Exterior

Reviews of Hampton Inn Minneapolis NW Maple Grove

2.5 out of 5
Hampton Inn Minneapolis NW Maple Grove
7745 Elm Creek Blvd N, Maple Grove, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 924 reviews" "
Rating 8 - Good. 280 out of 924 reviews" "
Rating 6 - Okay. 70 out of 924 reviews" "
Rating 4 - Poor. 30 out of 924 reviews" "
Rating 2 - Terrible. 16 out of 924 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
For a quick business stay, the ability to check in and out with my phone as my room key made the experience quick and painless.
Stayed 1 night in Apr 2024

8/10 Good

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in Mar 2024

4/10 Poor

Kathleen

Disliked: Cleanliness, amenities, property conditions & facilities
It was close to bldg
Stayed 3 nights in Feb 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, currently renovating rooms
Stayed 2 nights in Feb 2024
Response from Emily on Feb 20, 2024
Thank you for your glowing review! We're thrilled that you found our hotel to be a good value. We appreciate your understanding as we work on renovating our rooms to enhance our guests' experience. We hope to have the pleasure of hosting you again soon and showcasing our updated accommodations.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Emily on Jan 23, 2024
Hi Sandra. Thank you so much for taking the time to review your stay. We appreciate the positive rating and hope to have the pleasure of welcoming you back soon!

8/10 Good

Shauntae

Liked: Property conditions & facilities
Overall good
It was pretty good, little pool but it was clean
Stayed 1 night in Jan 2024
Response from Emily on Jan 15, 2024
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Emily on Jan 15, 2024
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Edward

Stayed 1 night in Jan 2024
Response from Emily on Jan 15, 2024
Thank you for the positive rating! We're pleased to know you had a positive experience during your stay. Please let us know if there's anything we can do to enhance your experience in the future.

4/10 Poor

Arnes

Disliked: Amenities
The hotel is extremely outdated compared to other hotels. It looked like it has not been updated for years and years. Maple grove is such a nice place and I did not think the hotel would be as bad as it was. We thought about canceling the hotel once we got there and going somewhere else.
Stayed 1 night in Dec 2023
Response from Emily on Dec 29, 2023
Thank you for taking the time to provide feedback on your recent stay. We appreciate your candid thoughts. We'd like to inform you that our property underwent renovations earlier this year to update and enhance our facilities. It's disheartening to learn that your experience did not reflect these positive changes. We apologize for any disappointment and assure you that we take your comments seriously. Your feedback helps us in our ongoing efforts to deliver a better guest experience.

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily on Dec 27, 2023
We're grateful for your positive review! It's fantastic to hear that you had a good time at our hotel.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on Dec 27, 2023
Thank you for taking the time to review your stay Katryn! We appreciate your recognition, and please don't hesitate to reach out if you need anything during your next stay!

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from Emily on Dec 27, 2023
We're happy to see your positive review! It's our goal to provide excellent service, and we're glad we met your expectations.

10/10 Excellent

Lacy

Stayed 1 night in Dec 2023
Response from Emily on Dec 27, 2023
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

William M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and breakfast had a variety of food
Stayed 1 night in Nov 2023
Response from Emily on Dec 27, 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found the room very clean and enjoyed the variety of food at breakfast. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelllent experience. Thank you!
Stayed 1 night in Nov 2023
Response from Emily on Dec 27, 2023
Thank you for your kind words! We're thrilled to hear that you had an excellent stay with us. Your satisfaction is our utmost priority, and we appreciate your feedback. If you have any suggestions or if there's anything specific that made your stay memorable, we'd love to hear more. We look forward to hosting you again in the future!

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could remember the woman the checked me in...great personality. Great place to stay...convenient to everything.
Stayed 2 nights in Nov 2023
Response from Emily on Dec 27, 2023
Thank you so much for your wonderful review! We're delighted that you had a positive experience during your stay. We're thrilled to hear that the woman who checked you in left a positive impression with her great personality. It's always our goal to provide excellent service. We're also pleased that you found our location convenient for everything. We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emily on Dec 27, 2023
We're grateful for your positive review! It's fantastic to hear that you had a good time at our hotel.

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emily on Dec 27, 2023
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

8/10 Good

Choua

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Claudia, Mound

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and the property, comfortable beds, housekeeping was on point. Great place to stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We were there for just one night but it was perfect for us. Really clean room, sparkling bathroom and quiet.
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023
Response from Emily on Dec 27, 2023
Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate more details about your concerns so that we can address them and improve our services. Please feel free to reach out to our customer service team directly to discuss your experience further.

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, property conditions & facilities
The location was well maintained and the front desk agent Kimberly was very kind and efficient on check in. The room was very comfortable and clean and met all my lodging needs. They had a great continental breakfast...Only issue I had was that the breakfast didn't have breakfast gravy but that is more of a personal preference. I have no issue with give a 5 out of 5 on all counts. Definitely met expectations.
Stayed 1 night in Oct 2023

6/10 Okay

Lindsey

Stayed 1 night in Sep 2023

10/10 Excellent

Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, clean rooms, great pool area. Definitely would stay again.

10/10 Excellent

Dawn

Stayed 1 night in Sep 2023

10/10 Excellent

Shankyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love jacuzzi tub and how quiet the property gets, be nicer with a portable fan in room.
Stayed 1 night in Sep 2023

8/10 Good

agnes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

2/10 Terrible

Brooke

Stayed 1 night in Aug 2023

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was quick and easy, the room was clean, and the location was perfect for shopping.
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hitel
It’s a beautiful, well kept property. There were not enough towels for two people with a two day stay.
Stayed 2 nights in Aug 2023

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Terry

Stayed 1 night in Jul 2023

8/10 Good

Alan

Stayed 1 night in Jul 2023

8/10 Good

KIM

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The luggage carts were a nightmare. They are new and the design us definitely not better. Near impossible to steer. I opted to make 3 trips as the carts were so bad. The choice of restaurants near the hotel are wonderful. I wish there had been a small outdoor patio area to sit. I was there 3 nights with my mother and we didn’t really have a place at the hotel to sit other than our room or the indoor pool area. Also the dining area has 2 steps so if you are traveling with a person where steps are a challenge keep that in mind.
Stayed 3 nights in Jul 2023

10/10 Excellent

MIndy

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Jul 2023

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Lindsey

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Tara

Stayed 2 nights in Jun 2023

2/10 Terrible

Lucy

Stayed 1 night in Jun 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
A van load of young girls stayed on my last night there and laughed and giggled until just after 11:30. It was very frustrating

10/10 Excellent

Theresa

Stayed 3 nights in Jun 2023

8/10 Good

Elizabeth

Stayed 1 night in Jun 2023

4/10 Poor

Lisa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were really comfortable. Sound proofing wasn’t great, we could hear the people in the room above us walking around. Convenient location right by the interstate
Stayed 1 night in May 2023

10/10 Excellent

Michael Anthony

Stayed 1 night in May 2023

8/10 Good

Denise

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weekend we stayed was busy with hockey and basketball tournaments. It was a beautiful high energy experience very accommodating for families and pets. The area for breakfast should be expanded to seat a full house with children. The staff was fantastic and our experience was awesome.
Stayed 1 night in Apr 2023