Indoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews of Crowne Plaza Minneapolis West, an IHG Hotel

3.5 out of 5
Crowne Plaza Minneapolis West, an IHG Hotel
3131 Campus Drive, Plymouth, MN

Reviews

8.4

Very Good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Colleen

Average
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Martin

Business traveler
Great reception when we came in Positive accommodating and pleasent March 7 8 pm
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
dirty sheets were on our bed! it looked like they were stained with blood
Stayed 1 night in Dec 2023

8/10 Good

Ute, Colognes

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tufail

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Damon

Traveled with partner
Liked: Cleanliness, staff & service
Stayed at the crown about a dozen times and the staff has always been very hospitable and responsive. Very quiet rooms and affordable

8/10 Good

Sean

6/10 Okay

Kara

Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Natalya

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Christopher

Stayed 2 nights in Oct 2023

8/10 Good

Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Mary Jo

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Elena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique location that feels like a resort. I would definitely go back!
Stayed 3 nights in Oct 2023

8/10 Good

Rayden

Stayed 1 night in Sep 2023

8/10 Good

Kerri

Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Clean and comfortable. Very nice Hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge facility. Has everything
Stayed 1 night in Sep 2023

2/10 Terrible

Cassie or Jaymey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was dirty. Dead and live bugs on bed. Blood stains on sheets. We were on 1st floor and window would not lock. (Homeless people outside). Door to room was horrible to get inside. You needed to throw your entire body weight into door to get it to open. It was a ghetto hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Kurt

Traveled with family
Disliked: Staff & service
This might be the last time I use Hotels.com!
I was double billed for this stay! I was billed $183.69 by Hotels.com and $156.64 by the Crowne Plaza hotel. I waited in line for an hour at the front desk just to get an extra towel. The hot tub was broke. The TV volume couldn't be adjusted, with either of the remotes that were in the room, and it was stuck on a very high volume, so we couldn't watch tv.
Stayed 1 night in Sep 2023

10/10 Excellent

Corky

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Benjamin

Traveled with family and small children, Traveled with family
Average
Stayed 1 night in Sep 2023

2/10 Terrible

Ezequiel

Stayed 1 night in Sep 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very helpful, especially Kenja at check in! A sign at the end of the hall by the doors going out to the parking garage would have been nice. I made it to the doors but wasn't away I had to go outside to get to the garage.
Stayed 1 night in Aug 2023

8/10 Good

Melissa

Stayed 2 nights in Aug 2023

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very nice and clean. We thought the breakfast was great! Didn’t really do much else in the hotel.
Stayed 2 nights in Aug 2023

4/10 Poor

Antonia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the window to the room was open and would not lock. caused the ac to not work properly and although on 4th floor the proximity to trees and uneven pavement made it concerning. Also bathroom does not have a functional fan.
Stayed 1 night in Aug 2023

10/10 Excellent

Dan

Liked: Staff & service
I like this place.
Stayed 2 nights in Aug 2023

4/10 Poor

John

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Michele

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Huge difference between info given at check in desk and info at restaurant
Stayed 2 nights in Aug 2023

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities
All loved

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Seems over priced for the facility and amenities
Showing its age
Stayed 1 night in Jul 2023

10/10 Excellent

tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice, but seems outdated.
Stayed 1 night in Jul 2023

10/10 Excellent

DANIELLE

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
very accommodating and super friendly check in!
Stayed 1 night in Jul 2023

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the property building design was excellent,felt like you were in a special place ,not just another square box boring motel.the pool was the best i ever been in,I will be back
Stayed 1 night in Jul 2023

6/10 Okay

Terra

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 2 nights in May 2023

8/10 Good

Susan

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
It was almost around the corner to where I needed to be.
Stayed 1 night in Jul 2023

6/10 Okay

Alan

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Kristen on Jun 26, 2023
Thank you for staying at the Crown Plaza. We appreciate your feedback.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Everything was broken.
AC Was not working, Fridge did not work. Brought to attention of front desk. They dismissed it. on last night complained they sent engineer to room, who turned up the temp, but did not fix anything. Shower temperature would go from normal, to scalding hot, to cold, back to normal, without touching knob at all
Stayed 3 nights in Jun 2023
Response from Kristen on Jun 21, 2023
Thank you for staying at the Crown Plaza. I apologize for the issues that occurred during your stay. We appreciate the feedback, and I will be discussing this with my team. We hope to see you again in the Future.

4/10 Poor

Barnard

Traveled with family
Disliked: Staff & service, property conditions & facilities
Nothing worked, too much to list. Need to have golf cart service to get too pool. Was good 20 years ago. Very much down graded of services. Only thing that was good was breakfast and staff at breakfast. Beds vere very Bad mattress old. Go elsewhere my advice.
Stayed 4 nights in May 2023
Response from Kristen on Jun 10, 2023
Thank you for staying at the Crown Plaza. I apologize for the issues that occurred during your stay. We appreciate the feedback so we can make the changes needed to better accommodate your stay.