Ratings based on 118 Verified Reviews

3.7 out of 5
76% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Nov 30, 2016
air conditioning was noisy - couldn't sleep because of that. bad experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2016
Cons: quick breakfast with hotel often don't have time to totally sit for breakfast
ok hotel, would be nice to have coffee in lobby all day. very hard to find a place to park at night, not enough spaces
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice employees. Beautiful location

Posted Sep 21, 2016
They definitely had an issue with employees not showing up for their shift. Slight issue with the transportation and the one female shouldn't tell customers she is too busy right now. Internal issues should not be obvious to the customers. I wish the restaurant had longer hours and the hallway smelled a little. The room was clean and smelled clean. The food was great. Would definitely stay again.
3 out of 5
by A verified traveler from tx

Decent hotel. Some staff not real great...

Posted Sep 12, 2016
The dry cleaning menu stated that items received by 8 would be ready by 6. Monday-Friday. Note that it did not specify am or pm for either time. I assumed this meant 8pm and 6am, which apparently was incorrect. I dropped of my suits at 4pm on Friday and the front desk happily accepted them without any questions. The next morning I returned to collect my suits. The gentleman at the front desk informed me that the times were 8am and 6pm, the next cleaning run wasn't until Monday, and returned my dirty, crumpled suits to me just in time to get ready for a wedding...
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Aug 10, 2016
The location is not too far from the hotel and the hotel use to be a Crown Plaza so it's a bit more upscale than other Holiday Inns including a full bar/restaurant. The surrounding area is nice and quite.
Comment from Hotel Management
Aug 11, 2016 by mike, Hotel Management
Dear Guest, Thank you for your very nice review of our hotel regarding your recent stay. We appreciate your kind comments about our facilities and our surroundings.Thank you for your business and we hope you come back to our hotel on your next visit to this area. Sincerely, Hotel manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, being renovated.

Posted Aug 2, 2016
Staff is very helpful. Convenient location. Being renovated.
Comment from Hotel Management
Aug 9, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your kind review about your recent stay at our hotel. We are pleased to hear that everything was done to your satisfaction. Thank you for your nice comments about our staff and our location.We appreciate your business and we hope you visit us again. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Inn - Eagan

Posted Jun 30, 2016
Pros: no frills, straight-forward. Decent breakfast. Shuttle service to airport.
Cons: I have noticed this every time I use Expedia, I always end up being in a handicapped room.
Location: Close to airport & Mall of America
I chose to stay at this hotel because it is less than half a mile from the business I was visiting. During my 1 night stay: 1 of 2 elevators was out of service, wait was too long
Comment from Hotel Management
Jul 2, 2016 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to provide us with a review about your recent stay at our hotel. We apologize for the inconveniences you encountered. Please be assured that the elevator has been repaired by the elevator contractor and it is back in service. Thank you for your constructive comments and we hope you will be back soon. Sincerely, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2016
Very nice hotel in good location. Very clean and great breakfast!
Comment from Hotel Management
Jun 30, 2016 by Mike, Hotel Management
Dear Guest, Thank you for your wonderful review of our hotel.We are pleased you enjoyed your stay with us.We appreciate your business and we hope you will stay here again on your next trip to this area. We welcomed your generous comments about great breakfast and our hotel. Sincerely, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick Work Trip

Posted May 13, 2016
Very clean and comfortable room. They have a pool as well as a dining room. I also liked that they were near the airport.
Comment from Hotel Management
May 16, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed you stay with us. We value your friendly comments and we hope you will visit us again. Sincerely, Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Good place to refresh

Posted Apr 26, 2016
Pros: clean, comfortable rooms, spacious attractive dining room, good breakfast offerings, free airport shuttle, free parking
Location: The wooded setting was very pleasant, especially when sitting near dining room windows. There is easy access to major highways.
We found this hotel to be very clean and comfortable. The dining room was spacious and attractive. The breakfast was an added fee, but there was some variety and the food was good quality. We could have ordered from the menu as well. The free airport shuttle was important to us and worked very smoothly. Parking was adequate. The wooded setting made for a pleasant environment and felt removed from the city, though access to highways was very convenient.
Comment from Hotel Management
May 5, 2016 by hotel manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We appreciate your very nice comments about our hotel, our surroundings and our Dining Room. Positive comments like this help us stay on track. We hope you visit us again. Sincerely, Hotel Manager