier for customers on the go.
Location: Interstate is right next to the hotel. Road noise is reflected off opposite barrier; making the noise much louder than it would have been otherwise.
It's a nice little hotel with easy access to and from the interstate. Which also means the interstate is right directly in front of the hotel and the noise is pretty loud. (I'm a light sleeper.) The pool was very nice. There is a small gym that is also pretty nice and well kept. There are three floors to this hotel and I was on the third floor. There is a nice elevator open to guests. The hotel itself is a little dated; the hotel bathrooms are a little old; but it worked just fine and like any other hotel bathroom. No real complaints. The staff was very nice when checking in. However, when checking out the gentleman at the counter wouldn't look at me and almost seemed bored going through the chant of "what to say to a customer as they checkout." It was robotic and a bit creepy. For the rate I paid, I'd say it was an alright place. Not sure if I'd stay there again or not.
Comment from Hotel Management
May 12, 2016 by Suzanna B., Hotel Management
Dear Deena, Thank you for taking the time to submit a review of your stay at our hotel. I sincerely appreciate your thorough and candid review as I can assure you, we read each every guest comment! I am glad to read that overall you enjoyed the hotel despite an odd checkout scenario and some highway noise. Your comments will be shared with the front desk to help us elevate our service. Should you decide to return to the hotel, don't hesitate to ask about rooms on the non-highway side of the hotel as it can help with noise. Sincerely, Suzanna B. Assistant General Manager
4 out of 5
by A verified traveler

Posted Apr 19, 2016
It was a quick visit, as we just stayed there to rest from a long drive. rooms were nice and clean. w also visited the pool and hot tub, and it was clean and quiet when we were there. we would stop again.
Comment from Hotel Management
May 3, 2016 by Valerie, Hotel Management
Friend, Thank you for sharing your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay even though it was a quick visit. I am thrilled to read that the pool area was relaxing after a long day traveling. We are looking forward to your next stay in the future.
Comment from Hotel Management
May 3, 2016 by Valerie, Hotel Management
Friend, Thank you for sharing your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay even though it was a quick visit. I am thrilled to read that the pool area was relaxing after a long day traveling. We are looking forward to your next stay in the future.
5 out of 5
by A verified traveler

Vacation

Posted Mar 16, 2016
Pros: staff friendly, great foof.
Cons: pool stay open later for kids
Location: target center
We love staying at the country inn suites. This is our favorite hotel. The service & rooms are excellent.
Comment from Hotel Management
Mar 17, 2016 by Suzanna B., Hotel Management
Dear Expedia Traveler, Thank you for taking the time to submit your online review and we are truly honored by the "5 out of 5" score! That you were able to enjoy the pool, the good breakfast, and had excellent service is a nice nod to our hotel team. Thank you for your comments and we hope to see you again soon!
3 out of 5
by A verified traveler from J

Not a convenient location

Posted Mar 8, 2016
Arrived and found out the pool was closed so proceeded to cancel and try for another hotel. Then all of a sudden the pool was going to be open. After a whole lot of hassle at the check in they didn't offer any comps for the inconvenience.
Comment from Hotel Management
Mar 16, 2016 by Suzanna B., Hotel Management
Dear Katie, Thank you for taking the time to submit your comments on the most recent stay at the Country Inn & Suites Brooklyn Center. My sincere apologies that the pool was closed upon your arrival. I can tell you that our entire hotel staff was eagerly awaiting the verdict on whether our technician could repair the item that was not functioning appropriately as we know this a feature to which most of our hotel guests look forward. I am glad that prior to your checking in we were able to let you know that the pool would indeed be open, although my sincere apologies for the confusion upon arrival. We appreciate the feedback and will use this to fine tune our operations should this ever occur in the future. Sincerely, Suzanna Boshart Assistant General Manager
4 out of 5
by A verified traveler

Nice Hotel close to the Highway.

Posted Mar 4, 2016
Pros: Good breakfast, spacious rooms, wireless internet.
Cons: Bathroom fixtures can use updating
Location: Close to Maple Grove mall and about20 min to downtown Minneapolis
Nice hotel, kept in a good shape. Very good hot breakfast and plenty of parking. Service is very good and staff is friendly.
Comment from Hotel Management
Mar 7, 2016 by Suzanna B., Hotel Management
Dear Expedia Traveler, Thank you for taking the time to submit an online review of your stay at the Country Inn & Suites Brooklyn Center. I am thrilled to read that your found our hotel to be a nice choice, close to the highway for easy access to Downtown and Maple Grove shopping. I know they entire hotel team appreciates the comments regarding cleanliness, tasty breakfast, and staff friendliness as they work hard to ensure our guests have a great stay. We do hope that you will stay with us again in the future and look forward to seeing you! Sincerely, Suzanna B. Assistant General Manager
3 out of 5
by A verified traveler

Noisy

Posted Feb 23, 2016
Bed was way too soft. Extremely noisy. If a room door closed it rattled the rest of the doors. Management did nothing to stop noisy guests.
Comment from Hotel Management
Feb 29, 2016 by Suzanna B., Hotel Management
Dear Expedia Traveler, Thank you for taking the time to submit an online review of your experience at our hotel and I do want to assure you that we read and take to heart all of our guest reviews. My sincere apologies for the noise concerns that you shared and I have already shared this with our management and supervisor team to ensure we are more mindful of noise when completing security walks around the hotel. A quiet and restful night's sleep is perhaps one of the most important parts of a hotel stay. I sincerely appreciate your bringing this to my attention. I hope that you will consider staying with us again in the future to prove that this is not the level of service you should expect at our hotel.
4 out of 5
by A verified traveler from Iowa

Overnight to visit family

Posted Feb 12, 2016
Pros: Close to family and lots of space.
Cons: Breakfast staff was behind in having plates and food available..
Got there and everything was ready and fine. Not many people that night so easy parking and staff availability.
Comment from Hotel Management
Feb 25, 2016 by Suzanna. B., Hotel Management
Dear Expedia Traveler, Thank you for taking the time to submit an online review of your most recent stay at the Country Inn & Suites Brooklyn Center. I am glad to read that you found our hotel to be close to your family, it had plenty of space for parking and the staff was readily available. My apologies that our breakfast staff became a bit behind on stocking the flatware so we will have to consider staffing this differently on busy days. As always, we appreciate our guest feedback and we hope that you will stay us the next time you are in the area visiting your family!
4 out of 5
by Shawn from Proctor, MN

Good, Affordable Option

Posted Feb 12, 2016 on Hotels
The staff was friendly and they provided a clean room, great service, and a good (free) breakfast, all at a great value.
Comment from Hotel Management
Feb 16, 2016 by Suzanna, Hotel Management
Dear Shawn, Thank you for taking the time to submit an online review of your most recent stay at our hotel. I am glad to read that you found the hotel to be a good and affordable option. That you found the the room to be clean, the breakfast to be good, and the staff to be friendly is a true testament to how hard our hotel team work. We do hope that we will see you the next time you are in the area. Sincerely, Suzanna Boshart Assistant General Manager
4 out of 5
by Heidi

This traveler left a rating score only Posted Feb 12, 2016 on Hotels