Ratings based on 241 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but don't look under the bed

Posted Dec 18, 2016
Room was not dusted/vacuumed and had to clean tub myself - but when I called the front desk they were apologetic and helpful to addressing the matter with great customer service. I do like the location and staff is very polite.
Comment from Hotel Management
Dec 22, 2016 by Valerie L., Hotel Management
Dear Friend, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room for the lack of attention to the bathroom as well as dusting/vacuuming under the bed area. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. We appreciate your feedback and will continue to use it for upcoming training for the entire team. We would like to ensure your room is in tip top shape on your next trip to Minnesota. Thank You and Happy Holidays & New Year!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Friendly staff, good breakfast, comfortable beds

Posted Nov 27, 2016
We stayed at the Brooklyn Country Inn and Suites during Thanksgiving. The staff, breakfasts, and beds were great. The reception area is welcoming and cookies were always available. Other areas are getting worn out and need to be updated. The night club next was loud the first night we were there. Staff was apologetic and offered to move us to a quieter room. We were upgraded to a handicapped room when we arrived due to a temporary physical issue, and appreciated that. It did not have a walk -in shower, which was not a problem for us, but could have been for someone else. Overall, we had a good experience, and we'll stay there again.
Comment from Hotel Management
Dec 1, 2016 by Valerie L., Hotel Management
Linda, Thank you for your feedback and for taking the time to write about your recent stay. We are delighted to read that you enjoyed your visit while visiting Minneapolis and that the accommodations including breakfast, the bed comfort and the staff met your expectations. We apologize for the noise that came from the restaurant next door. We have shared your feedback with the owner. We know that there are changes taking place at the first of the year and we are excited for the customers feedback. We look forward to having you with us again when your travels brings you back to the area. Respectfully,
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn park

Posted Nov 21, 2016
My stay was wonderful. My hotel of choice. Will recommend friends and family members about my stay and how they can make stay at the hotel.
Comment from Hotel Management
Nov 24, 2016 by Valerie L., Hotel Management
Garmai, Thank you for your sweet review. We are thrilled to read that the stay was comfortable. We would love to have you and your family with us again in the future. Please do share with family and friends, we would love to have them with us as well and provide excellent accommodations and experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Great Weekend!

Posted Oct 17, 2016
Location: The location was perfect for us as we were down for Surly darkness day at the industrial park. About a 9 minutes uber ride.
The room was excellent. Housekeeping did a great job of making sure everything was stocked. Lots of towels, extra blanket and pillows which is wonderful when you have a group of 4 people. It was the only place I found with two queen size bed. All the staff were very friendly. It was nice a quiet as well so we snuck in a couple of naps. Free parking and wifi is always a bonus. The continental breakfast was amazing. There was something for everyone. The staff all work really hard. We will definitely book again next time we're down in MN.
Comment from Hotel Management
Oct 24, 2016 by Valerie L., Hotel Management
Mae, Thank you for your gracious feedback with a 5 star review and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us! I will certainly share with the staff that they did an outstanding job. I am thrilled to read that you even had the opportunity to sneak a couple of naps in a day! We look forward to your next stay when your travels brings you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Service

Posted Oct 15, 2016
Pros: Clean and great staff
Cons: Pool was cold and hot tub didn't look clean
Location: Great
Great staff, friendly and accomadating. Continental breakfast good, only the dog's next door started barking from 6am, we had a dog too, thankfully it didn't start after them. Staff were good about it. Over all good place to stay, especially when you have dog as well.
Comment from Hotel Management
Oct 21, 2016 by Valerie, Hotel Management
Chandra, Thank you for your feedback and for taking the time to write about your stay. We are thrilled to see that you enjoyed your time at the hotel but I am very sorry to read that the neighbor next to you had a dog that kept you up. I am especially delighted to read that you enjoyed the Complimentary Hot Breakfast. I have also reported to our maintenance team your concerns about the pool area. We know that this is important to the guests. I will be sure to share you positive comments with our hotel team as I know they will appreciate knowing their hard work makes a difference to our guests. On behalf of our entire staff at Country Inns & Suites we thank you for . your business. We look forward to your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to enjoy after all day driving

Posted Oct 15, 2016
Location: We drove all day from wyoming so no idea what was around.
I booked the hotel on my phone so didn't know it had a pool , exercise area along with fridge and microwave. Queen beds were very comfortable and the full breakfast was a wonderful treat
Comment from Hotel Management
Oct 21, 2016 by Valerie, Hotel Management
Dear Friend, Thank you for taking the time to share about your recent experience. We are thrilled to see that you enjoyed your time at the hotel following a long drive from Wyoming. I am especially delighted to read that you enjoyed the perks within the guest room and I do hope that you were able to enjoy the pool as well. I will be sure to share you positive comments with our hotel team as I know they will appreciate knowing their hard work makes a difference to our guests. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again soon.
2 out of 5
by A verified traveler from Chicago, IL

Not a 3 Star Hotel!

Posted Oct 14, 2016
This hotel is an old, tired building with thin walls and bare thread carpet. The staff is very nice and helpful though. I've stayed at Country Inn & Suites before and this location doesn't come close.
Comment from Hotel Management
Oct 21, 2016 by Valerie, Hotel Management
D.W., Thank you for taking the time to share your feedback on your recent stay with us. We apologize you were not satisfied with the condition of the hotel during your stay. We have been in the process of updating the last 6 months with a new roof, new siding and louvers, new exercise equipment, seal coating and striping, and we will continue to update in the coming 2 years within the guest rooms and public spaces. Your comments are valued, and your suggestions will be used to consider improvements in the future. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
3 out of 5
Recommended
for Everyone
by A verified traveler

Average

Posted Oct 9, 2016
Pros: Spacious room and bathroom and breakfast nook, close to Minneapolis
Cons: Tired look, ver strong smell in lobby area, air refreshner, old carpet, noisy at night because of highway traffic as hotel is right next to it
Location: Nothing much at all around it. We used the hotel to go into Minneapolis
Comment from Hotel Management
Oct 11, 2016 by Valerie, Hotel Management
Laura, Thank you for providing your experiences and feedback on your recent stay. I am delighted to read that you were able to enjoy the space of the guest room and also the Be Our Guest Breakfast in the morning as well. The Brooklyn Center area is working on additional businesses and restaurants but we do have a wonderful relationship with companies such as BiteSquad (delivery of restaurants from Downtown to the hotel) and even with Uber! I am sorry to read that the lobby area was rather strong in fragrance. The hotel is working with a new vendor to make the first impression of the guests a pleasant one. We will certainly pass on your comments to them. We are also scheduled to start renovations in the hotel in the coming months with the complete new look of Country Inns & Suites. We would love to have you back with us to experience the new look when your travels brings you back in Minneapolis.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay, decent price

Posted Sep 26, 2016
Price was good considering it was a suite and nice. front desk person (Pierre) was very helpful and incredibly friendly. He help make the whole stay better. Room was good, although furniture was a bit dated and not particularly comfortable. Good breakfast but dining room too small. Overall a good experience.
Comment from Hotel Management
Sep 27, 2016 by Valerie , Hotel Management
Dear Friend, Thank you for your kind feedback and for taking the time to write about your recent stay. I am especially glad to read that you found the hotel to be clean and that Pierre provided great customer care and assisted you. We value his help when we are in a pinch! We value your feedback and we take everyone's thoughts and suggestions as we plan for future projects and renovations! We just finished the exterior of the hotel and we are working on the timing for interior renovations in the coming future! We hope you will keep us in mind the next time you are visiting Minneapolis and that you will see some of the new changes!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2016
The hotel shows a little age, but so do we. It was very nice.
Comment from Hotel Management
Sep 20, 2016 by Valerie L., Hotel Management
Dear Friend, Thank you for your kind feedback and the 4 star review! I am glad to have read that your stay was very nice. As you may have noticed when you were with us, we are completing the exterior renovation in the next couple of days! We are getting excited about starting the changes on the inside as well. We would love to have you with us in the future!