Exterior

Reviews of Hampton Inn Suites Minneapolis St Paul Arpt-Mall of America

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 455 out of 1016 reviews" "
Rating 8 - Good. 287 out of 1016 reviews" "
Rating 6 - Okay. 126 out of 1016 reviews" "
Rating 4 - Poor. 89 out of 1016 reviews" "
Rating 2 - Terrible. 59 out of 1016 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our overall experience with Hampton was poor to average. The hotel has signs in the room stating that they will clean your room every other day during your stay, which is fine, if they do it at all!?!? We stayed for 4 nights, not once was our room cleaned for basic necessities like garbage, towels and toilet paper. After 2 nights, I had to inquire with the front desk about where to put our filled garbage cans, request extra toilet paper and more towels on several occasions. The front desk said they would put in a request to have our room cleaned after I asked on night 3 but it never happened and when asked at the checkout how our stay made excuses of why it wasn’t done. No I wasn’t in my room when someone knocked and yes the do not disturb sign was on the inside. No real apologies and frustrated that we had to service our own room. Just insincere and inhospitable. We have stayed at many Hampton Inns, and will again mainly due to loyalty program and free breakfast, but was overall agitated that this occurred and was dismissive about it.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jensen, Winnipeg

Traveled with family
Liked: Cleanliness, staff & service
Very close to shopping. Friendly staff. Bed was comfortable but pillows were too soft. Breakfast was nice good variety for the weekend we stayed. Kids enjoyed the pool but was very small, did not look big like the picture. I was disappointed that the hot tub was completely out of order ( was demolished). Gym had lots of machines that kinda worked but no free weights only 40 lbs available, not a lot of floor space, 3 different medicine balls. First night fridge seemed to be loud at night, could hear other floors flush, room was kinda cold even though we turned the heat up. Overall it was ok I would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great shuttle
Stayed 3 nights in Mar 2024

6/10 Okay

Tim

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There's no hot tub. Don't believe Expedia or their descriptions posted online. It's filled in with cement. The wifi was so slow throughout the building I had to go to a coffee shop for my client meetings. Disappointed in the lack of honesty
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was outstanding and very helpful when we had a smoke detector chirping at midnight. The overall stay besides that was outstanding staff very polite and helpful
Stayed 1 night in Mar 2024

4/10 Poor

Brandon

Disliked: Cleanliness, amenities
I was bitten by a bedbug in the middle of the night during my 1 night stay. I had no choice but to check out from the hotel in the middle of the night, and now Expedia and the hotel are denying my refund claim. Why should I pay for a night I did not stay in the hotel due to unsafe conditions? Bedbugs are hard to get rid of and travel easily. You' think a hotel near a major airport would be more aware of the situation this country has faced for YEARS and be more understanding.
Stayed 1 night in Mar 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracy, Tea

Liked: Property conditions & facilities
No dining options
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Stayed 1 night in Mar 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to Mall of America.
Stayed 1 night in Feb 2024

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance of the Mall of America and MSP is close too.
Stayed 1 night in Feb 2024

10/10 Excellent

Loch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

JOHN, Pacific Palisades

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called as soon as I arrived and got my bags at the airport and they asked me a few questions. Gave me directions in the shuttle. There in less than 10 minutes. Was easy to book my shuttle ride back. Room was large and quiet so I was good. Would stay here again if our transiting MSP airport
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Anya on Feb 14, 2024
Thank you so much for taking the time to leave us 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MSPAM on Feb 10, 2024
Hi John, we are so sorry that your experience with us was not at the level of excellence that we pride ourselves on. We very much appreciate your feedback, lets us know how I can turn that 3 to a 5 Star. Thank you John

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Alfredo, thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! Yeah! We are absolutely thrilled that you had a wonderful experience during your stay.

10/10 Excellent

Shirlyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff was amazing!
Stayed 2 nights in Jan 2024
Response from Anya on Feb 7, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MSPAM on Feb 10, 2024
Hello Patti, thank you so much for taking the time to share your feedback choosing us Hampton Inn & Suites Mall of America for your stay. Thank you, Patti.

6/10 Okay

Darin, Rochester

Stayed 1 night in Dec 2023
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your 3 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to leave us a 5-star review! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words made our day! We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 Okay

Kaitlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was nice and everything but the furnace in our room was terribly loud and woke us all up constantly so sleeping wasn’t easy. When the furnace ran it blew cold air too even tho we turned it up to 74 in the room.
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you for taking the time to share your feedback about your stay at our hotel. We sincerely apologize for any inconvenience and disappointments you experienced during your time with us. We strive to provide exceptional service and a comfortable stay for all our guests, and we regret that we fell short of meeting your expectations. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We take guests satisfaction seriously, and assure you that we are actively addressing the concerns you raised to prevent similar situations from occurring in the future.

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk greet us with a smile and all the staff as well. Room is clean and love the coffee they provided in the lobby. Good breakfast too. The hotel is close to Mall of America as well. Will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Anya on Feb 7, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

10/10 Excellent

Darci

Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Jeanette

Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further. If you have any specific suggestions or recommendations that could help us enhance our guests experience, please don't hesitate to share them with us.

10/10 Excellent

Kurtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the family! We will be returning.
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Kurtis, it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. thank you for the perfect score. We're delighted that we were able to meet and exceed your expectations, Kurtis..

10/10 Excellent

Fahmo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanest and, the staff were outstanding. This hotel is close to the Mall of America, you can drive or ride the shuttle.
Stayed 2 nights in Dec 2023
Response from Anya on Feb 7, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

6/10 Okay

Denise

Disliked: Staff & service
Our room heater made very loud. Noises…it was nuts woke us all up…wouldn’t stop….my grandson went down to the desk. ..they barely said maybe someone will come up..by that time….we we’re up dressed…crap
Stayed 1 night in Dec 2023
Response from Anya on Feb 12, 2024
Thank you for choosing to stay at our property and for taking the time to share your feedback with us. We greatly appreciate your honesty and value your opinion. While we are sorry to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. At Hampton we strive to provide exceptional service and a comfortable environment for all our guests. We appreciate your feedback as it helps us identify areas in which we can improve.

10/10 Excellent

Jolanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place, clean and the breakfast is great
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Jalanie, your feedback means the world to us, Serious! We are delighted that we were able to meet and exceed your expectations.

10/10 Excellent

Kristen

Stayed 2 nights in Dec 2023
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had wonderful experience with us. We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there is anything else we can assist you with.

10/10 Excellent

valerie, Galesburg

Liked: Amenities
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Valerie, thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We're so happy and thrilled to hear that you had a wonderful experience during your stay. Thank you, Valerie.

10/10 Excellent

Sara A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to everything
Stayed 3 nights in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Sara A, your feedback means the world to us, as it reaffirms our commitment to providing exceptionalservice, we are delighted that we were able to meet and exceed your expectations. Thank you, Sara.

10/10 Excellent

Britny

Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Britny, yes! perfect score. you're the best Britny. our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay. Thank you, Britny.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MSPAM on Feb 10, 2024
Hello Linda, we greatly appreciate your feedback, as it serves as a motivation for us to continuously improve and deliver outstanding service to all our guests. Thank you again, Linda.

8/10 Good

ROSEMARIE

Liked: Cleanliness, staff & service
Loose tile on bathroom. Rm 310
Stayed 1 night in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Rosemarie, thank you for your feedback. we apologize for any inconvenience caused; we appreciate your honesty in sharing your concerns with us. We hope you will consider giving us another opportunity to provide you with the exceptional service our guests have come to expect. again, thank you Rosemarie.

8/10 Good

Liz & Isaac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the closeness of the hotel to the Mall of America and easy access to downtown Minneapolis by a short drive. Continental breakfast was appreciated, there was slight variety between the 2 mornings we were there which was nice. Beds are on the harder side but the rooms and floors are generally quiet with little noise coming in from the hallways or outside.
Stayed 2 nights in Dec 2023
Response from Anya on Dec 14, 2023
Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and thrilled to hear that you had positive experience during your visit. We also want to express our gratitude for 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further. If you have any specific suggestions or recommendations that could help us enhance our guests experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests expectations. Thank you again for your support and we hope to have the opportunity to welcome you back in the future for an even better stay.

4/10 Poor

Terry

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Anya on Dec 8, 2023
Thank you so much for taking the time to share your feedback and for choosing to stay with us. We also want to express our gratitude for the 4 out of 10 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further. If you have any specific suggestions or recommendations that could help us enhance our guests experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests expectations.

10/10 Excellent

Chantele

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very spacious and the property was very clean. The staff was very nice.
Stayed 1 night in Dec 2023
Response from Anya on Dec 8, 2023
Thank you so much for taking the time to leave your review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we thrilled to hear that you enjoyed your stay with us.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Front desk was here accommodating
Stayed 1 night in Nov 2023
Response from Anya on Dec 14, 2023
Thank you so much for taking the time to leave 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we are thrilled to hear that you had good experience with us.

10/10 Excellent

Cynthia, SALEM

Stayed 1 night in Sep 2023
Response from MSPAM on Feb 10, 2024
Hello Cynthia, thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score, we love you. Thank you, Cynthia.

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a suite for our family of four. It was spacious/comfortable and clean. We enjoyed the free breakfast and daily coffee offered by the hotel. We liked having a shuttle bus service to the mall. Would stay again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price and shuttle
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Analisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Not the best breakfast, but the front desk was super!
Stayed 2 nights in Nov 2023

8/10 Good

Patricia

Stayed 1 night in Nov 2023
Response from MSPAM on Feb 10, 2024
Hello Patricia, thank you so much for taking the time to share your feedback and for choosing to stay with us here at Hampton Inn & Suites Mall of America. Our gratitude for the 4 out of 5 rating. we will continue to work harder to get that perfect score from you. Thank you, Patricia.

8/10 Good

maria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nos gustó la estadía en este hotel ,tiene transporte ala mall , el desayuno es de lo mejor, nunca aviamos tenido tantas opciones de desayuno y lo cambia cada día , las chicas que están en la cocina son muy amables , lo único que me fallaron en nuestro cuarto fue el microondas estaba sucio y lo tuve que limpiar yo y aún así les dejé tip ala chica de limpieza
Stayed 2 nights in Nov 2023

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport off-site parking.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023