Ratings based on 1,476 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Clean

Posted Sep 21, 2016
Main reason for staying was the shuttel from airport to hotel. what theay dont tell you theay only provide shuttel from 6am to 6pm it coust us a extra 60.00us will not stay there next time. also learned you cant trust expedia as theay said shuttel was provided
4 out of 5
by A verified traveler from Michigan

Prepaid reservation was lost

Posted Sep 15, 2016
Pros: The facility was great and it was clean.
Cons: They should not have resold my room when I had booked under their 21-day advance payment rate. Rebooking was an inconvenience.
Location: Mall of America dominates the area
We arrived at the hotel to check in for our prepaid reservation to find that they were full and did not have a room. They were able to place us in there sister hotel, but we had to pay again. They told us they would cancel the fee we had paid to Expedia, but it has been over a week and I do not see a refund on my Expedia statement or on my credit card. When I called Expedia to inquire about this I was told by the rep that the Hilton is good about refunds and that the delay must be at my bank. The room at the sister Hilton was an upgrade, and wonderful, but ONLY if I do not end up paying for 2 rooms (which I am doing currently until my refund is returned).
4 out of 5
by A verified traveler from mn

A business hotel

Posted Sep 13, 2016
Pros: Good price
Cons: Amenities in the room could be added
Location: Need a car or plan on taxi. Nothing in walking distance.
Very clean, quiet, and comfortable. I did expect more from a Hilton property such as a news paper and a coffee bar that was open past 9 am. Nothing wrong with the hotel but nothing to make it stand out either.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear Doc, Thank you for choosing to stay with us. We thank you for your feedback we strive to create a great experience for all of our guests. We hope to see you the next time you are in the Bloomington area. Warm regards, Jim Waldvogel
5 out of 5
by A verified traveler from New Berlin Wi.

Great location. Close to Mall of America

Posted Sep 13, 2016
Pros: This Hotel was very clean and the workers behind the front desk were very friendly and helpful.
The most comfortable bed and pillows! The room and Hotel was clean, and great hotel staff.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear Tom, I am pleased to hear you enjoyed your stay with us. I hope you had great travels and we hope to see you again soon. Best wishes, Jim Waldvogel
5 out of 5
by A verified traveler from Calif

Impressive. Beautiful hotel.

Posted Sep 8, 2016
Pros: Personal service, efficiency, comfort, great beds.
Location: We only stayed to sleep, but there were two shopping centers nearby. Hotel was just off the freeway, plenty of parking
Staff was helpful and very quick and accommodating. I'd become sick the night before, and they let me stay in the room for a couple extra hours so I could get my flu-ridden self together.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Ed, Thank you for the great review. I am glad to hear you enjoyed your stay with us. I hope you are feeling better. Warm wishes, Jim Waldvogel
5 out of 5
by A verified traveler from Venice, Fl

Fantastic

Posted Sep 7, 2016
Quiet. Comfortable bed. Clean. Pleasant staff. Easy to find. Priced right. What more do you want... maybe better in room coffee? Great stay, we'll be back.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear Dan, I am happy to hear you enjoyed your stay with us. We look forward to seeing you next time! Sincerely, Jim Waldvogel
5 out of 5
by A verified traveler from B

Great hotel conveniently located

Posted Sep 7, 2016
My husband and I got away last minute for our anniversary and found this hotel and were so thrilled as soon as we arrived. The staff was amazing and made us feel welcomed. The room was clean and the bed was so comfortable. We'd highly recommend this hotel
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Kimberly, Thank you for choosing to stay at our hotel. I am happy to hear we were able to accommodate you. I hope you had a wonderful anniversary. Sincerely, Jim Waldvogel
5 out of 5
by A verified traveler

The hotel is very nice, and room prices are reason

Posted Sep 3, 2016
The food prices are far too high for the location. I expect a dinning experience for these prices. Not sitting in a bar off the lobby entrance, or my room.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear guest, I am sorry about the prices at our dining facilities. I hope you had safe travels. Sincerely, Jim Waldvogel
4 out of 5
by A verified traveler

Posted Aug 22, 2016
Nice comfortable bed, large room and friendly staff
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review. I am happy to hear you enjoyed your stay. Best Wishes, Jim Waldvogel
5 out of 5
by A verified traveler

Posted Aug 10, 2016
Hotel was nice and clean which is really all I look for would definitely stay there again.
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Dear guest, Thank you for the 5 star review. I hope you have a great rest of your summer. Sincerely, Jim Waldvogel