Terrace/patio

Reviews of Hilton Garden Inn Minneapolis/Bloomington

3 out of 5
Hilton Garden Inn Minneapolis/Bloomington
5140 American Blvd. West, Bloomington, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 463 out of 826 reviews" "
Rating 8 - Good. 258 out of 826 reviews" "
Rating 6 - Okay. 58 out of 826 reviews" "
Rating 4 - Poor. 32 out of 826 reviews" "
Rating 2 - Terrible. 15 out of 826 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Patrice, St. Joseph

Took about 10 minutes and until we asked somebody in the kitchen area until somebody showed up at the front desk to check us in!
Stayed 1 night in Feb 2024
Response from Emily on Feb 19, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced during check-in. We are committed to providing prompt and efficient service to all our guests, and we regret that we fell short of your expectations on this occasion. Your comments have been noted, and we will take steps to ensure that such delays are minimized in the future. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable stay.

10/10 Excellent

Brittany

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Emily on Feb 2, 2024
Thank you so much for the kind review, Brittany! We hope to see you again soon!

10/10 Excellent

Jenifer

Stayed 1 night in Jan 2024
Response from Emily on Feb 5, 2024
Thank you, Jenifer, for taking the time to review your recent stay. We appreciate the recognition and will continue to keep up the good work! We hope to see you again soon.

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Emily on Jan 15, 2024
Thank you for your kind words and positive review. We're delighted that you had a good experience at our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tiffany on Jan 10, 2024
Thank you for your positive feedback. We are so glad you had a great time during your stay. We will see you the next time you are in the area!

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and location. The EV charging was a failure as they switched to pay to charge and they would not activate and staff claimed ingnorance.
Response from Emily on Feb 12, 2024
Thank you for your review and for choosing our hotel. We apologize for the inconvenience you experienced with our EV charging service. Your feedback is valuable to us, and we will address this issue with our staff to ensure a smoother experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tiffany on Jan 10, 2024
Thank you for the positive feedback. We are glad that you had a great experience with your stay. We will see you the next time you are here.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub fantastic
Stayed 1 night in Jan 2024
Response from Tiffany on Jan 10, 2024
I'm so glad to hear you enjoyed our amenities. Thank you for the positive feedback. We look forward to your next stay!

8/10 Good

Yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was mostly a convenience for me and my boyfriend, it was in an area closest to the mall and lots of restaurants. However, the elevator at one point took 20 minutes to come down. The hot tub wasn’t as hot and the jets weren’t as strong still a nice relaxing hot tub.
Stayed 3 nights in Dec 2023
Response from Emily on Feb 2, 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that our hotel's location proved convenient for your visit, providing easy access to the mall and various restaurants. We apologize for the inconvenience you faced with the elevator and the hot tub. Your feedback is valuable, and we'll address these concerns to enhance the overall guest experience. We're pleased to know you still enjoyed a relaxing time in the hot tub despite the temperature and jet strength. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily on Dec 27, 2023
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on Dec 27, 2023
Thanks for the awesome review, Doug! We appreciate the recognition and will be sure to share it with the rest of our time!

10/10 Excellent

Jen

Stayed 4 nights in Dec 2023
Response from Emily on Jan 15, 2024
We're happy to see your positive review! It's our goal to provide excellent service, and we're glad we met your expectations.

6/10 Okay

Anne

Stayed 1 night in Dec 2023
Response from Emily on Dec 27, 2023
Hi Anne! Thank you for taking the time to review your recent stay. We appreciate the feedback and would love to know how we can improve to ensure a 5/5 experience on your next stay! Happy New Year!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on Dec 19, 2023
Your positive feedback means a lot to us. We're glad you had a positive experience, and we hope to welcome you back soon.

10/10 Excellent

Angella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emily on Dec 19, 2023
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

8/10 Good

Jacob

Stayed 1 night in Nov 2023
Response from Emily on Dec 19, 2023
Your positive feedback is appreciated. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Waiky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Stayed 3 nights in Oct 2023
Response from Emily on Dec 19, 2023
Your positive feedback means a lot to us. We're glad you had a positive experience, and we hope to welcome you back soon.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk are some of the nicest and efficient people I've seen working at a hotel in quite a while. Excellent staff.
Stayed 1 night in Oct 2023
Response from Emily on Dec 19, 2023
Thank you for your kind words and positive review. We're delighted that you had a good experience at our hotel.

10/10 Excellent

Mike

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very well run, clean. The breakfast buffet was nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Stayed 1 night in Sep 2023
Response from Emily on Dec 19, 2023
We appreciate your positive review! It's wonderful to know that you enjoyed your time at our hotel. We hope to see you again soon!

4/10 Poor

Janeen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from The Hilton Garden Inn Bloomington Staff on Oct 5, 2023
Thank you for taking the time to review our hotel. We hope you choose to stay with us again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super easy upon check in. Breakfast was not free but it was worth the 14 dollars. The waffle was amazing.
Stayed 2 nights in Sep 2023
Response from The Hilton Garden Inn Bloomington Staff on Oct 5, 2023
Thank you so much Jennifer, we have to agree our breakfast is delish! See you soon!

8/10 Good

Leeza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
This hotel was such a nice place to stay. It was clean and quiet and the staff were always so helpful. The only down side to this hotel was the hot water. I did have two cold showers here as the water just never heated up. But I would stay here again all the same.
Stayed 1 night in Sep 2023
Response from The Hilton Garden Inn Bloomington Staff on Oct 5, 2023
We love to hear when our guests enjoy there stay. We are sorry to hear about the water temperature, we will be sure to investigate that further, looking forward to seeing you again soon!

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from The Hilton Garden Inn Bloomington Staff on Oct 5, 2023
Thank you for reviewing our hotel!

8/10 Good

Andrea

Stayed 2 nights in Aug 2023
Response from The Hilton Garden Inn Bloomington Staff on Oct 5, 2023
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Olivia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells and looks clean upon entering the lobby and throughout the entire hotel. Front desk was extremely pleasant. Lovely little outdoor patio with fireplace.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
My stay was great. Clean, comfortable. The lady that checked me in went out of her way to get my room near my daughters room. Just a very nice stay.
Stayed 3 nights in Jul 2023

6/10 Okay

Mor, Oshkosh

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You have to ask for housekeeping the night before, it’s not provided daily. You can get clean towels if you need them. It’s too bad, we liked having our room refreshed, butI guess since Covid this isn’t part of the service. I wouldn’t be surprised if the next thing is a charge for housekeeping if you want it.
Stayed 2 nights in Jun 2023

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property anf staff . It was clean, new and the staff were very friendly.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Staff was very friendly.
Stayed 1 night in May 2023

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness
Took off one star for water issues. The hotel is upgrading their water heaters and had to run the shower a full 15 minutes for it to warm up. Took off another star for staff not informing us of this upon check in. Had to find out the hard way!
Stayed 2 nights in Mar 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Consistent customer service
Yes, the hotel was very clean and nice and the room was very comfortable. My main complaint of the whole entire stay was some of the staff that worked there. the night we checked in I was literally asked if I was checking in and then handed keys and that was it no welcome, no telling me what my room number was, if we needed anything where the elevators were nothing. No conversation or anything. Very unfriendly. Second day we didn’t get any room service which is fine but would’ve just like to be told that the first night that if you wanted any room service that we just needed to ask for for towels, and such things like that. Not a big deal but we had to ask for towels and coffee pods which when you’re staying in a hotel for three days with the family I believe that you should be offered more than two coffee pods from your initial day. When we did ask for them , the second day staff was rude and basically told my mom to go get them herself and pointed to where they were and then proceeded to tell her that they usually don’t give extra towels, and We were supposed to use the towels that we had from the first day. Again, this is something they should’ve told us upon check-in then, so we wouldn’t have put them on the floor. The last day we were there we had the greatest customer service and the sweetest young man that waited on us and the next morning checking out. The woman was incredibly pleasant to. Unfortunately, that wasn’t our whole stay, which would’ve been nice to have.
Stayed 3 nights in Feb 2023

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities, room comfort
No desk clerk; room not ready
No desk clerk at check-in (approx 6pm); had to knock on a couple doors. Assigned room was not ready to receive guest (no linens on bed, trash in room, etc.). New room assignment was painless, however.
State of room upon check-in at 6:30pm
Stayed 2 nights in Feb 2023
Response from Emily on Feb 9, 2023
Good Morning Ryan, thank you for taking the time to review your recent stay with us. I'm sorry to hear about the difficulties you experienced with checking-in but happy to hear our team was able to assist you in a timely matter. We look forward to welcoming you back again in the future.

2/10 Terrible

Lemuel

Stayed 1 night in Jan 2023

10/10 Excellent

Krystle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the perfect little getaway for the weekend. And the prices for rooms was still reasonable!
Response from Emily on Feb 9, 2023
Hi Krystal, Thank you so much for the 5-Star Review! We are so glad to hear you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

David

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff at check in and out. Room was very nice and clean.
Stayed 1 night in Nov 2022

10/10 Excellent

Dawn

Stayed 2 nights in Oct 2022

2/10 Terrible

Kennedy

Stayed 2 nights in Oct 2022

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing, friendly and located close to family
Stayed 3 nights in Oct 2022

2/10 Terrible

Kevin

Liked: Cleanliness
Disliked: Staff & service
Misleading information
Stayed 1 night in Oct 2022

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the check in/out was easy.
Stayed 1 night in Sep 2022

4/10 Poor

Carla

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checking in was underwhelming. Only 1 person and he didn't explain anything about breakfast or amenities.
Stayed 1 night in Aug 2022

8/10 Good

Andrew

Stayed 4 nights in Aug 2022

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022