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Reviews of Holiday Inn : Bloomington W MSP Airport Area, an IHG Hotel

3 out of 5
Holiday Inn : Bloomington W MSP Airport Area, an IHG Hotel
5120 American Blvd. West, Bloomington, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Remington

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t recommend
Stayed 2 nights in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your feedback Remington. We value your response and hope that you will give us another chance to show you that we are a hotel to recommend.

6/10 Okay

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
honesty to much noice with slamming door in midnight and the light going on and off, did not sleep well for sure
Stayed 3 nights in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Maria. We're sorry to hear that your sleep was interupted by noisy neighbors. We hope you were able to call the front desk to mitigate the distubance and that we see you back again soon.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and neat, will be back for another stay
Stayed 1 night in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Heather! We hope to see you back again soon!

10/10 Excellent

Cassandra, Fargo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a breakfast bufdet in the morning for an wxtra charge. Theee is also a bar and restaurant on site. Pool and all other usual amenities. Check in was fast, easy and plwas. Staff are nice and provide clear explanation on everything.
Stayed 1 night in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Cassandra! We're happy to hear your stay was seamless and we hope to see you back again soon!

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Tim. We hope to see you back again soon!

10/10 Excellent

Athanasios

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Athanasios! We hope to see you back again soon!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel to take my son on Spring Break at Mall of America. The location was only about 10 min drive to the mall. The hotel is very well maintained and clean. My son loved the pool and the hot tub. I loved the bed and the shower. Also the hotel breakfast is very good! Great scrambled eggs and denver omelettes and good coffee. The only issue I had was the road condition of in front of the hotel. I had to turn left onto American and the road was riddled with craters. Not potholes, craters!!
Stayed 3 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Crystal. We hope to see you back again soon - minus the craters!

10/10 Excellent

Tammy

Liked: Staff & service, property conditions & facilities
Two day stay for Dr. visit. Very nice room, and quiet.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Tammy! We hope to see you back again soon!

10/10 Excellent

Joseph

Stayed 2 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Joseph! We hope to see you back again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect. The staff were extra friendly and helpful. My only tiff was that the entire hotel only has two ice machines and we had to travel two floors either up or down to get ice. For the price, this is just a super small annoyance.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Elizabeth! We hope to see you back again soon!

8/10 Good

Cydrial, joliet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family enjoyed their stay at the facility. Breakfast options were limited, but overall decent quality, friendly staff. I would stay there again.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Cydrial. We hope to see you back again soon!

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to MOA room was pretty clean, maintenance staff and breakfast staff were really helpful and nice. The day we checked in the front desk staff was really nice! Only complaint i have was the night before checkout my baby tipped over a water bottle with a loose cap and our comforter got wet and when i called down for a new one i felt like i was getting questioned by the front desk on why i needed a new one. Overall we had a good stay.
Response from Holiday Inn Bloomington West Mgmt Team on Mar 28, 2024
Thank you for your review Ashley! We appreciate your feedback and hope to see you back again soon!

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV in our room didn't work. Rather than make us wait for maintenance, they offered to move us to another room. It was conveniently right across the hall!
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 28, 2024
Thank you for your review Jody! We are delighted to hear that our front desk was able to get it sorted for you so quickly. We hope to see you back again soon!

10/10 Excellent

Zhengfang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Zhengfang! We hope to see you back again soon!

8/10 Good

Dennis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay during our trip. staff were friendly. the rooms were clean. my only issue was that i requested a king sized bed and my two rooms to be beside each other. I got confirmation through the expedia app that those arrangements were going to be made but when we arrived at the hotel, i was advised it wasn't possible. and should've booked earlier. So I'm not too sure where the miscommuncation was.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 28, 2024
Thank you for your review Dennis. We are sorry for the mix up, but we hope to see you back again soon!

6/10 Okay

Robert, Hickory Corners

Liked: Staff & service
Would not stay again
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 28, 2024
Thank you for your feedback Robert. We hope we can have you back to show you a better time.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 28, 2024
Thank you for your review Joseph! We hope to see you back again soon!

6/10 Okay

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review. We hope to see you again so we can make your next stay better.

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review jill! We hope to see you again soon.

10/10 Excellent

Megan

Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Apr 23, 2024
Thank you for your review Megan! We hope to see you back again soon!

10/10 Excellent

Roxane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Roxane! We hope to see you again soon.

10/10 Excellent

Merc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good prices, clean room, quiet area.
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Merc! We hope to see you again soon.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Victoria! We hope to see you again soon.

4/10 Poor

Rashane

Traveled with partner
The lady with short hair cut was so rude to us leaving
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your feedback Rashane. We hope to see you again soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Diana! We hope to see you again soon.

10/10 Excellent

Maria

Would like to have the shuttle drive me to the mall
Stayed 4 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Diana! We hope to see you again soon.

8/10 Good

JAMIE, Norwalk

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not work $8.99. Would rather eat out. Pool was decent. Rarely had pool towels available and clean.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Jamie! We look forward to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Richard! We look forward to see you again soon.

10/10 Excellent

Darrius

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAFF
Stayed 2 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Darrius! We look forward to see you again soon.

10/10 Excellent

Deb

Traveled with family
Liked: Amenities, property conditions & facilities
It was a nice hotel and he guy at the front desk was super nice and helpful.
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Deb! We look forward to see you again soon.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very conveniently located for the business I had in town and was well maintained.
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Chris! We look forward to see you again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is easy, staff was friendly
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Sara! We look forward to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review David! We look forward to see you again soon.

8/10 Good

Brian, Elk Mound

Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 28, 2024
Thank you for your review Brian! We hope to see you back again soon!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Rita! We look forward to see you again soon.

2/10 Terrible

Issa

Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Issa. We hope to see you again soon to show you a better stay.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Marlene! We look forward to see you again soon.

10/10 Excellent

Fay

Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Fay! We hope to see you again soon.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Maya! We look forward to see you again soon.

6/10 Okay

Sarah

Stayed 2 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 11, 2024
Thank you for your review Sarah. We look forward to see you again soon.

8/10 Good

Jesse

Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Jesse! We hope to see you again soon.

8/10 Good

Liza

Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Mar 21, 2024
Thank you for your review Liza! We hope to see you again soon.

6/10 Okay

Tyrone

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your review Tyrone! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Jenifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!!
Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your review Jenifer! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Sung Su, Bismarck

Traveled with family
Liked: Cleanliness, staff & service
Nothing really outstanding.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your review Sung. We hope to see you again soon!

10/10 Excellent

Rachael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Clean hotel. Terrible parking. Had to park at a hotel kitty corner from this one as there was so many park and stays. Not good for the overnight guests actually staying in property.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your feedback Rachael. We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

8/10 Good

ALIDHUUX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your review ALIDHUUX! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall facility was very clean, and the breakfast had many options, which was nice!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your review Amy! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great no complaints
Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your review William! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Heidi Renee, Shreveport

Business traveler
Liked: Staff & service, property conditions & facilities
I enjoyed the hot tub
Stayed 4 nights in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on Feb 21, 2024
Thank you for your review Heidi! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!