All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room was very clean. We appreciated. That the staff was excellent and very friendly.
We liked the being close to the Mall of America and Ikea
Next time we are defiantly stay at your beautiful place.
THANKS FOR HAVING A NIGHT LIGHT IN THE ROOM.
I would recommend to anyone looking for a place to stay make this your stay-cation Kim
Kim
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on Apr 18, 2024
Thank you for taking the time to share your feedback regarding your recent stay. I am glad to see you had an enjoyable visit. I will be sharing your comments with our team. They will all be glad you had such a great visit.We look forward to hosting you again in the future!
Thank you for replying to the survey request. Your feedback is extremely important to us and helps us with continued improvement and employee engagement. Hopefully you will give us another opportunity to host you in the future.
I liked the convenient location. It was in walking distance to the Mall of America and it had 3 restaurants right on or near the property. The staff was very friendly, helpful, and accommodating!
Kassie
Stayed 4 nights in Apr 2024
Response from Mark Jury - GM on Apr 15, 2024
Thank you for responding to the survey. I am glad to see you enjoyed your visit and appreciated the conveniences of our proximity to the mall and the on-site restaurants. I'll be sure to share this with our team. They will be pleased to see your comments!
We really enjoyed our stay it was so close to The Mall of America and we even got a Shuttle alss
Thanks for taking care of us
Brittany
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on Apr 15, 2024
Thank you for your response. We are glad to hear you enjoyed your stay! Being close to the Mall of America is definitely a plus. Glad you were able to take advantage of the shuttle service.
10/10 Excellent
Ryan
Apr 13, 2024
Great, shuttle service and great breakfast
Ryan
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on Apr 15, 2024
Thank you for responding to the survey. We are glad to see you had a nice visit.We look forward to hosting you again the next time you are in the area!
6/10 Okay
Philip
Traveled with family
Apr 8, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property looked great initially lean lobby and dining area, however once on our floor it was grubby and the carpet was very stained. Our room itself was rundown and looked shabby. The bathroom had damp patches from what looked like a leaking fire nozzle. One of the Queen beds had broken springs
Philip
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on Apr 9, 2024
Thank you for taking the time to respond to the survey. Guest feedback is very important to our growth and improvement. I also appreciate the details you provided. I will share your details with the appropriate departments to have each item looked into. The leaky fire nozzle is of significant concern. As a result of the issues you encountered, I will be issuing a partial credit to your Visa Card.My sincerest apologies!
Thank you for taking the time to reply to the survey. Guest feedback is very important for our continued improvement and employee engagement.I will be sure to share your comments with the staff. They will be grateful for the kind words!
10/10 Excellent
Maddie
Traveled with family
Apr 7, 2024
Liked: Amenities
While here, our daughter got sick. My husband asked one of the employees out in the hall who happened to be with maintenance, if we could have an extra garbage sack. When he came back, he not only came back with a garbage sack, but he also brought a Gatorade and a bottle of water. We thought this was very thoughtful. We always Sunday here when in Minneapolis and will continue to do so. The staff is always very friendly, accommodating, and the facility is clean, and has a great breakfast!
Maddie
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on Apr 8, 2024
I am sorry to hear your daughter became ill while traveling. It is so hard to be away from home and not feel well. I hope she feels better quickly!Also, thank you for your comments about the hotel. I will definitely share this with the entire staff. They all love seeing that our guests have had a great visit.Sincerely,
Very convenient stay! Within walking distance to the mall. Free breakfast! Prompt airport shuttle! I will return!
Brandi
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on Apr 4, 2024
Thank you for taking the time to share your experience with us! We truly appreciate guest feedback to continued improvement and employee engagement. I will share your comments with our team. My breakfast staff and drivers will be grateful for the recognition!
Great location and breakfast, but the bananas are not ripe and they don’t clean the towels very well.
Yangjing
Stayed 3 nights in Mar 2024
Response from Mark on Apr 1, 2024
Thank you for taking the time to share your experiences with us. Guest feedback is critical to our growth improvement. I apologize for the few items that didn't meet your expectations. I will talk with the breakfast crew regarding the bananas and also work with laundry to see what might be at issue. We hope you give us another opportunity in the future to host your visit.
10/10 Excellent
Artrice
Traveled with family and small children, Traveled with family
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. Our proximity to the Mall of America is definitely a great benefit to us and our guests!We hope you stay with us again in the future!
10/10 Excellent
Arianne
Traveled with family
Mar 31, 2024
Liked: Property conditions & facilities
Tristen, the front desk man, was super friendly and so was Chandler, our shuttle bus driver. Breakfast was very impressive with fruit, a yogurt bar, cereal, eggs, Canadian bacon, biscuits and gravy, etc. Definitely a great place!
Arianne
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Apr 1, 2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! I will be sure to share your feedback with Chandler and Tristen!
This is my second time staying here in my family love it
Darnisha
Stayed 2 nights in Mar 2024
Response from Mark on Apr 1, 2024
Thank you for taking the time to reply to the survey. And thank you for staying with us a second time! We look forward to seeing you on your third visit:)
6/10 Okay
Rossy
Traveled with family and small children
Mar 31, 2024
Liked: Staff & service
Disliked: Cleanliness
Rossy
Stayed 2 nights in Mar 2024
Response from Mark on Apr 1, 2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement!
Nothing not to like. Hotel has been updated, free delicious breakfast, and right next to Mall of America. Staff were great.
Ray
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Apr 1, 2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! I'll be sure to share your comments with all the staff especially the breakfast team!
It was a nice surprise to receive cookies at check-in. And all staff were friendly & inviting.
Jenna
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on Apr 1, 2024
Thank you for taking the time to reply to the survey. I am glad to see you enjoyed your stay and especially the cookies!We hope to host you again in the future!
6/10 Okay
LaShuna
Mar 30, 2024
Walkinf distance to the mall
LaShuna
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Apr 1, 2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! Our proximity to the Mall of America is a great benefit to us and our guests.
6/10 Okay
Bobbi
Mar 29, 2024
Bobbi
Stayed 1 night in Mar 2024
Response from Mark on Apr 1, 2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement!
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement!
Thank you for submitting a review regarding your recent stay. Our staff will be excited to see that you enjoyed your visit.We look forward to hosting you again in the future.
The staff was nice and helpful. The facilities were clean and the room was also, ready a little early too. The only thing I was disappointed in was the heat in our room. It didnt work well and there was a draft coming from the bedroom windows, so had to keep the shades closed at all times. My kids and I made it work but wished we couldve been moved to a room with a working heating system.
Lydia
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Mar 28, 2024
Thank you, Lydia for the details about your recent stay. My sincere apologies for the issues with your heater. I will be calling an HVAC repair technician out right away.I hope you and your kids had a wonderful time at the Mall of America!
It’s so close to MOA, clean, quiet, need better pillows, but everything else was very nice.
Eleuteria
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on Mar 26, 2024
Thank you for taking the time to share your experience with us! We are actually looking at replacing all of our pillows in the near future! I'll be sure to share your comments with all of the staff!We hope to see you again in the future.
8/10 Good
steven
Mar 25, 2024
steven
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Apr 15, 2024
Thank you for responding to the survey. We look forward to hosting you again the next time you are in the area!
Thank you for taking the time to reply to the survey. Our proximity to the mall is a great benefit for our guests.All the best
8/10 Good
William
Mar 22, 2024
Liked: Staff & service
Lots of airplanes
William
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 22, 2024
Thank you for the response. I can totally appreciate your comment about "Lots of airplanes". If you do stay with us in the future, be sure to ask for a westward facing room. These are on the opposite side from the airplanes and the noise is dramatically lower.Wishing you all the best!
This is the second time I stayed at this hotel and this time was very disappointed in the lack of cleanliness in the room/bathroom and the unfriendly front desk people. Hot water went out the first night. The only good thing was its location to MOA.
Kelley
Stayed 2 nights in Mar 2024
Response from Mark on Mar 20, 2024
Thank you for taking the time to reply to the survey. Guest feedback is very important to our improvement and employee engagement.I sincerely apologize for the issues with cleanliness and the lack of hot water. I will work with the housekeeping manager to determine who cleaned the room and provide them with additional training. As for the lack of hot water, we had an issue with a mixing value that we had repaired yesterday. I know this won't help your recent visit, so I am going to issue you a credit of 100 for the inconvenience. I will process it today but it may take about 5-7 days to hit your credit card account.Again, my sincere apologies!
Friendly staff , clean next to mall , I always will stay there 👏
Rawand
Stayed 2 nights in Mar 2024
Response from Mark on Mar 18, 2024
Thank you for your comments! Feedback is important to our continued growth and improvement as well as employee engagement. Our staff love to read the comments shared by our guests!We hope to be able to host you again soon!
Thank you for your reply to the survey!We are very fortunate to have the proximity to the mall that we do!We look forward to hosting you in the future!
10/10 Excellent
Teresa
Mar 14, 2024
Teresa
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Apr 4, 2024
Thank you for taking the time to reply to the guest experience survey. We truly appreciate your business and hope you will stay with us in the future should your travels bring you back to the area.
10/10 Excellent
Brandi
Traveled with family and small children, Traveled with partner, Traveled with family
This was a fantastic experience for my family. We’ve stayed different places when traveling to MOA previously but we will be staying only here for now on. The walkway to the mall and restaurants attached to the hotel (one of them being 24hr service) provided convenience that is unmatched.
Brandi
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 14, 2024
Thank you so much for taking the time to reply to the survey. It critical for our continued improvement and employee engagement.I will post your review for all of the staff to see. They will be very excited to hear that you and your family had such a great experience.We hope to host you and your family again in the future!
Thank you for the rating! I am glad to see you enjoyed your visit! We do have a great location to the mall and this year with no show and warmer temps, the walk has been very easy for our guests.Hope to host your next visit.
Very lovely hotel! Friendly and accommodating staff. Short but excellent stay
Reanna
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 12, 2024
Thank you for taking the time to reply to the survey! Guest feedback is critical to our continued improvement and staff engagement. I will share your comments with everyone.Thank you!
Great service and location. Housekeeping failed to clean room the second night we stayed not sure why?
Jamie
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Mar 11, 2024
Thank you for taking the time to reply to the survey!I apologize for the lack of housekeeping service. The front desk staff should have informed you at check in that housekeeping service is done on Monday, Wednesday and Fridays and upon request. I will make sure that the front desk staff is more diligent with providing critical information to customers.Again, my sincere apologies!
My daughter and I went for a weekend of shopping. I didn't realize it was the same weekend as the women's Big 10 basketball tournament and the hotel would be full. The service was excellent and it was very quiet. Our shower did not have hot water. They were unable to fix it as we didn't report it until 9:30 pm and it was a 2 hour job to fix it and they couldn't move us to another room so they made it right by adjusting our bill. Engineering and the front desk were very apologetic. We loved the convenience of walking to the mall and not having to worry about parking. We would definitely stay there again and recommend to others.
Debra
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on Mar 11, 2024
Thank you so much for the details of your experience. I am so sorry for the lack of hot water. I will work with Maintenance to see what happened and to see if it can be permanently fixed. I am happy the staff took it upon themselves to provide you with compensation.Thank you again for your reply to the survey!
Thank you for your reply! We value guest feedback and use it to help learn and grow and engage our staff. We are fortunate to have a cleaning and maintenance staff who are very dedicated and take a lot of pride in their jobs. I will be sure to share your comment with all.
Great size pools, good breakfast and proximity to MOA
Diane
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Mar 5, 2024
Thank you for your review! Guest feedback is very important to us. We are glad you enjoyed the pool and breakfast.We hope you stay with us in the future should your travels bring you back to the area.
Thank you for your feedback and loyalty. We truly appreciate your business and look forward to hosting you again in the future!
6/10 Okay
Douglas
Traveled with family
Mar 3, 2024
The computers weren’t working well so check in was very slow.
Douglas
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 4, 2024
Thanks for the feedback! We are actually going through an upgrade in 2 weeks that will help with the speed and performance of the system.I hope the rest of your visit went well and that you had a great stay!
I am so sorry to hear you had a bad experience with my staff. I wish you could provide additional details on who it might have been or what day and time. This way I can coach and council the individual(s) because this is unacceptable.Again, my sincere apologies!
I love the front counter staff! Everyone is attentive to your needs. The pool and hot tub should be cleaned more but overall im always happy!
Nicole
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your reply, Nicole. My staff will be happy to see your comments when I post this.As for the pool, I will check with my staff to confirm how often they clean the pool and spa and make sure they increase their attention of the area
8/10 Good
Shad
Traveled with family and small children
Mar 2, 2024
Liked: Staff & service
Was pretty loud at all hours of the day/night.. .awesomeness for convenience of walk to the mall.
Shad
Stayed 1 night in Feb 2024
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your comments.I apologize for the noise. I will look into this and see why the night staff, didn't do a good job controlling noise.I'm glad you enjoyed the mall!
Thank you for your comments. Being so close to the mall and having 2 restaurants attached to our hotel are great benefits!We hope you stay with us for your next visit to the area.
6/10 Okay
Jeffery
Traveled with partner
Mar 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent staff but the room was shabby.
Jeffery
Stayed 3 nights in Feb 2024
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your response. Guest feedback is critical, and I share comments like yours with the hotel's ownership as well. We are starting the initial planning of a refresh. Timing and logistics will be next.Thank you for letting us host your visit!
Convenient location. Good breakfast. Two different glitches with room and reservation which were both hassles although the personnel were very nice about helping resolve them. Clean but very basic. Bathroom sink counter was small.
Kevin
Stayed 3 nights in Feb 2024
Response from Mark Jury - GM on Feb 29, 2024
Thank you for taking the time to respond to the survey. Guest feedback is very important to our growth and improvement. I wish I had a little more detail to bring to my teams so we could review and discuss possible ways to avoid these issues from happening in the future. I hope you give us another opportunity to host you in the future.Thank you!