Ratings based on 1,652 Verified Reviews

4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Mar 7, 2017
All the staff members didn't care about anything but their phones. Rooms weren't very clean and unexpected charges all over.
Comment from Hotel Management
Mar 13, 2017 by aaronw, Hotel Management
In an effort to ensure that your concerns are properly handled, we would like to speak with you further, please contact the hotel General Manager. We are sorry that your experience fell below expectations and our team is committed to making it right. Have a great day, Aaron
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great rooms in the heart of Minneapolis

Posted Mar 1, 2017
Pros: The friendly staff left a great impression.
Location: Plenty of great food in the neighborhood.
The hotel was great. The staff was very friendly and helpful. The rooms were clean and modern. I would definitely stay there again.
Comment from Hotel Management
Mar 6, 2017 by aaronw, Hotel Management
The Man, Thank you for choosing the Crowne Plaza during your recent visit to Minneapolis. We appreciate the kind remarks regarding our staff. Have a great day. Aaron
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2017
great location, love the bar and staff great room for fair price
Comment from Hotel Management
Feb 1, 2017 by aaronw, Hotel Management
Valued Guest, Thank you for choosing the Crowne Plaza during your recent stay in Minneapolis. We appreciate your great comments regarding our Krona Bar staff. Have a great day, Aaron
2 out of 5
by A verified traveler

Not what i expected

Posted Jan 20, 2017
I have stayed at many hotels in downtown Minneapolis and not once had to pay for parking. Our bothroom was not clean and we had no shampoo to wash our hair. The beds were super hard and uncomfortable. I also asked for a room with a view and the only thing i saw out my window was another brick building. I more than likely will not go back here again.
Comment from Hotel Management
Feb 1, 2017 by aaronw, Hotel Management
Valued Guest, Thank your for choosing the Crowne Plaza during your recent visit to Minneapolis. We appreciate your feedback and apologize that you experienced some issues during your stay. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Will stay here again!

Posted Jan 9, 2017
Pros: Location, comfy beds, good food
Cons: Could definitely make sure the parking peel and front desk people are on the same page.
Location: The location is within walking distance of shopping, target field, night clubs, many fine dining places.
Room was great! Large, comfy, great view! Only complaint is parking. Hotel says one thing and parking attendant says another. When I brought it up with the manager he refused to make it right. But other than that, the location was perfect, food great, and staff(other than the manager) was awesome!
Comment from Hotel Management
Jan 14, 2017 by aaronw, Hotel Management
Sue, Thank you for staying with us at the Crowne Plaza Northstar during your recent visit to Minneapolis. We truly enjoyed having you as our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler from fargo, nd

Weekend Stay

Posted Jan 9, 2017
Pros: Loacation and quiet,
Location: Some shopping close by. Really good location to Target Field and Target Center.
Stayed here many times due to its location to target field and target center. Good Hotel to stay with no issues. Was very quiet and comfortable. Like that parking was free at the attached parking ramp while staying here - front desk must validate. Other times I've stayed here that had a really great breakfast buffet however, this time they did not have the buffet. When asked, was told only on busy weekends. I don't think you would be disappointed staying here.
Comment from Hotel Management
Jan 14, 2017 by aaronw, Hotel Management
Darrell, Thank you for your continued loyalty to the Crowne Plaza. We appreciate your great review and loved hearing about your wonderful experience. Have a great day, Aaron
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
Convenient downtown location. Connected to the skywalk system which was nice in December.
Comment from Hotel Management
Jan 3, 2017 by aaronw, Hotel Management
Thank you for staying with us at the Crowne Plaza during your recent visit to Minneapolis. We are glad to hear that you found the skyway system to be very convenient for you. Have a great day, Aaron
5 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Valued Guest, Thank you for your wonderful 5 star review! We enjoyed having you as our guest. Have a great day, Aaron
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for access to USBANK Stadium

Posted Dec 20, 2016
Pros: Location is good and the included breakfast was also good.
Cons: The facility is getting a bit tired and could use a facelift.
Check in and check were fine but a day later I have still not received my receipt which was to be emailed to me.
Comment from Hotel Management
Dec 21, 2016 by aaronw, Hotel Management
Valued Guest, Thank you for staying with us during your recent visit attending a Viking's game at US Bank Stadium. We appreciate your feedback and will ensure that you receive your receipt. Have a great day, Aaron
4 out of 5
by A verified traveler

Convenient, good breakfast, bit noisy

Posted Dec 19, 2016 on Hotels
There was a lot of hall noise from nearby rooms. Hotel was aware that this was a problem because they had you sign a paper at check-in basically saying keep quiet at night. Didn't really work.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Valued guest, Thank you for choosing the Crowne Plaza during your recent stay in Minneapolis. We are sorry to hear that your neighbors disturbed your stay, we are committed to providing a great experience for all of our guests. Thank you and have a great day. Aaron