Exterior

Reviews of Hampton Inn Suites Minneapolis St Paul Arpt-Mall of America

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 442 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANGELA, ANDOVER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel due to abilitybto take shuttle service to airport at 3:30 am. Need to be at airport by 4 and other hotel shuttles do not start until 4. Very friendly helpful front desk personnel.
Stayed 1 night in Apr 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Abdulwahhab

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in time is at 3 pm and they didn’t gave the room until 4:30 pm the room window is blocked by the entrance rain shield, the beddings are very old not comfortable at all and we were hearing the snores from the room next to us and the yelling from the hallway. It’s very disappointing that hampton inn has hotels like this one.
Stayed 1 night in Apr 2024

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk worker. Easy check-in.
Stayed 1 night in Apr 2024
Response from Anya on Apr 18, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nelissa, Winnipeg

Traveled with family
Liked: Cleanliness, staff & service
It's clean and close to Mall of America. I wish the pool is bigger and breakfast to have more options. But overall a nice place to stay. I give 4 stars.
Stayed 1 night in Mar 2024

6/10 Okay

Mauritinia

Stayed 2 nights in Mar 2024

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our overall experience with Hampton was poor to average. The hotel has signs in the room stating that they will clean your room every other day during your stay, which is fine, if they do it at all!?!? We stayed for 4 nights, not once was our room cleaned for basic necessities like garbage, towels and toilet paper. After 2 nights, I had to inquire with the front desk about where to put our filled garbage cans, request extra toilet paper and more towels on several occasions. The front desk said they would put in a request to have our room cleaned after I asked on night 3 but it never happened and when asked at the checkout how our stay made excuses of why it wasn’t done. No I wasn’t in my room when someone knocked and yes the do not disturb sign was on the inside. No real apologies and frustrated that we had to service our own room. Just insincere and inhospitable. We have stayed at many Hampton Inns, and will again mainly due to loyalty program and free breakfast, but was overall agitated that this occurred and was dismissive about it.
Stayed 4 nights in Mar 2024
Response from Anya on Apr 1, 2024
We hope this message finds you well. We recently received your review regarding your experience at our establishment, and we would like to extend our sincerest apologies for any inconvenience you may have encountered during your stay. We deeply regret that we were unable to accommodate your request to change rooms for the following day. We strive to provide excellent service to all our guests, and we understand that this situation fell short of your expectations. Rest assured, we take your feedback seriously, and we will use it as an opportunity to improve our operations and prevent similar situations from arising in the future.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

6/10 Okay

Jensen, Winnipeg

Traveled with family
Liked: Cleanliness, staff & service
Very close to shopping. Friendly staff. Bed was comfortable but pillows were too soft. Breakfast was nice good variety for the weekend we stayed. Kids enjoyed the pool but was very small, did not look big like the picture. I was disappointed that the hot tub was completely out of order ( was demolished). Gym had lots of machines that kinda worked but no free weights only 40 lbs available, not a lot of floor space, 3 different medicine balls. First night fridge seemed to be loud at night, could hear other floors flush, room was kinda cold even though we turned the heat up. Overall it was ok I would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great shuttle
Stayed 3 nights in Mar 2024
Response from Anya on Apr 2, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

6/10 Okay

Tim

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There's no hot tub. Don't believe Expedia or their descriptions posted online. It's filled in with cement. The wifi was so slow throughout the building I had to go to a coffee shop for my client meetings. Disappointed in the lack of honesty
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was outstanding and very helpful when we had a smoke detector chirping at midnight. The overall stay besides that was outstanding staff very polite and helpful
Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

4/10 Poor

Brandon

Disliked: Cleanliness, amenities
I was bitten by a bedbug in the middle of the night during my 1 night stay. I had no choice but to check out from the hotel in the middle of the night, and now Expedia and the hotel are denying my refund claim. Why should I pay for a night I did not stay in the hotel due to unsafe conditions? Bedbugs are hard to get rid of and travel easily. You' think a hotel near a major airport would be more aware of the situation this country has faced for YEARS and be more understanding.
Stayed 1 night in Mar 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracy, Tea

Liked: Property conditions & facilities
No dining options
Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

10/10 Excellent

Mandy

Stayed 1 night in Mar 2024
Response from Anya on Apr 2, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

10/10 Excellent

Colleen

Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to Mall of America.
Stayed 1 night in Feb 2024

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance of the Mall of America and MSP is close too.
Stayed 1 night in Feb 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

10/10 Excellent

Loch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

8/10 Good

JOHN, Pacific Palisades

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called as soon as I arrived and got my bags at the airport and they asked me a few questions. Gave me directions in the shuttle. There in less than 10 minutes. Was easy to book my shuttle ride back. Room was large and quiet so I was good. Would stay here again if our transiting MSP airport
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Anya on Feb 14, 2024
Thank you so much for taking the time to leave us 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MSPAM on Feb 10, 2024
Hi John, we are so sorry that your experience with us was not at the level of excellence that we pride ourselves on. We very much appreciate your feedback, lets us know how I can turn that 3 to a 5 Star. Thank you John

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Alfredo, thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! Yeah! We are absolutely thrilled that you had a wonderful experience during your stay.

10/10 Excellent

Shirlyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff was amazing!
Stayed 2 nights in Jan 2024
Response from Anya on Feb 7, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MSPAM on Feb 10, 2024
Hello Patti, thank you so much for taking the time to share your feedback choosing us Hampton Inn & Suites Mall of America for your stay. Thank you, Patti.

6/10 Okay

Darin, Rochester

Stayed 1 night in Dec 2023
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your 3 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for the 8 out of 10 rating that you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further. If you have any specific suggestions or recommendations that could help us enhance our guests experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests expectations.

6/10 Okay

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good but not great.
There was no hot water when we checked out in the morning and the guy said that he was originally going to give us $50 off for each room for our stay but since we got it from hotels.com, he couldnt and i'd need to ask the ppl we booked our trip with.
Stayed 1 night in Jan 2024
Response from Anya on Feb 7, 2024
Thank you so much for the time to share your feedback and for choosing to stay with us. Unfortunately when you book your room with 3rd party we don't have excess to modify or adjust rate but we do apologies for the inconvenience caused and thank you for bringing this matter to our attention. We definitely will do whatever we need to do to fix the issue. Once again , we apologies for the inconvenience caused .

6/10 Okay

Tina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Close to airport
Room was nice. Under cover parking. Horrible shuttle from airport to hotel
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and also express our gratitude for the 4 out 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to leave us a 5-star review! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words made our day! We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 Okay

Kaitlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was nice and everything but the furnace in our room was terribly loud and woke us all up constantly so sleeping wasn’t easy. When the furnace ran it blew cold air too even tho we turned it up to 74 in the room.
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you for taking the time to share your feedback about your stay at our hotel. We sincerely apologize for any inconvenience and disappointments you experienced during your time with us. We strive to provide exceptional service and a comfortable stay for all our guests, and we regret that we fell short of meeting your expectations. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We take guests satisfaction seriously, and assure you that we are actively addressing the concerns you raised to prevent similar situations from occurring in the future.

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk greet us with a smile and all the staff as well. Room is clean and love the coffee they provided in the lobby. Good breakfast too. The hotel is close to Mall of America as well. Will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Anya on Feb 7, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MSPAM on Feb 10, 2024
Hello. Thank you so much for taking the time to share your feedback with us! We are thrilled that you had an amazing experience during your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Darci

Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Jeanette

Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further. If you have any specific suggestions or recommendations that could help us enhance our guests experience, please don't hesitate to share them with us.

10/10 Excellent

Kurtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the family! We will be returning.
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Kurtis, it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. thank you for the perfect score. We're delighted that we were able to meet and exceed your expectations, Kurtis..

10/10 Excellent

Fahmo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanest and, the staff were outstanding. This hotel is close to the Mall of America, you can drive or ride the shuttle.
Stayed 2 nights in Dec 2023
Response from Anya on Feb 7, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Joshua, we greatly appreciate your feedback with our entire team. 10 YESES! Your feedback serves as a motivation for us to continuously improve and deliver outstanding service to all our guests and you, Thank you.

6/10 Okay

Denise

Disliked: Staff & service
Our room heater made very loud. Noises…it was nuts woke us all up…wouldn’t stop….my grandson went down to the desk. ..they barely said maybe someone will come up..by that time….we we’re up dressed…crap
Stayed 1 night in Dec 2023
Response from Anya on Feb 12, 2024
Thank you for choosing to stay at our property and for taking the time to share your feedback with us. We greatly appreciate your honesty and value your opinion. While we are sorry to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. At Hampton we strive to provide exceptional service and a comfortable environment for all our guests. We appreciate your feedback as it helps us identify areas in which we can improve.

10/10 Excellent

Jolanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place, clean and the breakfast is great
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Jalanie, your feedback means the world to us, Serious! We are delighted that we were able to meet and exceed your expectations.

10/10 Excellent

Kristen

Stayed 2 nights in Dec 2023
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had wonderful experience with us. We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there is anything else we can assist you with.

10/10 Excellent

valerie, Galesburg

Liked: Amenities
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Valerie, thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We're so happy and thrilled to hear that you had a wonderful experience during your stay. Thank you, Valerie.

10/10 Excellent

Sara A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to everything
Stayed 3 nights in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Sara A, your feedback means the world to us, as it reaffirms our commitment to providing exceptionalservice, we are delighted that we were able to meet and exceed your expectations. Thank you, Sara.

10/10 Excellent

Britny

Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Britny, yes! perfect score. you're the best Britny. our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay. Thank you, Britny.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MSPAM on Feb 10, 2024
Hello Linda, we greatly appreciate your feedback, as it serves as a motivation for us to continuously improve and deliver outstanding service to all our guests. Thank you again, Linda.

8/10 Good

ROSEMARIE

Liked: Cleanliness, staff & service
Loose tile on bathroom. Rm 310
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Rosemarie, thank you for your feedback. we apologize for any inconvenience caused; we appreciate your honesty in sharing your concerns with us. We hope you will consider giving us another opportunity to provide you with the exceptional service our guests have come to expect. again, thank you Rosemarie.