Ratings based on 967 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Near everything we needed

Posted Mar 18, 2017
Room was really loud you can really hear the airport and others up and down the hallway. Parking wasn't ideal and elevators were horrible and very slow!
Comment from Hotel Management
Mar 20, 2017 by Sera A, Hotel Management
Thank you for your honest and valuable feedback. We are pleased to hear you enjoyed the convenience of our hotel location and sincerely apologize that you experienced some noise issues from your guestroom. We are happy to provide the complimentary parking for our guests and apologize that it was not of satisfaction for your stay. We hope to have the opportunity to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to Mall

Posted Mar 8, 2017
Cons: was a bit concerned there were some small children in pool area without parents.
nice clean room. close vending machine. liked that the check out time was 1200. didn't feel rushed in am. was construction in lobby when we got there. found check in pretty easy
Comment from Hotel Management
Mar 13, 2017 by Sera A, Hotel Management
Thank you for offering your feedback, we greatly appreciate it. We are pleased to hear you enjoyed your guestroom and a later checkout time than most hotels offer. We are happy your check in process was simple. We look forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to everything.

Posted Mar 6, 2017
This hotel was close to the airport and mall and provided a shuttle to both although the shuttle back from the mall was late and standing outside in February wasn't great.
Comment from Hotel Management
Mar 13, 2017 by Sera A, Hotel Management
Ryan, Thank you for your honest and valuable feedback. We are happy your enjoyed the convenience of our hotels proximity to the airport and Mall of America as well as the complimentary shuttle service. We apologize that you had to slight wait for the pick up. We hope to welcome you back again soon!
1 out of 5
by A verified traveler

Horrible food and boring staff was unpleasant

Posted Mar 1, 2017
Not worth money..food was cold and horrible. There was nothing to do or even a small shop to purchase asprin ..kids were running everywhere and pushing every button on the elevator with no supervision..left a day early
Comment from Hotel Management
Mar 3, 2017 by Sera A, Hotel Management
Thank you for offering your feedback. We deeply apologize that your dining experience did not meet your expectations. We do have market items temporarily located on the 2nd floor front desk with items such as snacks, asprin, tums, drinks etc. On your next visit enjoy our fitness center, junior Olympic sized pool or complimentary shuttle to Mall of America for activities to do!
4 out of 5
Recommended
for Everyone
by A verified traveler from Crowne Plaza Aire MSP-Mall of America

Nice view

Posted Feb 27, 2017
Had an amazing view from our room! Very friendly staff!
Comment from Hotel Management
Feb 28, 2017 by Sera A, Hotel Management
mmeyer, Thank you for you the review. We are happy to hear you enjoyed the view from your hotel as well as our friendly staff! We hope to welcome you back again soon to enjoy those features again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
We were only there for about five hours during a layover between cities. Did not care for the sheets on the bed. Other than that everything else at the hotel was nice.
Comment from Hotel Management
Feb 22, 2017 by Sera A, Hotel Management
Thank you for taking the time to offer your feedback. We apologize that our sheets were not to your liking, we are always happy to accommodate with more blankets by just notifying the front desk. We are pleased to hear you had a great stay overall and look forward to welcoming you back again when in the Minneapolis area.
2 out of 5
by A verified traveler

Posted Feb 8, 2017
Hotel was under renovations, but everything just felt low quality.
Comment from Hotel Management
Feb 8, 2017 by Sera A, Hotel Management
Anonymous, Thank you for submitting your feedback. We apologize that our hotel did not meet your expectations. With our renovations completion quickly approaching, we look forward to offering an even more welcoming and modern lobby for our guests. We hope to have the opportunity to welcome you back again soon.
3 out of 5
by A verified traveler

3 day stay

Posted Feb 5, 2017
Pros: The set up of the room and price. I had a two bed suite. The bed was comfortable, but the sheets were so crunchy they made noise when you moved..
Cons: See above
Location: Near Park N Fly, Airport, MOA
It was not convenient walking from the parking to the hotel elevators. Our alarm was set from someone before and went off at 5:00 a.m. The TV was not hooked up. The fridge was set at freezing and froze everything we had in it. No fan in the bathroom. We couldn't use our own coffee in the coffee pot, weird large pods and it was dirty. Elevators were slow even though there were 4, not sure if they were all working. I have been to a different one that I like much better.
Comment from Hotel Management
Feb 8, 2017 by Sera A, Hotel Management
Brue, Thank you for submitting your honest and valuable feedback. We are pleased to hear that you enjoyed your guestroom and the value. We apologize that your fridge was set too cold and that a guest had a alarm set before your stay we understand how being awoken at 5 AM was not pleasant! Cleanliness is of high importance to us and we apologize that the coffee pot did not meet your or own standards. We hope to have the opportunity to welcome you back as our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to Shopping and Airport!

Posted Jan 30, 2017
Undergoing construction but family friendly! Great Pool and Hot Tub for the kids.
Comment from Hotel Management
Feb 8, 2017 by Sera A, Hotel Management
Anonymous, Thank you for your review. We are happy you had a nice stay with your family and were able to enjoy a few of the many accommodations we offer our guests! We look forward to welcoming you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Under construction but comfortable

Posted Jan 30, 2017
We spent a quick Saturday evening there before catching a late morning flight. Very convenient for airport and we didn't experience any construction inconveniences.
Comment from Hotel Management
Feb 8, 2017 by Sera A, Hotel Management
Wil, Thank you for your response, we greatly appreciate it. We are pleased to hear that you experienced the convenience of our complimentary airport shuttle running every half hour. We hope to welcome you back again before your next flight!