Suite, 1 King Bed, Kitchen | Premium bedding, desk, laptop workspace, iron/ironing board

Reviews of Doubletree by Hilton Bloomington - Minneapolis South

4 out of 5
Doubletree by Hilton Bloomington - Minneapolis South
7800 Normandale Boulevard, Bloomington, MN

Reviews

7.8

Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 135 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Brittney

Traveled with family and small children
Liked: Staff & service
Skirting on beds were dirty, towels looked dirty. Carpet is dingy and stained
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Brittney,We appreciate your for sharing this. Maintaining a clean and comfortable environment is a top priority for us, and rest assured we take your comments seriously. We will address these issues promptly with our housekeeping team to ensure that such oversights do not occur in the future. We hope to welcome you back and provide you with the exceptional service and cleanliness you deserve.

10/10 Excellent

Scott

Hotel room was clean and staff was excellent
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Scott,Thank you so much for the perfect rating during your recent stay with us! We're delighted you enjoyed and had a wonderful experience with our staff and clean rooms. We look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Therese Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 6, 2024
Hi Therese,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Sammy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Our room was very messy. Didnt vacuum or dust the room. Stain on shower curtin. Rose petals not from us under everything. Very poor experience.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Sammy,Thank you for bringing this to our attention. We have already taken immediate steps to address the issues you've highlighted, including ensuring thorough cleaning and inspection procedures are in place to prevent such oversights in the future. Additionally, we will ensure our housekeeping team is constantly meeting our high standards of cleanliness. Your feedback is invaluable to us as it helps us to improve and provide the exceptional service that our guests deserve. We hope that you will consider giving us another opportunity to exceed your expectations on your next stay with us!

6/10 Okay

Kaylania, Longwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater in the room was making a very loud knocking noise in my room the whole night. One of the lamps didn't work. The shower I got was actually for a disabled person...and I'm not disabled. Water kept draining out of the shower since there was no guard to catch it, so I had to use a lot of towels.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 19, 2024
Hi Kaylania,It's truly disappointing to hear about the loud knocking noise from the heater, the malfunctioning lamp, and the inconvenience with the shower. Rest assured, we take your feedback seriously, and we will address these issues with our maintenance and housekeeping teams to ensure they are promptly resolved and do not occur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

blair

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Blair,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Kelly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very understaffed front desk and restaurant.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Kelly,We sincerely apologize for any inconvenience caused by the staffing levels at our front desk and restaurant during your stay. We understand the importance of efficient service and are continuously working to address any staffing challenges to ensure a smooth and enjoyable experience for all our guests. Your feedback is invaluable to us as we strive to maintain our standards of excellence. We appreciate your understanding and patience during this time.

6/10 Okay

Fred

Liked: Cleanliness, staff & service
Stay was good
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Fred,We're delighted to hear that you had a good stay with us! Our team works hard to ensure that our guests have a comfortable and enjoyable experience, so it's always rewarding to receive positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another great experience!

4/10 Poor

Candace

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Upon arrival Saturday 2/17, there was snow that melted and froze in the entry to lobby. When I walked into the building, I fell onto the concrete floor/rug. Another guest fell also. I reported the fall and the area was not immediately cleaned.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 26, 2024
Hi Candace,Our team takes incidents like this very seriously, and we appreciate you bringing it to our attention. Please rest assured that we will investigate this matter further to ensure that proper measures are in place to prevent similar incidents from occurring in the future. Your feedback is invaluable in helping us improve our services and maintain a safe environment for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

ABDIWAHAB

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Abdiwahab,We're delighted to hear that you enjoyed your stay with us! Providing a comfortable and enjoyable experience for our guests is always our top priority. We're thrilled that you found our accommodations pleasant and hope you had the chance to explore some of the amenities we offer. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit to the area.

6/10 Okay

Kirsten

Liked: Cleanliness
Disliked: Property conditions & facilities
Check is was grey room was a bit dirty
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 24, 2024
Hi Kirsten,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Maintaining cleanliness is a top priority for us, and we regret that we fell short of your expectations in this regard. Our housekeeping team has been notified to ensure thorough inspections and cleanings are conducted regularly to uphold our standards. Your comments are invaluable as they allow us to address areas needing improvement, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, the staff very kind and helpful. It's just that it is all cement and tar. Not points against the place, but outside ambience👎
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Cynthia,Thank you for taking the time to share your positive feedback! We are thrilled to hear that you found the room very nice and that our staff were kind and helpful during your stay. Providing a comfortable and welcoming experience for our guests is our top priority, and we're delighted that we could meet your expectations. We understand that the outside ambiance may not have been ideal for you, and we appreciate your understanding that this aspect is beyond our control. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Bobbi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poolside rooms 👍
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Bobbi,We're thrilled to hear that you enjoyed our poolside rooms! Providing a relaxing and enjoyable experience for our guests is our priority, and we're delighted that you found the poolside rooms to be to your liking. We look forward to welcoming you back for another wonderful stay soon!

10/10 Excellent

Ladonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay for before flying out on an early!
Second time staying here before a trip. Convenient to the airport and the shuttle service is awesome! Beautiful , clean and cozy!
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Ladonna,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you chose to stay with us for the second time and found our location convenient to the airport. It's wonderful to know that you enjoyed our shuttle service and found our accommodations beautiful, clean, and cozy. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Heather, Cass Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Location and parking for airport
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Heather,We appreciate your positive feedback regarding our hotel's convenient location and parking facilities for airport access. Our team works diligently to provide a seamless experience for our guests, and it's rewarding to hear that you found our location and parking services satisfactory. We strive to offer a comfortable and convenient stay for all our guests, and we're delighted that these aspects met your expectations. Your encouraging words motivate us to maintain our commitment to excellence in service.

10/10 Excellent

Joel

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 30, 2023
Hi Joel,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

DZUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 29, 2023
Hi Dzung,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet
The room and the bathroom were clean, towels were fluffy, the bedding was spotless and the mattress was firm. It was a very comfortable stay as the rooms and hallway spaces were silent, people were coming and going but it was very peaceful to sleep there. All of the staff I interacted with, the front desk at check in and check out, the driver for the shuttle and the waitstaff in the bar and restaurant were kind and helpful.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 29, 2023
Hello Guest,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed a comfortable and peaceful stay, and we appreciate your detailed feedback. It's fantastic to know that the cleanliness of the room and bathroom met your expectations, and you found the amenities such as fluffy towels and spotless bedding satisfactory. We are delighted that the mattress provided a comfortable night's sleep. Your compliments about our staff, including the front desk, shuttle driver, and waitstaff, are truly appreciated. Providing kind and helpful service is a top priority for us, and it's wonderful to hear that our team made a positive impact on your stay. We look forward to welcoming you back to our hotel for another enjoyable experience.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to park your car and get a good night's sleep before heading home.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 15, 2023
Hi Richard,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a great experience getting a good night's sleep before heading home. Ensuring a comfortable and secure parking experience for our guests, as well as providing a restful night's sleep, is a key focus for us. It's wonderful to know that we were able to meet your expectations in these areas. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Kenneth,Thank you so much for awarding us a 5-star rating! We are thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations. We appreciate your choice to stay with us and look forward to the opportunity to welcome you back for another outstanding experience in the future.

10/10 Excellent

Elizabeth, Winthrop Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi. We were thoroughly surprised that such a large "tower" with elegant accomdations was only $95/night. Thankful for that. Only a couple of notes but truly it was a lovely stay. 1) I think I know why, but always prefer a fan in the bathroom 2) there was no outlet on the "other" side of the bed to charge phone that reached. I had to unplug the lamp to use it with my fan otherwise, we had a very good experience and if we need to return to Bloomington where one of our family's hasn't a room, we'll be using y'all. thank you very much for a great experience.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Elizabeth,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a lovely stay at our hotel and that you found our accommodations elegant and reasonably priced. We appreciate your positive comments and also value your suggestions for improvement. Regarding the absence of a fan in the bathroom, we understand how this amenity can contribute to the overall comfort of your stay. Your feedback is noted, and we will explore options for incorporating this feature in future upgrades or renovations. We also appreciate your observation about the lack of an outlet on the "other" side of the bed. Your convenience is important to us, and we will evaluate the room layout to see if additional outlets or charging stations can be added for our guests' convenience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Elizabeth,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Tanya

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 14, 2023
Hi Tanya,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Terrible

Saivanhsa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
A lot of things in the suite were broken already which ended my stay super early.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 13, 2023
Hi Saivanhsa,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we are actively addressing the issues you've raised to prevent similar occurrences in the future. Our maintenance team is conducting a thorough inspection of the suite to identify and repair any broken items promptly. Additionally, we are reviewing our procedures to ensure that all suites are in optimal condition before guest arrivals. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 13, 2023
Hi Brock,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

Zaden

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 29, 2023
Hi Zaden,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

EMILY

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 9, 2023
Hi Emily,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

Leisl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Guest Relation Management on Oct 29, 2023
Hi Leisl,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Creona

Stayed 1 night in Aug 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Creona,Thank you so much for your kind words and for awarding us a 5-star rating! We are delighted to hear that you had a wonderful experience during your stay at our hotel. Your positive feedback and high rating mean the world to us, and they serve as a testament to our commitment to providing exceptional service and a comfortable environment for our guests. We truly appreciate your support and look forward to the opportunity of hosting you again in the future.

4/10 Poor

Hollie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not worth the cost.
Handicap room is not handicap accessible for someone with a wheelchair when trying to get in the room and into the bathroom. The door is heavy and cannot be propped open, however, moving around the room there was enough space for my wheelchair. Room was very dusty, fridge was dirty and smelled bad, the heater was very loud, and housekeeping asked us to leave the room at 9:00 am so they could clean, even though check out isn’t until 10:00am. No free breakfast but they do have a Starbucks in the lobby.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Hollie,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are committed to providing a comfortable and accessible experience for all our guests, and we will investigate the issues you mentioned about the door and bathroom to make necessary improvements. Regarding the cleanliness and maintenance concerns you raised, we will be working diligently to rectify these issues with our housekeeping and maintenance teams. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very clean and quiet, staff was freindly. a complimentary breakfast would be nice.
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Oct 12, 2023
Hi Gary,Thank you for your feedback. We're pleased to hear that you found the hotel very clean and quiet and that the staff was friendly. Providing a clean and peaceful environment is important to us, and we're glad that we met your expectations in those areas. We appreciate your suggestion for a complimentary breakfast. While not all hotels offer complimentary breakfast, it's certainly a consideration for us to enhance the overall guest experience. We look forward to serving you again and providing you with an even better experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was great!
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 12, 2023
Hi David,Thank you for your feedback. We're pleased to hear that the desk clerk was great during your stay. We value our team's commitment to providing excellent service, and it's wonderful to know that you had a positive interaction with our staff. We look forward to serving you again and providing you with another enjoyable experience.

8/10 Good

Kenneth

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 10, 2023
Hi Kenneth,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Claudia

Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 10, 2023
Hi Claudia,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Amber,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 Good

Travis

Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 29, 2023
Hi Travis,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

Tom

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Tom,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

4/10 Poor

Samuel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Oct 5, 2023
Hi Samuel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Rodney

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 hour check in because Hotels.com did not complete the registration. Other guests cloths left in room. Changed room due to bugs in the bed. Dirty, dirty, dirty. I can not expresss how filthy the room was.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hello Rodney ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, property conditions & facilities
2 hour check in due to expedia, other guest cloths in room, changed room due to bugs in the bed, very, very dirty.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hello Rodney ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 29, 2023
Hi Ron,Thank you so much for your generous 5-star rating! We truly appreciate your positive feedback and are delighted to know that you had an enjoyable stay with us. Your satisfaction is our ultimate goal, and your rating motivates us to continue providing excellent service and accommodations to all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another 5-star experience in the future.

10/10 Excellent

James

Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 27, 2023
Hi James,Thank you so much for your perfect rating! We're thrilled to hear that you had a great stay with us. We hope to welcome you back soon!

6/10 Okay

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t know there was a Somalian prime minister here to speak and it was very crowded with people trying to get in and police were blocking their entry! I had to be escorted to my floor. No one was aggressive, just a little intimidating and strange!
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 27, 2023
Hi Julie,Thank you for choosing our hotel. We hope that despite the crowd, your stay with us was still a wonderful one. Please visit us again soon!

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Keith,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from Guest Relation Management on Sep 22, 2023
Hi Elizabeth,Thank you so much for your perfect rating! We greatly appreciate your positive feedback about your recent stay with us. It's wonderful to know that you had an exceptional experience, and we are truly grateful for your support. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Sara

Liked: Staff & service
Parking lot needs to be resurfaced.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 22, 2023
Hi Sara,Thank you for your feedback regarding your recent stay at our hotel. We understand that the condition of the parking lot can impact the overall experience of our guests, and we will certainly take your observation into consideration. We will assess the parking lot's condition and plan for any necessary maintenance or resurfacing to improve its quality. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Michael

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Michael,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Nancy

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 22, 2023
Hi Nancy,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

4/10 Poor

Buffee

Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 15, 2023
Hi Buffee,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Abraham

Traveled with family
Liked: Amenities, property conditions & facilities
Location service and generous rooms
Stayed 4 nights in Sep 2023
Response from Guest Relation Management on Sep 15, 2023
Hi Abraham,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience during your stay at our hotel. Our team takes great pride in ensuring that our guests enjoy the best possible experience, and we are delighted to know that our location, service, and room accommodations met your expectations. Once again, thank you for choosing to stay with us, and we look forward to serving you again in the near future.