Prepaid reservation was lost
Posted Sep 15, 2016
We arrived at the hotel to check in for our prepaid reservation to find that they were full and did not have a room. They were able to place us in there sister hotel, but we had to pay again. They told us they would cancel the fee we had paid to Expedia, but it has been over a week and I do not see a refund on my Expedia statement or on my credit card. When I called Expedia to inquire about this I was told by the rep that the Hilton is good about refunds and that the delay must be at my bank.
The room at the sister Hilton was an upgrade, and wonderful, but ONLY if I do not end up paying for 2 rooms (which I am doing currently until my refund is returned).
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
We appreciate your feedback as we strive to create a great experience for all of our guests. I am happy to hear you had a good stay and we hope to see you again in the future.