Almost The Worst
Posted Dec 23, 2015
This was almost the worst experience I have ever had with a hotel. The bathroom had not been properly cleaned, thus leaving the filth of the past tenant behind.
The room walls were paper thin, which meant you could hear everything from the rooms on either side and above. There were loud tenants above for the first couple of nights, then loud tenants on the sides of my room for the rest of the week. At one point, I awoke at 3am to discover a raucous teen party going on next door. I called and complained, but it took some time for the staff to respond.
Comment from Hotel Management
Dec 29, 2015 by jmercord, Hotel Management
Thank you so much for taking the time to offer your feedback. I have to tell you that I am shocked regarding the issues you had while staying with us. I would like to sincerely apologize for failing you. It is our goal to exceed our guests expectations and we will continue to work on our opportunities to avoid issues similar to the ones you experienced. I hope you will give us the opportunity to serve you again so we can restore your faith in our hotel. Thank you so much for staying with us and offering your feedback. All of us at the Hilton Garden Inn of Eagan, MN wish you a Happy New Year.