So I arrive after a 15 hour day of driving and working to an empty lobby. I wait a min and no one is coming out. Someone I am assuming the manager comes out from the hallway and calls his employee and hands me the phone ( I guess there was a sign on the side of the counter) The employee said he was in one of the rooms watching the game an proceeded to chat about the game with his boss. No customer service experience obviously. I understand being a little laid back but come on. The room had a weird smell like burnt food but the bed seemed clean. I went to work the next day and when I arrived back late that night noticed how dirty everything in the room was. The freezer was gross the fridge wasn't much better the microwave was also dirty. I don't think they sweep either. The only thing that seemed clean in the room was the bed and bathroom. The hallway and elevators were also filthy I couldn't believe after seeing housekeeping on 2 occasions that the hotel would still be so dirty. I would have asked for a new room, but figured it wouldn't be much better with the lack luster cleaning job on the common areas. They also have no ice machine which I thought was weird. Would have been a nice room if it was clean.
Comment from Hotel Management
Nov 9, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were not properly welcomed at checked in. Also, I apologize that your room was not made to your expectation. As this hotel’s manager, I can assure you that have made the necessary changes to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.