Where do I start?
Posted Aug 29, 2016
Where do I start? The moment I walked into the room my shoes stuck to the floor, so the first thing I even did was to wash the hard floor surface from the Bathroom to the kitchen! I will post photos! Every piece of furniture had a smeared film on it and the mirrors were also smeared! There was a hole in the shower stall and the toilet seat was so loose that when you sat on it it you moved! The fuse box door would not close, so I had to put tape on it or I would have walked into it at night! Lamps were dirty and even had one that was missing a light bulb! The refrigerator looked like it had been in a hail storm! The room had a smell of paint and plaster and something else I couldn't identify! The optional pots, pans, coffee maker and other dishes were filthy and damaged, besides now you have to call the front desk to ask for them now, instead of having them in the room already! WiFi was almost as slow as dial-up no videos here without paying more ($3.99/day)! The staff person (only 1) that I ever saw was friendly, always had to call, because never at the desk! Not very professional! Maybe this is all because I was a Housekeeping Supervisor for a major hotel chain at one time, but I don't think anyone should PAY for such a room!!! Expedia needs to update their site with proper information! Oh I forgot about the dogs! I could not tell if my room had been occupied by a dog, but if I had allergies, I think I would have been in Trouble! (I would put more photos, can post 6)
Comment from Hotel Management
Sep 8, 2016 by Manager, Hotel Management
Thank you for your recent review of your stay. I was disappointed to hear your stay was not a positive one due to all the housekeeping issues you were subject to. Thanks to your comments, I will be having a meeting with housekeeping staff to discuss what can be done to improve room inspections. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We hope to have another chance to provide you with a better experience the next time you're in town.