Studio Suite, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Reviews of Country Inn & Suites by Radisson, Eagan, MN

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 407 out of 1011 reviews" "
Rating 8 - Good. 303 out of 1011 reviews" "
Rating 6 - Okay. 157 out of 1011 reviews" "
Rating 4 - Poor. 85 out of 1011 reviews" "
Rating 2 - Terrible. 59 out of 1011 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Lynne

Traveled with partner
Liked: Cleanliness, staff & service
Good value for the money. It’s kind of in the middle of nowhere. A gas station, McDonald’s and Taco Bell are within walking distance (across the parking lot). Otherwise about a 10 minute drive to other shopping and restaurants. 15 minutes to Mall of America. Staff were great. Unfortunately they were short on facecloths for most of our stay. Breakfast was ok. Lots of poorly finished renos (patch jobs that weren’t painted over or finished to match the surrounding areas) which isn’t aesthetically pleasing but everything was functional. Average hotel, comfortable king bed, large room, decent price.
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on Mar 28, 2024
Hi Lynne,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value for the money and that you enjoyed the comfort of our king-size beds and spacious rooms. We appreciate your comments regarding our location and amenities nearby. We understand that while being in a quieter area may have its advantages, it's also important to have convenient options nearby. We will take your feedback into consideration as we strive to improve our guests' overall experience. Your concerns will be shared with our housekeeping team to ensure that we have an adequate supply of amenities available for our guests in the future. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
The airport shuttle was very helpful even at 4am!
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Morgan,Thank you for your positive feedback! We're delighted to hear that our airport shuttle service was helpful to you, even at such an early hour. Ensuring convenience and assistance for our guests, especially during early or late hours, is important to us, and we're glad that our shuttle service met your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was cold, even after having maintenance come fix the heat. My elder mother wasn’t able to safely take bath. I was double charged. Not coming back.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Gary,It deeply concerns us to hear about the issues you encountered, including the cold room, the safety concerns with the bath, and the billing error resulting in a double charge. Please rest assured that we will investigate each of the issues you've mentioned and take immediate steps to address them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for money spent
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Teresa,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be a nice place for the money spent. Providing value and ensuring our guests have a pleasant experience is important to us, and we're glad that you felt your stay met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Gorden

Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was in the toilet did not work. I checked in, checked the room over before I went out. Informed the staff at front desk. They informed me the janitor would be contacted. Later I came back same condition. I used public bathroom across the hall. Same issue next two days. I checked out early and went elsewhere. Parking lot had cars all over lot was full, vehicles parked on the grass. By condition of snow it was apparent that these vehicles had been there awhile. My last day there staff told me to park in the handicapped spot. That is would be ok. So U have stayed at Country in and sweets hundreds of time. This was definitely out of character.
Stayed 5 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Gorden,Thank you for your feedback regarding your recent stay at our hotel. It deeply concerns us to hear about the issues you experienced with the toilet in your room and the lack of resolution despite informing our staff multiple times. Please rest assured that this is not reflective of the level of service we aim to provide, and we will be investigating this matter further to ensure it is addressed promptly. We will also be reviewing our parking procedures to ensure that situations like this do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Scott

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind, rooms were clean
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Scott,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be kind and that you were satisfied with the cleanliness of your room. Providing excellent service and maintaining a clean and comfortable environment for our guests are top priorities for us, and we're pleased that we met your expectations in these areas. We'll be sure to pass along your compliments to our team members - they'll be thrilled to hear that their efforts contributed to your positive experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk people and good breakfast staff. Overall an enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Lori,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had an enjoyable stay with us. It's wonderful to know that you found our front desk staff to be very friendly and that you enjoyed the service provided by our breakfast staff. We'll be sure to pass along your compliments to our team members - they'll be delighted to hear that their efforts made a positive impact on your stay. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. Staff were all friendly and helpful. Breakfast options were the same as every other hotel you've ever stayed at. Upon checking in we discovered the room we booked, which i booked weeks prior and i called the day before and confirmed we had that room and informed the desk we would probably arrive around 7-8pm, was overbooked some how and now they didn't have. I have no idea how a hotel doesn't know how many rooms they have. But this is the world we live in. The very nice lady at the desk was apologetic and was able to get us into a room that was close to what we reserved. The mattress in our room needed to be replaced during the Obama administration. No cushion left and you could feel every single spring in that mattress. And finally the shower curtain in our room was about 6 inches too short for the shower so instead of the water draining into the shower it drained all over the floor. The heat/ ac worked well. Room was clean. Staff was friendly.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Adam,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful, and that you appreciated the cleanliness of our facilities. We have taken note of your concerns, and we will investigate these matters further to prevent similar situations from happening in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Ian

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel is a fair value and close to the airport. That’s all it has going for it. The bathroom was in bad shape, in dire need of a complete remodel. A plastic shower insert, awful water pressure, terrible caulk patching and crappy drywall patching, no towel bars. A saggy soft mattress and lots of highway noise. Breakfast is sad prison scrambled eggs on styrofoam and awful coffee. Sorry, but won't stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Ian, Thank you for sharing your feedback with us. We appreciate knowing your thoughts about the bathroom and room amenities. We strive to provide a comfortable stay for all our guests and regret if we fell short in meeting your expectations. Your observations will be shared with the management for their information.

4/10 Poor

Stacy, West Salem

Liked: Staff & service
Disliked: Cleanliness, amenities
Horrible parking situation
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Stacy, We appreciate your feedback and apologize for any inconvenience caused by the parking situation. Your comments will be shared with the team for future improvements to better serve our guests. Thank you for bringing this to our attention.

6/10 Okay

Vickie

Traveled with family and small children
Liked: Staff & service, amenities
Paid for extended parking, but there was no where to park "legally".
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Vickie,We apologize for any inconvenience you experienced with our extended parking option. We recommend contacting our management team directly for further assistance with this matter. Thank you for bringing this to our attention.

8/10 Good

Rebecca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Country Inn & Suites. We stayed the night prior to leaving for vacation. We had a great experience & the lady at the front desk was super helpful. The shuttle driver was so great & quick to pick us up! We had a suite & the pull out couch was in rough shape, could use a mattress update.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Rebecca,Thank you for choosing to stay with us before your vacation, and we're delighted to hear that you had a great experience overall. We appreciate your positive comments about our front desk staff and shuttle service. Your feedback about the pull-out couch is valuable, and we'll make sure to address this concern to ensure a more comfortable experience for our guests. We continuously strive to improve our services, and your input helps us in that process. We value your feedback and look forward to welcoming you back for another positive stay.

6/10 Okay

Sarah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I appreciated the helpful staff. However I was not impressed by the cleanliness. The room looked like it was not properly vacuumed and the shower looked like it had not had a deep clean in a while. The bathroom was also very different than shown in website photos and there was no bath tub. The mattress seemed quite old and had minimal support. The breakfast was as expected. Not the best I’ve ever had, but both warm and cold options available each day. The blinds in the room did not fully close, so there was lights from the parking lots shining in all night. There was only one elevator and was extremely slow. The pool area floor appeared clean. However the corners and window sills were very dirty and windows were covered in mildew. I understand that the high humidity of the pool room will create mildew, but it appeared as though no one had wiped away any grime or cleaned these areas in a very long time. Overall, I was quite disappointed in my stay with Country Inn. Will likely not re-book with them in the future.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 11, 2024
Hi Sarah,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
They ran out of pool towels.
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on Mar 8, 2024
Hi Melissa,Ensuring that all our amenities, including pool towels, are readily available for our guests is important to us, and we regret falling short in this aspect. Your feedback is valuable, and I will ensure that your comments are shared with our team to address the issue promptly and prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and courteous.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Rebecca,We appreciate your kind words about our friendly and courteous staff. We aim to provide exceptional service to all our guests. Thank you for sharing your experience with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hospitality and cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Paul,Thank you so much for your kind words! We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. Providing a comfortable and welcoming experience for our guests is our top priority, and it's always rewarding to receive positive feedback. We truly appreciate your support and look forward to welcoming you back on your next visit.

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was in our room, the shelf/coat rack was pulled out of the wall. Did report this to the front desk upon checkout. Breakfast was good. Room was quiet.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 29, 2024
Hi Jeanne,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast offerings and that your room provided a peaceful environment for your stay. We have taken note of your concern, and we have alerted our maintenance team to address the problem promptly to prevent any recurrence in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Berilynn

Liked: Staff & service, amenities, property conditions & facilities
It was very cold when we entered the hotel. We still had our jackets on while waiting to be checked in so it didn’t seem too uncomfortable. Everything was great as long as I didn’t leave my room. I did take part in the amenities of the pool area, it was comfortable, one of the hot tubs were out of service, but the temperature of the water in the pool and hot tub were great. I only scored it low on the fact it was so cold outside of our room and you needed to be dressed to be in a common area. It was very cold coming back from the pool area wet. I hope in the future they can keep the heat at a comfortable level for guests.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 22, 2024
Hi Berilynn,Thank you for sharing your experience with us, and we appreciate your detailed feedback. Your feedback about the cold conditions in common areas is crucial for us to address, and we will certainly look into adjusting the heating to ensure a more comfortable environment for our guests. We understand the importance of maintaining a pleasant temperature throughout the hotel, especially in shared spaces like the lobby and hallways. We value your business and hope to have the opportunity to welcome you back, providing you with more satisfying experience.

6/10 Okay

Kathryn

Traveled with group
Disliked: Cleanliness, amenities
Not the cleanest, lots of kids running around unattended. Pool area and bathrooms could be upgraded.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 22, 2024
Hi Kathryn,Thank you for taking the time to share your observations about your recent stay with us. Maintaining a clean and safe environment is of the utmost importance to us, and we will address this matter with our housekeeping and security teams to ensure a more enjoyable experience for all our guests. Additionally, your comments about the pool area and bathrooms are duly noted. We are continuously working on enhancing our facilities, and your feedback will be instrumental in guiding these improvements. Rest assured, we will evaluate the areas you mentioned to provide a more comfortable and updated experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Benned

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 17, 2024
Hi Benned,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

Samara

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Samara,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Myra

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 29, 2024
Hi Myra,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Okay

Ofir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Ofir, We apologize if your experience did not meet your expectations during your recent stay. We encourage you to reach out to our hotel directly to share any specific feedback so that we can address the issues and improve for the future. We hope to have the opportunity to welcome you back and provide you with a better experience.

8/10 Good

Katie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Katie,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

4/10 Poor

Alyssa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Alyssa,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relation Management on Dec 27, 2023
Hi Heather,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
In town for a funeral and they gave us a room that had not been cleaned yet. This also happened to my Aunt and Uncle. Hotel was decent, but very stingy. We had 2 kleenexes and used them and when we returned after our room had been cleaned, the box had been refilled with 2 more kleenexes. The hot breakfast was very good. Definitely not the Ritz but good value for $100/night
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Christopher,Thank you for your feedback regarding your recent stay at our hotel. I'm glad to hear that you found the hot breakfast to be very good and considered the hotel a decent value for the price. Your feedback regarding the limited supply of amenities is noted, and I assure you that we will address this matter with our housekeeping team to ensure a more generous provision for our guests in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Jackson

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk person was very friendly. My room had wet used towels in the bathroom and hairs on the counter
Response from Guest Relation Management on Feb 13, 2024
Hi Jackson,Thank you for your feedback regarding your recent stay at our hotel. Providing a clean and comfortable environment for our guests is a top priority, and it's disappointing to hear that we fell short in this regard. We'll address this matter with our housekeeping team immediately to ensure that thorough cleaning procedures are followed and that all areas of the room are properly maintained for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Robert

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Robert,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little close to a busy and loud road but hard to get away from that for a chain hotel.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. We understand that a peaceful environment is crucial for a comfortable stay, and we will review our room assignment procedures and explore potential solutions to minimize the impact of external noise for our guests. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to close curtains in room all the way. With the lights outside was pretty bright. Everything else was great!
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Clay,Your feedback is invaluable, and we appreciate you bringing this to our attention. Rest assured that we will address the issue promptly to ensure a more comfortable experience for our guests in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 21, 2023
Hi Kelly,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Allison

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Allison,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

2/10 Terrible

Sean & Nikki

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I payed for a junior suite and when I arrived I was told they didn’t have any and wouldn’t give me a discount or refund for a cheaper room. The first room assigned, the door didn’t lock. Even with the dead bolt engaged someone could walk in just by turning the handle. They say on the website that they have a free area shuttle within 5 miles but that’s a lie and the staff refused to assist us. On check out day, one hour before check out, the house cleaner and manager knocked once and walked right into our room within a couple seconds after knocking. They didn’t have an excuse as to why they were barging in and wouldn’t even apologize. The only two food options within walking distance are a Taco Bell and a McDonald’s and the staff had no idea what time they were open until. First trip to Minnesota and we didn’t have a good experience because of this hotel. I’ll never stay here again.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Sean & Nikki,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We understand that not having the requested room type can be disappointing. Our team is constantly working to improve our security measures, and we appreciate your feedback on the door lock issue. We apologize for any confusion regarding the shuttle service and will review our website information accordingly. We regret any disturbance caused by the housekeeping and management's visit and will address this internally. We apologize for any lack of information regarding nearby food options and will ensure our staff is better informed for future guests. We appreciate your feedback and hope you will reconsider staying with us in the future.

10/10 Excellent

Rand

Business traveler
Liked: Property conditions & facilities
Easy to get to and close to my meetings
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Rand,Thank you for choosing our hotel for your recent stay. We're delighted to hear that our convenient location met your needs for your meetings. We hope to welcome you back in the future.

2/10 Terrible

Troy

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Troy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient, close to the airport,easy parking and very comfortable for a single female traveler, wanting to feel safe.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Ann,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you found our location convenient, with easy parking. The safety and comfort of our guests, especially single female travelers, is a top priority for us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

PAMELA, SIOUX FALLS

Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Nov 1, 2023
Hi Pamela,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Good

Stanley E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near everything
Stayed 3 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Stanley E,Thank you for your positive feedback! We strive to provide a convenient location for our guests.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Jason,Thank you for your review! We're glad you enjoyed your stay with us. If there is anything we can do to make your next stay even better please let us know.

4/10 Poor

MIN HO

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Upon my arrival, the agent was not able to find my reservation. The agent took a long time (about 15minutes) to trying solve the situation. The agent told me to just cancel my reservation that I made via Orbitz in which I was not able to do so. Finally, the agent talked to the manager or the property and was able to check-in. On my third day of my stay, my room has been cleaned during the day and when I came back to my room around 4pm, the key was not working and even it was not even locked. It got me thinking what if my belongings were gone. Luckily, there was nothing missing, reported to the property and they changed my room in which was even more uncomfortable since I had to pack everything in order to be able to move to another room. After changing my room on my third day, then the noise issue happened since there was construction (paving) going on. Overall, I would definitely look for some other options instead of recommending this property.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello MIN HO,We apologize for the inconvenience you experienced during your stay. We are sorry for the delay at check-in and the issues with your room key. Rest assured, we take guest safety and security seriously. We appreciate your feedback and will work to improve our services

6/10 Okay

Whiteside

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 10, 2023
Hi Whiteside,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room
Room was very clean
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Ronald,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you found your room to be very clean. Maintaining a high standard of cleanliness is important to us, and we're pleased that we met your expectations in this regard. Thank you for choosing our hotel, and we look forward to providing you with more clean and comfortable stays in the future.

10/10 Excellent

Brenda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third time staying
The sheets were ultra soft and the bed was comfy. The place seems like it has been renovated - like new.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Brenda L,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our bed and comments about our sheets. Please do consider us again on your next visit to the area.

10/10 Excellent

Aleksey, Windham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely rennovated
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 3, 2023
Hi Aleksey,Thank you for your kind words! We're delighted to hear that you appreciated our recent renovations. Creating a comfortable and modern space for our guests is important to us, and we're pleased to know that our efforts have made a positive impact on your stay. Thank you for choosing our hotel, and we hope to have the pleasure of serving you again soon!

6/10 Okay

Thomas

Traveled with family
Location was good. Air conditioning wasnt very cool. Bathroom door stuck bad
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Thomas ,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Mona

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 19, 2023
Hi Mona,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

JoDee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People/staff were fantastic. Rooms a bit run down.
Stayed 6 nights in Sep 2023
Response from Guest Relation Management on Sep 26, 2023
Hi JoDee,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about our fantastic staff; they are dedicated to providing exceptional service to our guests. We also appreciate your feedback regarding the condition of the rooms. Your input is valuable to us, and we take it seriously. Please be assured that we are continually working on improving the overall guest experience, and we will use your comments to address the room conditions and make necessary updates. Once again, thank you for choosing our hotel, and we look forward to the possibility of welcoming you back in the near future.

6/10 Okay

Purchasing

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Room was TO HOT
The temperature in the rooms could not be regulated. This did not help while on a business trip to Minnesota. To warm in the room to get a good night's rest.
Stayed 5 nights in Sep 2023
Response from Guest Relation Management on Sep 26, 2023
Hi Purchasing,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. Your comfort is of utmost importance to us, and we understand how crucial it is to have a comfortable and well-regulated room temperature for a good night's rest. We have noted your concerns and will investigate the issue immediately to ensure that this problem does not recur for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.