Posted Apr 5, 2017
In town for an AAU basketball tournament. We stayed 7/23/16-7/25/16. When we arrived, the desk attendants were rude. Didn't even acknowledge we were standing there. After a few minutes, one of them finally spoke to us with an attitude. She had an attitude the entire time. We asked questions and she seemed irritated about that. We had the only room left in the hotel so there wasn't another room for us to move to. Our room was damp, there was a toy car under the air conditioner wall unit. Meaning, the room wasn't properly and fully cleaned. There was a HUGE, black spider outside of our window in it's web. The microwave was so old I didn't even know how to work it. Must have been literally one of the first microwaves ever made. The rug was very dirty. The blankets were badly stained. At the time, we didn't know why. Turns out the room had BED BUGS! After one night my daughter had, what I thought, were hives from head to toe after sleeping in one of the beds. We thought it was a reaction from coming into contact with other basketball players. Took her to the doctor when we returned home. Doctor assumed they were also hives from an allergic reaction. HOWEVER, we found BED BUGS in our bags that we had with us at the hotel. DISGUSTING! We had treat our entire home to ensure the bugs didn't spread, throw out everything we took to the hotel, wash and dry all clothing, etc, etc. It was a nightmare.
Comment from Hotel Management
Apr 8, 2017 by Customer Care, Hotel Management
Thank you for taking the time to write your review. It is glad to hear that you liked the location of hotel being near downtown. On the other hand, we sincerely apologize that you were not satisfied with the condition of the hotel including the room during your stay. We are sorry for the multiple concerns you've encountered at that time. This is not the kind of experience we want our valued guests to have. The Country Inn & Suites Bloomington West, MN and the Carlson Rezidor Hotel Group will work diligently to ensure any situation is fully looked into. We appreciate you bringing this matter to our attention.