Dirty and LOUD Hotel Stay
Posted Jan 30, 2017
Price was good, located in a good area, we really had high hopes for this stay. We left very dissapointed. The bathroom was disgusting, hair everywhere. We ordered an extra bath towel, the ones they brought up had long black hairs in them. Pool was gross, mold growing on the tiles in the corners. The bed was fine, nothing special about it. Someone in the hotel was smoking so you could smell it coming through the vents. Location close to the interstate meant it was extremely LOUD at night.
Comment from Hotel Management
Feb 3, 2017 by Valerie L., Hotel Management
Thank you for sharing your feedback. We appreciate your feedback. I am happy to read that you had found our hotel to be priced well and you enjoy the area. However, I apologize for the concerns that you shared. I appreciate you making me aware of the issues regarding your request for towels, the condition of the pool and especially the smell of smoke in our 100% smoke-free facility. We take these concerns very seriously and will be addressing these with the entire staff. When your travels brings you back to the area, please ask for our King Suites for they do face away from the freeway. Our entire team will receive some retraining as a result of your feedback. Thank you again for your candid comments. Your feedback is very helpful as we continually look for ways to improve the experience for our valued guests.