Ratings based on 189 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

For the price, could be clean...

Posted May 16, 2017
Room had hair on bathroom floor. Shower corners and edges had mold.
Comment from Hotel Management
May 19, 2017 by Front Office Manager, Hotel Management
Thank you so much for the feedback. We will absolutely be looking into these issues and following up with our staff to ensure that they don't happen again. We appreciate you staying with us!
2 out of 5
by A verified traveler

Noisy and they don't vare

Posted Apr 24, 2017
1st impression was the hotel is beautiful. Room was comfortable. Waterpark was fancy But after spending 18 hours there, hot tub was full of sand. Breakfast is subpar for the amount They charge Pillows were well used and flat The rooms offer a connecting door if you want adjoining rooms. Our neighbor was so loud screaming and crying til midnight I called the desk they said they'd look into it. But nothing changed when I left I brought it up and they said other people complained but they offered nothing. I will never go back or book thru here again.
Comment from Hotel Management
Apr 26, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us. We appreciate the feedback, and we will work hard to ensure that the things you experienced don't happen again. We hope that you can give us another shot to show you that what you experienced was a one time thing.
3 out of 5
by A verified traveler

Posted Mar 31, 2017
Had no idea waterpark would not be open. Don't stay M-Th if you have kids. Disappointing...
Comment from Hotel Management
Apr 15, 2017 by Front Office Manager, Hotel Management
We're so sorry to hear that! We try to call every reservation that comes through on our off days, but sometimes some skip through the cracks! We hope you can come back on a day that the Waterpark is active!
3 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn Park, MN

Nice Hotel

Posted Mar 20, 2017
Pros: The Hotel
Cons: The waterpark situatution.
Location: Great
Very Nice hotel clean, comfortable & good value. The water park was nice but a bit crowded. The water slides were terrifyingly fast.
Comment from Hotel Management
Mar 23, 2017 by Front Office Manager, Hotel Management
Thank you for the feedback! We're sorry to hear that you had an unpleasant experience with us, but we will take your comments to heart to ensure that they don't happen again. We hope you can give us another chance!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Nice setup for the kids. We came for my daughter's birthday not realizing that the slides only run at certain times. The lifeguards were super nice and turned them on for a half hour for us. They had 2 lifeguards to do so, but they did not have to.
Comment from Hotel Management
Mar 9, 2017 by Front Office Manager, Hotel Management
We're so glad that you had a good time with us! We're always happy to hear about fun birthday celebrations! Hopefully you can come stay with us again soon.
5 out of 5
by Shiretta

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Thank you so much for the 5-star review! We're glad to hear that you had a great time with us. We hope to see you again soon!
3 out of 5
by A verified traveler

Venetian water park, not so much.

Posted Feb 19, 2017
The hotel room was small. The elevator speed was slow. 1 out of 8 hotel employees I was in contact with I actually liked and kept asking if he could help or how everything was going. The best thing about the room is the overly big fridge.
Comment from Hotel Management
Feb 20, 2017 by Front Office Manager, Hotel Management
Thank you so much for the feedback! We can get pretty busy and sometimes the elevator can takes its time, that's for sure! We hope you come back soon.
4 out of 5
by A verified traveler

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you so much for the 5 star review! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from buffalo, mn

Great in door water park

Posted Dec 31, 2016
Have 21 month Old twins. First night in a hotel with them. Water park was great! The kids had so much fun! Will be booking again!
Comment from Hotel Management
Jan 1, 2017 by Front Office Manager, Hotel Management
So glad you and the family had a great time! A first time hotel stay with newborns can be daunting, but we're happy to hear it was successful! We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Upscale Holiday Inn

Posted Dec 12, 2016
Pros: Convenient location. New. Well maintained.
Cons: Clarify that complimentary breakfast is not offered
Location: Great location for shopping, restaurants
This is a nice hotel; nicer than most Holiday Inn facilities. Hotel is very close to restaurants, shops, and the interstate. Stay was quiet and pleasant. There is some clarification on the listing site, however. This is not a complimentary breakfast hotel. They have a full restaurant in the hotel, and charge for all meals.
Comment from Hotel Management
Dec 17, 2016 by Front Office Manager, Hotel Management
Thanks for the great review! We appreciate the feedback, as it lets us look at the things we can fix. We hope to see you again soon!