Dinner served, American cuisine

Reviews of Embassy Suites by Hilton Minneapolis Airport

3.5 out of 5
Embassy Suites by Hilton Minneapolis Airport
7901 34th Ave S, Bloomington, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 870 out of 1414 reviews" "
Rating 8 - Good. 292 out of 1414 reviews" "
Rating 6 - Okay. 133 out of 1414 reviews" "
Rating 4 - Poor. 71 out of 1414 reviews" "
Rating 2 - Terrible. 48 out of 1414 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Definitely could’ve been a little bit more cleaner, but overall it was great.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to what we were in town for. Very friendly staff. Breakfast was great!
Stayed 2 nights in Apr 2024
Response from Oleg on Apr 17, 2024
Dear Kim,Thank you for your wonderful review! We're delighted to hear that our location was convenient for your needs and that our staff made a positive impression with their friendliness. It’s great to know you enjoyed the breakfast as well. We look forward to welcoming you back on your next visit to town!

10/10 Excellent

Jerome, Mesilla Park

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Shannon on Apr 17, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!

6/10 Okay

Fayth

Stayed 1 night in Apr 2024
Response from Oleg on Apr 17, 2024
Dear Fayth,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are always looking for ways to improve our service. If there are specific areas where you think we could do better, please let us know. We hope to have the opportunity to provide you with a better experience on your next visit.

8/10 Good

Shinita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. No complaints!
Stayed 2 nights in Apr 2024
Response from Oleg on Apr 15, 2024
Dear Shinita,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and convenient. We strive to provide a seamless experience for all our guests, and it's great to know we met your expectations. We look forward to welcoming you back on your next visit!

2/10 Terrible

Katie

Liked: Cleanliness
Disliked: Staff & service
Even though we had a reservation, they did not have a room for us.
Stayed 1 night in Apr 2024
Response from Oleg on Apr 15, 2024
Dear Katie,We sincerely apologize for the inconvenience you experienced due to our hotel being oversold. We understand how frustrating it must have been to arrive with a reservation and not have a room available. We are reviewing our booking procedures to prevent this type of situation from happening again. Your satisfaction is very important to us, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Oleg on Apr 15, 2024
Dear Lizbeth,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back soon!

10/10 Excellent

Allura

Excellent choicr
Stayed 1 night in Apr 2024
Response from Oleg on Apr 14, 2024
Dear Allura,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to dislike about this property. everything was great
Stayed 3 nights in Apr 2024
Response from Oleg on Apr 12, 2024
Dear Craig,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed everything about your stay with us. It's always our goal to provide a seamless and enjoyable experience for all our guests, and it's gratifying to know we've succeeded with your visit.We look forward to welcoming you back to the property in the near future. Thank you once again for choosing us for your stay and for taking the time to share your positive experience.

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, we have stayed here before and have had great experiences. Close to mall with shuttle , safe parking.
Stayed 1 night in Apr 2024
Response from Shannon on Apr 10, 2024
Hello, We appreciate your feedback. I hope you have a wonderful day. Thank you for staying with us.

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 10, 2024
Hello, We appreciate your feedback. I hope you have a wonderful day. Thank you for staying with us.

8/10 Good

AIXA

Traveled with group
Convenient location
Stayed 3 nights in Apr 2024
Response from Shannon on Apr 9, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and close to the airport on our way to Florida.
Stayed 1 night in Apr 2024
Response from Oleg on Apr 7, 2024
Dear Thomas,Thank you for your kind review! We're thrilled to hear you found our location convenient for your travels to Florida and enjoyed your stay with us. It's always our goal to provide a comfortable and accessible place for our guests, especially when the airport's proximity is an essential factor. We look forward to welcoming you back the next time your travels bring you our way. Safe travels to Florida!

10/10 Excellent

Fily Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2024
Response from Aye on Apr 6, 2024
Thank you for staying with us. We hope you enjoyed your stay and hope to welcome you back again.

10/10 Excellent

Trang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. We stayed at many Embassy. This is the first one that cooked the oatmeal properly. Kudos to the chef. Omelette chef was efficient. There were different variety of fruits on different days. Fruits were high quality. Many thumbs up for breakfast. The room looks like it has been remodeled recently. The carpet looks clean. Bathroom sink area looks new and clean. One small part we didn't like was kids running around screaming after 10 pm even though the signs stated not to. This is not the hotel's fault.
Stayed 4 nights in Mar 2024
Response from Aye on Apr 6, 2024
Thank you very much for staying with us. We hope you enjoyed your stay and hope to welcome you back again.

4/10 Poor

natalie

Stayed 1 night in Apr 2024
Response from Oleg on Apr 6, 2024
Dear Natalie,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not meet your expectations or the high standards we strive to uphold. We take your comments seriously and would welcome the opportunity to learn more about the issues you encountered during your stay. Understanding more about your experience would greatly help us in making necessary improvements. Please feel free to reach out to us directly with any further details or suggestions. We value your input and hope to have the chance to serve you better in the future.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Embassy for their suites. We are a family of 5 and it is hard to find rooms to accommodate 5 people (2 adults, 3 teens) at a decent price with ALL the great amenities!
Stayed 1 night in Apr 2024
Response from Oleg on Apr 3, 2024
Dear Christina,We're thrilled to hear that our suites have been a perfect fit for your family of five! It's always our goal to provide spacious, comfortable accommodations at a great value, especially for larger families. We're glad you enjoyed the amenities we offer. Thank you for choosing our hotel for your stay, and we look forward to welcoming you and your family back soon!

6/10 Okay

Alison

Traveled with family
Disliked: Cleanliness, staff & service, amenities
After checking in we went to our room. Upon inspection, we found a pair of dirty underwear (not ours) hanging from the shower rod. Obviously, the housekeeping staff did not do a good job cleaning. I called the front desk and the gentleman who answered the phone said he would get someone up there right away. We waited over an hour, no one showed. I called again, same guy said someone would be up shortly. A housekeeping staff member showed up but didn't know why she was there. We showed her and she took care of it and brought us more towels as the underwear had dripped on the bath towel. The male front desk worker told me to come to the front desk to see if there was anything they could do for me. I was then helped by a woman. She was on the phone and helping me at the same time. The only thing she offered was to sign me up for some program and give me points towards another stay. We don't travel often and I am not happy with the result but I did not feel like I had a choice in the matter. We paid a lot for a room that had not been cleaned properly. We also were charged for self parking when we told the front desk that we were not parking our vehicle there. I did not realize we were charged until after we got back from vacation. Extremely disappointed and will not be back.
Stayed 2 nights in Mar 2024
Response from Oleg on Apr 3, 2024
Dear Alison,I'm truly sorry to hear about the disappointing experience you had during your stay. Finding a room in such an unacceptable condition is not the standard we aim for, and I understand how uncomfortable this must have been for you and your family. The lapse in our housekeeping and follow-up services clearly contributed to a less than satisfactory experience, which is not what we want for any of our guests.Furthermore, I apologize for the misunderstanding and inconvenience regarding the parking charges. It’s important for us to ensure clear communication and accurate billing for all our guests.Your feedback is invaluable to us as it highlights areas where we need to improve. We are taking your comments seriously and will address them with our team to ensure that our cleaning protocols are enforced more rigorously and that our staff responds more promptly and effectively to our guests' needs.Thank you for bringing these issues to our attention. We are committed to improving our services and hope to restore your faith in our ability to provide a comfortable and enjoyable stay.

8/10 Good

Tyler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Oleg on Apr 3, 2024
Dear Tyler,Thank you for sharing your positive experience with us! We're thrilled to hear you enjoyed your stay. Our team is dedicated to ensuring every guest feels welcome and comfortable, and it's rewarding to know we've succeeded. We look forward to welcoming you back soon for another enjoyable visit. Your satisfaction is our top priority, and your feedback is greatly appreciated.

6/10 Okay

Madison

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Oleg on Apr 3, 2024
Dear Madison,Thank you for sharing your positive experience with us! We're thrilled to hear you enjoyed your stay. Our team is dedicated to ensuring every guest feels welcome and comfortable, and it's rewarding to know we've succeeded. We look forward to welcoming you back soon for another enjoyable visit. Your satisfaction is our top priority, and your feedback is greatly appreciated.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a really nice hotel!
Stayed 2 nights in Mar 2024
Response from Shannon on Apr 1, 2024
Hello, We appreciate your feedback. Have a wonderful night. Thank you for staying with us.

10/10 Excellent

Demetrius

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Embassy Suites was Amazing!!! My best hotel stay by far!!
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 31, 2024
Hello, We appreciate your feedback! Have a wonderful day. Thank you for staying with us.

8/10 Good

Bridget

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here after a flight, the breakfast and bedrooms that separate the sitting area are big pluses! The kids enjoyed the pool! The staff was very helpful and allowed us a late checkout.
Stayed 1 night in Mar 2024
Response from Shannon on Mar 31, 2024
Hello, We appreciate your feedback! Have a wonderful day. Thank you for staying with us.

10/10 Excellent

Jill, Garfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from shannon on Mar 31, 2024
Hello, We appreciate your feedback! Have a wonderful day. Thank you for staying with us.

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Pros: Location is close to everything and safe. Breakfast was good. Hotel is clean and updated. Cons: You need to specify that yes, you have air conditioning, but you don’t turn it on certain times through the year. It was unbearably hot in our room. 78 degrees in March. They told me to crack the sliding window open and brought up a cheap box fan. It made sleeping uncomfortable. The only hotel I’ve stayed at where you didn’t have an option to turn air on inside your room. Also my pillow was so flat it felt like the kind you used for 20 years. It actually grossed me out knowing how overused it was. The mattress awful. Springs and noisy when you move. Because we had to sleep with the window open to breathe the airplane noise was much louder than we anticipated. Front desk staff was hit or miss. One in particular who wouldn’t look up or acknowledge us several times.
Response from Tyler on Mar 31, 2024
Thank you for taking the time to share your feedback regarding your recent stay at Embassy Suites Minneapolis Airport. We appreciate your positive remarks about our convenient location, the quality of our breakfast, and the cleanliness and modernity of our hotel. However, we sincerely apologize for the discomfort you experienced due to the temperature in your room and the condition of the bedding. Please know that we do have a centralized HVAC system, but we understand that during certain times of the year, adjustments may need to be made. We will certainly review our procedures to ensure our guests are provided with adequate comfort options. Your comments about the pillow and mattress are duly noted, and we will address these issues with our housekeeping and maintenance teams. Regarding the noise disturbances and interactions with our staff, we regret any inconvenience caused and will take steps to improve in these areas. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with kids and large groups.
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 29, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!

8/10 Good

christine, La Crosse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good property for families!
Stayed 1 night in Mar 2024
Response from Shannon on Mar 29, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!

10/10 Excellent

Alise

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and spacious for my family of 6!
Stayed 2 nights in Mar 2024
Response from shannon on Mar 29, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!

10/10 Excellent

Brittany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here, breakfast was wonderful for a family. Pool was a litrle small but only one kid wanted to swim. Very nice hotel. Would stay again
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 29, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shannon on Mar 29, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!

10/10 Excellent

Guadalupe Nancy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Some staff where rude
Stayed 1 night in Mar 2024
Response from Shannon on Mar 25, 2024
Hello, Thank you for your feedback. We will address this with the staff. Have a wonderful day.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oleg on Mar 27, 2024
Dear Leonardo,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay, from our amenities to our services. Your satisfaction is our top priority, and it's rewarding to know we've made your stay memorable. We look forward to welcoming you back for another wonderful visit. Safe travels until then!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly property.
Stayed 2 nights in Mar 2024
Response from Oleg on Mar 25, 2024
Dear Bethany,Thank you for your wonderful feedback! We're thrilled you had a great stay. Looking forward to welcoming you back soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for me to catch my flight out of MSP in the morning!
Stayed 1 night in Mar 2024
Response from Oleg on Mar 24, 2024
Dear Jane,We're thrilled to hear that everything went smoothly for your early departure from MSP! Ensuring a seamless experience for our guests, especially when catching flights, is a top priority for us. We hope to welcome you back soon for another flawless stay. Safe travels!

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor de barios hoteles
Stayed 1 night in Mar 2024
Response from Shannon on Mar 25, 2024
Muchas gracias.

10/10 Excellent

Trent

Stayed 1 night in Mar 2024
Response from Oleg on Apr 13, 2024
Dear Trent,Thank you so much for your positive review! We're delighted to hear that you had a great experience at our hotel. Our team is committed to providing exceptional service and a memorable stay for every guest. We appreciate your feedback and look forward to welcoming you back in the near future. Your satisfaction is our top priority, and it's wonderful to know we've met your expectations. Thank you for choosing to stay with us!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Cleaniest
Stayed 1 night in Mar 2024
Response from Shannon on Mar 21, 2024
Hello, We appreciate your feedback. Have a wonderful day. Thank you for staying with us!

2/10 Terrible

Kaitlyn

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service
Horrible stay. Air conditioning didn’t work at all and was told it was “heat mode” so was given 2 box fans to try and cool down a 2 room hotel. When asked what our other options were we were told we could leave and “not be charged an early departure fee.” Stayed for 3 days and our room never got cleaned or vacuumed.
Stayed 3 nights in Mar 2024
Response from Oleg on Mar 20, 2024
Dear Kaitlyn,We sincerely apologize for the inconvenience you experienced during your stay due to our HVAC system being in heat mode and the lack of service in maintaining your room. Your comfort is our priority, and we clearly fell short. We're taking your feedback seriously to improve our service. We hope you will give us another chance in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is too notch
Stayed 4 nights in Mar 2024
Response from Oleg on Mar 20, 2024
Dear Michael,We're thrilled to hear you enjoyed our breakfast! It's our goal to start your day on a high note with a delicious meal. Thank you for sharing your positive experience, and we look forward to welcoming you back soon for another top-notch breakfast.

10/10 Excellent

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location for mall and to get downtown.
Stayed 2 nights in Mar 2024
Response from Oleg on Mar 18, 2024
Dear Erin,Thank you for taking the time to share your feedback with us! We're thrilled to hear that our hotel's location provided convenient access to the mall and downtown area, making your stay both enjoyable and convenient. Our team takes great pride in offering a location that serves as an easy gateway for our guests to explore the best of what the city has to offer. We hope your travels bring you back our way soon, as it would be our pleasure to welcome you again for another memorable stay. Safe travels until then!

8/10 Good

Rebecca

Stayed 2 nights in Mar 2024
Response from Aye on Apr 6, 2024
Thank you for staying with us. We hope you enjoyed your stay and hope to welcome you back again.

10/10 Excellent

Craig

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Bridgestone Arena
Stayed 1 night in Mar 2024
Response from Oleg on Mar 18, 2024
Dear Craig,Thank you for your wonderful feedback! We're thrilled you had a great stay. Looking forward to welcoming you back soon!

10/10 Excellent

Jodie

Stayed 1 night in Mar 2024
Response from Oleg on Apr 6, 2024
Dear Jodie,Thank you for sharing your positive experience with us! We're thrilled to hear you enjoyed your stay. Our team is dedicated to ensuring every guest feels welcome and comfortable, and it's rewarding to know we've succeeded. We look forward to welcoming you back soon for another enjoyable visit. Your satisfaction is our top priority, and your feedback is greatly appreciated.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 16, 2024
Hello, We appreciate your feedback. Have a wonderful night! Thank you for staying with us!

8/10 Good

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Mar 2024
Response from Oleg on Mar 16, 2024
Dear Michelle,Thank you for your feedback. We're sorry to hear that noise impacted your stay with us. We strive to ensure a peaceful environment for all our guests and regret that we fell short of this during your visit. We hope to have the chance to welcome you back for a more serene and enjoyable experience.

8/10 Good

Andrew

Traveled with family
Liked: Staff & service, property conditions & facilities
Great property. Brunch area needs attention. We got down there right at 9:30 and it was a disaster. No clean tables anywhere.
Stayed 1 night in Mar 2024
Response from Oleg on Mar 16, 2024
Thank you for sharing your feedback. We're delighted to hear you found our property great! However, we apologize for the condition of the brunch area during your visit. Ensuring our dining spaces are clean and welcoming is important to us, and we clearly missed the mark at the time you arrived. Your comments have been shared with our restaurant team to prevent such issues in the future. We hope to have the opportunity to provide you with a more seamless dining experience on your next visit.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oleg on Mar 13, 2024
Dear Tracy,Thank you for your feedback! We're delighted to hear that you had a good experience with us. It's always rewarding to know when our guests leave happy and satisfied. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oleg on Mar 13, 2024
Dear Matt,Thank you for your feedback! We're delighted to hear that you had a good experience with us. It's always rewarding to know when our guests leave happy and satisfied. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the food, the hot tub and pool and staff were very nice.
Stayed 1 night in Mar 2024
Response from Oleg on Mar 13, 2024
Dear Scott,Thank you for your feedback! We're delighted to hear that you had a good experience with us. It's always rewarding to know when our guests leave happy and satisfied. We look forward to welcoming you back for another pleasant stay in the future!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Really was a good experience
Stayed 1 night in Mar 2024
Response from Oleg on Mar 13, 2024
Dear Jorge,Thank you for your feedback! We're delighted to hear that you had a good experience with us. It's always rewarding to know when our guests leave happy and satisfied. We look forward to welcoming you back for another pleasant stay in the future!