Thank you for staying with us.

Thank you for staying with us, you may reach out to management at anytime.

We are happy you enjoyed your stay with us.

We appreciate your business and kind words

Thank you for visiting Extended Stay

Thank you for choosing Extended Stay

Dear Demarion, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Therefore, we apologize for not meeting the standard we aim to maintain. We will address the issue, which will be professionally inspected and treated as a precaution. Please know that we have given you a full refund, and feel free to reach out to us directly if you are still waiting to receive it within ten business days. We hope you will consider giving us another opportunity to make it up to you.Sincerely,Hotel Management

Thank you for choosing Extended Stay

Dear CHASONG, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Thank you for staying at Extended Stay, please come again.

We are very sorry to hear you didn't enjoy your stay with us here at Extended Stay America

Dear Sherri, We apologize for the inconvenience you experienced at Extended Stay America. We understand how important it is to have access to kitchenware when staying in a room with a kitchenette, and we're sorry that we did not have dishes available in your room. One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience. We hope to welcome you back to our hotel when you return to the area. Sincerely,Hotel Management

Dear Jonathan, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Please consider giving us a second chance. Sincerely,Hotel Management

Dear Donna, Thank you for taking the time to review your stay at Extended Stay America. We agree with you - our location close to the highway makes us an easy stop for an overnight stay. It is good to know your stay with us was comfortable and relaxing. We look forward to having you as our guest again whenever your travels bring you back to the area. Travel Safe. Sincerely,Hotel Management

Please come again.

Dear Fae, Thank you for choosing us and also for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience, and we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Jessica, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your overall stay. Our team aims to provide an exceptional experience for our guests, and we’re so happy we hit our mark with our service and clean accommodation. It is always a joy to see our guests are excited about returning; we look forward to it.Sincerely,Hotel Management

Dear Kerry, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Erika, thank you for your review. It's nice to know you had a pleasant stay. However, we are sorry the breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. Also, we regret that the room you requested was unavailable, and we are sorry for any frustration this undoubtedly caused. Thank you for your feedback. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management

We're truly sorry your stay didn't go as planned, but we unfortunately we are unable to catch all the people willing to break the rules. As with the dishes, coffee maker are available upon request.

Dear Greg, thank you for reviewing your stay. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our team here is taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope to welcome you back soon for a flawless stay. Sincerely, Hotel Management

Dear Kanfee, we are disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and want to assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management

Dear Dinush, thank you for your recent stay and for taking the time to share your comments. We certainly apologize if our website contains inaccurate information and causes confusion or inconvenience. Thank you for bringing the situation to our attention. We will research the discrepancy on the website and make the necessary changes. We would love the opportunity to welcome you back soon. Thank you! Sincerely, Hotel Management

Rachel, thank you for being your guest. We are glad you liked our friendly staff and that our location was to your satisfaction. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

this has been taken care of

Walter, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with most aspects of your stay and that you had a relaxing stay with us. We are also delighted to learn that you were satisfied with the service our associates delivered, and it will be our pleasure to share your kind compliments with our team. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management

Avery, thank you for your feedback. Please accept our apologies for not living up to your expectations and also for your disappointment with our hotel policy. Kindly know it is our rule to ask for all the guest IDs upon check-in; however, we are sorry if you were not informed earlier. We hope you will understand and consider us again the next time you are in this area. Sincerely, Hotel Management

Thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will be taking steps to improve our overall guest experience. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management

Thank you for choosing Extended Stay, however we apologize your stay was not to your liking. Please give us a call so we can work together to fix these concerns you may have.

Thank you for choosing Extended Stay, we are working to give our guest a good experience.

Thank you for your review. Please accept our apologies for not providing you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management

Sebastian, thank you for choosing Extended Stay America and for sharing the details surrounding your recent stay. We are glad you were pleased with most aspects of your stay. However, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management