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Reviews of Country Inn & Suites by Radisson, Brooklyn Center, MN

3 out of 5
Country Inn & Suites by Radisson, Brooklyn Center, MN
2550 Freeway Blvd, Brooklyn Center, MN

Reviews

8.2

Very Good

Rating 10 - Excellent. 409 out of 1000 reviews" "
Rating 8 - Good. 363 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 1 night in Apr 2024

6/10 Okay

Ann

Traveled with family
Liked: Amenities, property conditions & facilities
This was not my first stay but this time my room felt rumpled, like someone had been in there on the beds (I felt slightly confused upon entering the room). There was no blow dryer and I did not receive one upon first request, only second request. The people that hung around the parking lot made me uncomfortable with loud music and the smell of marijuana.
Stayed 3 nights in Mar 2024

6/10 Okay

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The room smelled like smoke, and the hot tub was cold. The staff was very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

?

Liked: Cleanliness
Good
Stayed 1 night in Apr 2024

4/10 Poor

Montiera

Disliked: Cleanliness
.
Stayed 2 nights in Apr 2024

8/10 Good

Lacey

Stayed 3 nights in Mar 2024

6/10 Okay

Pam

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Pam, Thank you for taking the time to rate your experience with our hotel. I hope you enjoyed your stay, overall. We appreciate your feedback and we hope we'll be able to welcome you back the next time you need a place to stay in our area.

8/10 Good

Nishita Vanita, Allison Park

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Nishita Vanita, Thank you for taking the time to rate your experience with our hotel. I hope you enjoyed your stay. We appreciate your business and hope we can welcome you back again soon.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
It's was a good experience with a lot of convenient around the the place and we loved our room
Stayed 1 night in Mar 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Shirley, Thank you for taking the time to share your impressions of our hotel with other travelers researching our area. I'm so glad you felt good about your decision to stay with us. We appreciate your positive feedback and hope we can welcome you back again soon.

4/10 Poor

Jeremy Nolan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Jeremy Nolan, I'm so sorry we didn't deliver a better experience for you during your visit to our hotel. If you'd care to share any specific reasons behind your low score, please let me know. While difficult to hear, candid feedback helps us identify where to focus our energy in our ongoing efforts to provide an exceptional experience for all of our guests. We appreciate your business and hope we'll have an opportunity to leave you with a much more favorable impression during your next visit to our area.

6/10 Okay

Harold Melvin

Stayed 1 night in Mar 2024

10/10 Excellent

Enoch

Stayed 1 night in Mar 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Enoch, Thank you for taking the time to rate your experience with our hotel. I'm so glad you felt good about your decision to stay with us. We appreciate your positive feedback and hope we can welcome you back again soon.

8/10 Good

Joel

Traveled with family
Clean room. Smoking areas and no smoking areas to close to each others. Smoke smell was bad. Breakfast is terrible
Stayed 1 night in Mar 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Joel, I'm so glad your enjoyed your experience with our hotel, overall. Thank you for mentioning your clean room :) I'm very sorry you didn't care for the complimentary breakfast and I also apologize about the smoke smell you experienced, as well. We appreciate your feedback and hope we'll have the opportunity to leave you with a much more favorable impression during your next visit to our area.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Ok. Very noisy
Stayed 1 night in Feb 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Mike, Thank you for taking the time to share your feedback regarding your stay with us. I'm very sorry you were disturbed by noise. Thank you for making us aware of the situation. We appreciate your business and we hope we'll be able to welcome you back again soon.

10/10 Excellent

brandi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it. No complaints at all
Stayed 2 nights in Feb 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Brandi, I'm so glad you felt good about your decision to stay with us. Thank you for your glowing endorsement. We appreciate your positive feedback and hope we'll be able to welcome you back again soon!

10/10 Excellent

Esheelle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, quiet and peaceful stay for a Thursday night. Hot tub jets broken but all in all we had fun.
Stayed 1 night in Feb 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Esheelle, I'm so glad you felt good about your decision to stay with us. Thank you for your nice compliments regarding our nice staff members and our quiet hotel. I apologize about any issues with the hot tub jets, and I appreciate you bringing the issue to our attention. We're grateful for your feedback and we hope we can welcome you back again soon.

10/10 Excellent

Evelyn V, Piscataway

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Evelyn, I'm so glad you felt good about your decision to stay with us. We appreciate your excellent endorsement and we hope we'll be able to welcome you back the next time your travels bring you to our area.

8/10 Good

allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Allen, Thank you for taking the time to rate your experience with our hotel. We appreciate your positive feedback and we hope we'll be able to welcome you back the next time your travels bring you to our area.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, warm atmosphere with good breakfast. Convenient freeway access to Mpls and suburbs.
Stayed 1 night in Dec 2023
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Ann, Thank you for taking the time to rate your experience with our hotel. I'm so glad you enjoyed your stay. We appreciate your business and we hope we can welcome you back again soon!

10/10 Excellent

Sando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually like everything about the hotel and will love to book it again.
Stayed 1 night in Feb 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Sando, I'm so glad you felt good about your decision to stay with us. We appreciate the endorsement you've given us and we look forward to welcoming you back the next time you visit our area.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jodie Grannes, Regional General Manager on Mar 29, 2024
Dear Joshua, Thank you for the 5 out of 5 star rating! I'm so glad you felt good about your decision to stay with us. We appreciate your positive feedback and hope we can welcome you back again soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Everything was nice and clean
Stayed 4 nights in Jan 2024

4/10 Poor

jeremiah

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very isolated. Staff gave us king upgrade. Freezing cold, threadbare furniture and below satisfactory condition. Had to be moved to second floor to get a room with heat. It was slightly better condition. Upgrade was a joke.
Stayed 1 night in Jan 2024

6/10 Okay

Dua

Traveled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024

4/10 Poor

angela

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not what I was hoping for
The mini fridge had food spilled and dried in it, the bathroom floor had not been swept or mopped there was pee on the floor around the toilet went to the front desk to talk to someone about it and there was a sign there saying they were helping customers and would be right back I waited over 15 minutes and got sick of waiting! Went to the pool in the morning and there were raisins peanuts and candy wrappers all over the floor around the pool and hot tub and wads of hair in the hot tub. The staff was very nice it was just a very dirty hotel
Stayed 1 night in Jan 2024

8/10 Good

Haakon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in Jan 2024

2/10 Terrible

Kodi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire family came down with Covid and the hotel wouldn’t allow me to cancel my rooms they charged me full price for 2 rooms even tho I attempted to cancel 48 hrs before we were even supposed to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Chantel

Stayed 2 nights in Jan 2024

2/10 Terrible

Charisma

Disliked: Cleanliness, staff & service, property conditions & facilities
I dealt with a rude staff member. My thermostat in my room didnt work properly. My bathroom was not thoroughly clean to the point where I didnt wanna shower there. I had so many small issues that I ended up checking out after spending just 1 night of the 2 that I paid for. Would not recommend staying here
Stayed 2 nights in Jan 2024

4/10 Poor

Cindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Greatly Disappointed.
The gal at the front desk was friendly. Great start. The room I was in, had a clogged toilet. I got a plunger. I started plunging and found remnants from the previous guest coming up! GROSS! Then noticed splatter on the underside of the toilet seat. CLEARLY it hadn't been cleaned. Thankfully I had a travel can of Lysol in my purse. Dusty room. Crumbs on the seat of desk chair. "Dresser" where microwave and mini fridge are hidden, the doors were full of smudges. The smell of weed was CLEARLY smelled by the first floor elevator, we were on the 3rd floor. The whole end ,where our room was, smelled AWFUL!!! It was VERY strong! The smell got into our room. We both had pounding headaches and irritated throats. Our clothes and other things also smelled like weed. We felt stuck as it was New Years Eve weekend. I always look for availability in a Country Inn and Suites, I was very disappointed in this one. I knew MN is now a recreational weed smoking state. I had assumed though, that as with cigarette smoking, it would only be allowed in certain areas. Out of sheer frustration, I was going to smoke my cigarettes in my room! We couldn't crack open a window, couldn't run the fan and the bathroom fan did nothing to eliminate the smell. I'm letting others know, if they want to stay in Brooklyn Center, avoid this hotel. I'll never return. The other 3 traveling with me agree and said they'd tell others the same.
Stayed 1 night in Dec 2023

2/10 Terrible

Cindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Pretty Disappointed
I usually, always look first for availability at a Country Inn and Suites, that's why I chose this one in Brooklyn Center. The gal that checked us in was very friendly. She was helpful when we needed a plunger for the bathroom, which wasn't our fault. After I plunged it, we saw remnants from the PREVIOUS guest. It was THEN that we noticed the underside of the seat wasn't cleaned, because there was, let me just say, brown splatter ,telling us the toilet wasn't properly cleaned. Good thing I had a travel sized Lysol in my purse. There were crumbs on the seat of the desk chair, dust found on pretty much everything. The doors of the "dresser" that hides the microwave and mini fridge, I doubt were cleaned in a VERY long time. But the very "BEST" part of our stay, was the obvious, and very STRONG smell off weed, as you got close to the elevator, our whole side of the 3rd floor, AND in our room! It was disgusting! We had bad headaches, very irritated throats. Our stuff smelled AWFUL!! Cigarette smoker's are seen as stinky & nasty, and they and their cigarettes stink up a place, therefore, no indoor smoking. BYW, as a smoker, I agree, because it does stink. But apparently that god awful skunky smell is okay, and allowed in all closed in places. We seriously would have complained and gotten our money back, had we known the area and where to go. Unfortunately for us, it was New Years Eve, so we kind of felt like we were stuck. I/we won't be staying here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Harold Melvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Semi parking
Stayed 1 night in Jan 2024

2/10 Terrible

Preston

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property smelled like pot. Police officers were called for a dispute. I moved my wife and kids into the bedroom while I slept in the front of the suite for safety purposes.
Stayed 2 nights in Dec 2023

2/10 Terrible

Megaen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both nights of our stay, we were awoken by fighting in the adjacent rooms that ended up in the hallway. The second night of our stay, the police were outside our hotel room door dealing with disturbances. Add to that the entire hotel smelled so strongly of marijuana my kids complained of headaches. We did not feel our safety or health was considered at this property.
Stayed 2 nights in Dec 2023

2/10 Terrible

Brittyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When staying over New Years Eve I believed that this hotel would be quiet and calm and a great place to stay. Unfortunately it was not. On the second night (New Year's Eve) I expected a little Boise but there was a fight in the hallway that continued for almost two hours with almost 30 people involved. The police were called everyone was yelling and screaming inside the hotel right outside the door and also outside my window. I was not able to actually get to sleep until almost 6am. I requested a late checkout due to this and was only given an hour extension and had to be checked out by 1pm so I now have to make a 6 hour drive off of about 4 hours of sleep! I was highly irritated with this situation and when checking out I was just given a manager card and told to give them my complaint. Nothing was done to compensate me for the terrible experience. I will most likely not be staying here again!
Stayed 2 nights in Dec 2023

4/10 Poor

dean, Bismarck

Traveled with family
Disliked: Staff & service
Other guess were terrible partying and staff did nothing about it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Karmen

Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice - our family came to Minneapolis under painful circumstances, but the staff was very gracious & made our time easier. Special kudos to Rhoda, who was amazing.
Stayed 7 nights in Dec 2023

8/10 Good

Greg

Stayed 1 night in Dec 2023

10/10 Excellent

Meghan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick Check in, Breakfast was easy and not a hassle. the juice machine broke and it was fixed within 5 minutes of it breaking. All of the employees were very respectful and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023

8/10 Good

Steve

Traveled with partner
Liked: Amenities, property conditions & facilities
it was nice
Stayed 5 nights in Nov 2023

8/10 Good

rodney

Liked: Staff & service, property conditions & facilities, room comfort
The bathroom floor was sticky, and under the beds DEFINITELY needs to be swept and mopped!
Stayed 4 nights in Nov 2023

8/10 Good

norman

Liked: Staff & service
Good
Stayed 2 nights in Nov 2023

6/10 Okay

JEANINE, Harwood

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was very welcoming and professional. The cleanliness of the hotel was not the greatest. Hallway and room carpets are very dirty and stained. Our first room was very smoky smelling (all the hotel is supposed to be smoke free). The front desk staff was very understanding and moved us to a different room. That room was ok. I would rate higher but the cleanliness was iffy. The carpet was very worn and dirty. I dont think it had been vacuumed for a while. Fingernail clippings on the floor by the bathroom etc. The staff recommended the restaurant the 50s Grill which is about 10 min away. The food was awesome. Would highly recommend that.

10/10 Excellent

chanda

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved everything about the place, but the carpet can use a little cleaning. Just has stain everywhere.
Stayed 1 night in Nov 2023
Response from Cheri Singleton, Manager on Nov 14, 2023
chanda,Thank you for taking the time to share specific comments about your recent visit. We are delighted that you had a great stay. We appreciate the note about the carpet and will make sure it gets some extra attention. Hope to see you again next time you are in the area!

10/10 Excellent

Ana

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cheri Singleton, Manager on Nov 14, 2023
Ana,We are please that you had a great experience at the Country Inn & Suites, Brooklyn Center, MN. Thank yoy for sharing online. We hope to see you again soon!