Ratings based on 622 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice Hotel, great area and got a great price!

Posted Aug 31, 2015
Pros: Location and price
Cons: 2 Queen bed rooms were very tight.
Location: Near all of activities in Downtown Minneapolis, we walked to Nicollet Ave and Hennepin Ave both to experience drinks and food.
Very nice hotel, easy on and off access to I35 coming from the South. Friendly and clean. Bartender on duty that night was not although. Rooms were a little tight, but beds were comfortable and came with microwave and small fridge. I would recommend and stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to downtown

Posted Aug 31, 2015
Close to downtown but far enough away you don't hear the craziness of downtown...within.3 miles of all the nightlife
3 out of 5
Recommended
for Everyone
by A verified traveler from MN

Nice hotel. Bartender should be gone

Posted Aug 31, 2015
We checked in on a Friday night about 9 pm. Went to room and then thought we would go down to their small bar for a drink or two to relax. There were only 2 others in the bar when we got there. The bartender refused to speak to anyone. I finally had to say can we get a drink please after standing there for 10 minutes. He set the bottles on the back bar with a slam and left. Several minutes later he returned with a small single can of pineapple juice for my wife's drink. Made it then without saying anything. Others talked to him with no reply. We sat with our backs to the guy for a bit and turned to order another drink. He had not announced last call but had put all bottles away without a word at 9:50. Then he left again. Another guest arrived and stood there for 5 minutes so we told her he had left without a word. She went to the front desk and complained. Someone found him in back somewhere and he came back and really slammed bottles and glasses. He is the least inviting person I have ever seen. He was then rude to the 4 of us who were now there. I ordered another drink for the two of us and he again slammed the bottles and refused to speak. We paid and went to our rooms thinking what a horrible person for that job. I went back down about 20 minutes later to meet friends and he had left. There were then 40 people down there from a wedding looking for a drink with nobody open on a Friday night. If ambience is what you want don't go there. The front desk people were nice.
3 out of 5
by A verified traveler

Not within walking distance to target field.

Posted Aug 30, 2015
Room was small and wasn't the one that was shown to me when I reserved it. I paid too much for what the room was. The hotel staff was amazingly nice. Also, the bathroom toilet was dirty
4 out of 5
Recommended
for Everyone
by A verified traveler from Roma, Italy

Ottimo rapporto qualità/prezzo

Posted Aug 18, 2015
Pros: Il personale e l'ampiezza della stanza
Devo dire che questo Hotel è molto confortevole e offre servizi molto utili. La posizione è in piena downtown e a pochi passi dalla green e blue line: quindi, ottimo per raggiungere tutta la città e a 20 minuti di autobus dal Lago Calhoun. Ciò che a mio parere distingue l'Hotel è il personale; voglio citare per la sua disponibilità, l'attenzione scrupolosa e la sensibilità: Keith, per la simpatia e generosità, Angie e, per la gentilezza, Ita. Un punto di debolezza dell'hotel è che, pur offrendo l'uso di un utilissimo micro-onde, non fornisce nessun utensile, né piatto, tazza o posate. Per il resto, se mai dovessi tornare, non esiterei a prenotare di nuovo una stanza all'Hilton Garden Inn di Minneapolis Downtown!
Comment from Hotel Management
Aug 22, 2015 by Joe, Hotel Management
Dear 970Laura, Thank you for taking the time to write his review. I'm so happy that our staff made you feel welcome and that you liked the location. I've relayed your happiness to Keith and Angie. When you come back, we could always get you some utensils or a plate from the Garden Grill. We are all looking forward to your next experience with us. Thank you again! Joe Aufenthie Guest Experience Ambassador
2 out of 5
by A verified traveler from Downtown Minneapolis

Posted Aug 17, 2015
Not very Clean. Recieved a knock at my door at 9 am from the maid wanting to clean my room...Check out is at NOON!!! Not very pleasant!
Comment from Hotel Management
Aug 20, 2015 by Joe, Hotel Management
Dear Kristin, Thank you for taking the time to give us a review. Our housekeeping staff does knock on the door if there is not a do not disturb sign on the door. They do this because some guest vacate the hotel without letting the front desk know. I'm sorry that you found unpleasant. I hope you decide to stay with the Hilton family again. Joe Aufenthie Guest Experience Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa ON

Excellent Classy Hotel

Posted Aug 12, 2015
Pros: The room was super clean, spacious, modern and classy, the hotel staff were really helpful, friendly and nice to deal with.
Cons: The parking could be improved by adding self-parking with in-out privileges.
Location: There was nothing in the close vicinity in terms of eating and since there was no in-out with the valet parking I opted for hotel pantry snacks.
Got a super deal booking on-line in terms of price. However upon arrival I see that there is only paid valet parking for $$ (USD) which made the price only so-so.
Comment from Hotel Management
Aug 15, 2015 by Elizabeth, Hotel Management
Dear Traveler, Thank you very much for taking the time to let us know about your experience. We appreciate your feedback, and I'm happy to see that you had a pleasant experience. I apologize that you were not informed of our parking charges ahead of time, we do offer packages that do include parking, so I hope that you are able to take advantage of them on your next visit. Thank you again for your time, and we hope to see you again in the future. Elizabeth Wittstock | Guest Services Manager
1 out of 5
by A verified traveler from L

No parking

Posted Aug 11, 2015
It costs $24 a night to valet your car. When I went to pick my car up it took over an hour to get. They told me they would not charge me for valet and I still got charged. Very upset.
5 out of 5
Recommended
for Everyone
by A verified traveler from see name box

Hotel close to the Guthrie Theatre downtown.

Posted Aug 7, 2015
Pros: See comments above.
Cons: We chose this hotel for its location and moving it is not possible!!
Location: See comments above.
Desk Staff was friendly and helpful giving us pointers on how to get to the Guthrie Theatre. The Hilton Garden Inn was somewhat difficult to find and we arrived during the 5 PM rush hour traffic. We went by it twice but found it on the second turn from East 4h in Minneapolis. The Valet Parking Staff was excellent also. Price was good but location was somewhat difficult to find.
Comment from Hotel Management
Aug 11, 2015 by Joe, Hotel Management
Dear Iowan I'm glad that you enjoyed your stay with us and that you eventually found our location. It may be off the beaten path, but our friendliness can outshine our competitors. We look forward to your next experience with us. Joe Aufenthie Guest Experience Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler from Kenosha, Wisconsin

Great location, staff, room, and price.

Posted Aug 5, 2015
Pros: same as above
Cons: nothing
Location: same as above.
Excellent hotel location,staff, and price. The hotel van even took us to one of our downtown sites. Nice amenities in hotel including pool and gym. The restaurant food was good and modestly priced.
Comment from Hotel Management
Aug 8, 2015 by Joe, Hotel Management
Dear Nita, Thank you for this fabulous review. I'm glad that you enjoyed the property location, staff, and the food at or Garden Grill. We look forward to welcoming you back in the future. Joe Aufenthie Guest Experience Ambassador