Night Out on the town
Posted Dec 18, 2016
We live in Mpls and wanted a date night out downtown. Hotel Ivy was close to our activities and as a boutique hotel, seemed fun. I want so much to like this place but I have to give it a B-, unfortunately. The location was excellent. The bar and restaurant over the top (both service and food). The valet was excellent. But just little staff things. We waited 30 minutes for ice to be delivered to our room. We left for dinner without the ice making it. A few scraps of paper in the elevator. The hotel lobby bar (not Constantine which is Excellent) staff were just a little less than welcoming. Come on Ivy. You can do better. It just felt like the manager wasn't around. I could have stayed at the Hilton for less money and got better service (we have!). We will give you one more try but I really do expect just a tiny bit better. Hotel Ivy, send your staff to Hotel Mela off Broadway in NYC and have them observe that little extra touch.