3/5 Okay
Eric
Traveled with family and small children
Jul 3, 2022
Liked: Cleanliness, amenities, property conditions & facilities
I was staying as the only adult with two five-year-olds, and after the kids went to bed I ordered room service. Apparently they don't bring the food to your room, you have to pick the food up yourself, but we were on the eighth floor, and the restaurant was on ground level, so it was a major trip. I did not want to leave the kids (already asleep) in the room without supervision, especially as we were on the eighth floor and (parents beware) there is nothing on the upper floors to prevent a kid from going over the three-foot barrier and falling eight floors. I explained the situation to the staff and no one seemed to care, or could be bothered to make an exception and bring our food to the room, so I ended up having to wake the kids up at 11 pm and march the whole family down in pajamas to the ground floor to pick up our food. Just one of those situations if your a traveling parent where you need a little 'assist' and the hotel staff couldn't have cared less.
Stayed 1 night in Jul 2022