We had a problem, but I think Most would like it
Posted Sep 9, 2016
I really think most people would like this hotel, but I can't recommend it because of our personal experience. We needed to use the laundry machine and it appeared fine, but then wouldn't take our credit card. We talked to the folks at the front desk, who seemed really put out by us asking, and they called maintenance. It took maintenance 25 minutes to come talk to us and another 30 minutes to mess around with it and call the other maintenance person before determining that it was broken. Their solution? We should find a local coin-op laundry. At 10 p.m. Thanks, guys. Again, none of the staff could have cared less. We get that things break, but c'mon - it's not our fault for asking. This is in addition to the fact that the hotel has ONE laundry for guest use in a hotel that is enormous and seems to cater mostly to families, based on the number of kids running around. Another issue we had is that the free breakfast was so overrun by guests that the staff could not keep up - they were constantly having to haul massive crates of dishes in the middle of the crowded and narrow breakfast space. Plus it just got gross with so many people reaching for eggs, condiments, syrup and the like - it was just really, really messy. But to be fair, this was just our experience and I think most of the guests looked happy. Probably this hotel would be fine for most people. It is close to the Mall of America.
Comment from Hotel Management
Sep 12, 2016 by Online Customer Care Specialist, Hotel Management
Thank you for taking time to write your review. We sincerely apologize for the problems you encountered during your experience with us.
Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.
Thank you for taking the time to share your comments with us at it has enabled us to take corrective action and improve the guest experience.