Ratings based on 924 Verified Reviews

2.9 out of 5
48% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Roseville MN

Quiet & cheerful

Posted Jun 2, 2017
I had a good night's rest at Key Inn. I had a good view out my window. I enjoyed the stay!
Comment from Hotel Management
Jun 11, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel

Posted May 19, 2017
Cons: Better mattress.
This is an average hotel and a good value. Much cheaper than the other hotels in the area. Nice staff and decent room. Bed was too hard for me to get comfortable. That's really my only complant.
Comment from Hotel Management
May 22, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We’ll work hard to fix the issue you experienced. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boise, Idaho

What we were looking for.

Posted May 18, 2017
Pros: It was clean and comfortable. Rental was reasonable. The continental breakfast was a very nice bonus.
Cons: Minor things like the toilet paper holder in the bathroom was loose and we had no sound on the CNN TV channel.
Location: We were visiting my wife's mother for her 95th birthday.
We rented the room as a place to sleep so we could visit my wife's 95-year-old mother.
Comment from Hotel Management
May 19, 2017 by Key Inn, Hotel Management
Thank you for staying with us. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shawano WI

Exactly what we needed.

Posted May 16, 2017
I had very low expectations after reading the previous reviews but this hotel was exactly what we needed. The staff could have been nicer, the breakfast lady threw out anything on the counter after a few seconds even if you weren't done with it. Breakfast was decent, AC worked great, beds were clean, and shower was hot. Would definitely stay again.
Comment from Hotel Management
May 17, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from Minneapoli

Not a clean family or traveler hotel!

Posted May 9, 2017
Cons: As above!
Location: Nothing that I know of
Spend a few more dollars and get a hotel that is clean, not noisy, odor free, and has a decent mattress!
Comment from Hotel Management
May 10, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We’ll work hard to fix the issue you experienced. We appreciate your feedback!
2 out of 5
by A verified traveler from Minnesota, MN

Needs a renovation

Posted Apr 3, 2017
Our room was not in good condition. The carpet was all ripped up, plumbing was bad(no pressure in shower and it took a long time to get hot water) and I could smell urine pretty much all the time while sleeping. The elevator also seemed like a potential disaster waiting to happen. Staff was super nice though.
Comment from Hotel Management
Apr 5, 2017 by Key Inn, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by Charmelle

It was terrible

Posted Mar 29, 2017 on Hotels
I wasn't the cleanest and the cusromer service was very bad the rooms wasnt clean dirty sheets and all not satisfied i wanted my refund back
Comment from Hotel Management
Mar 31, 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from SD

Wonderful staff

Posted Mar 25, 2017
Pros: Location. Staffing. Comfort.
Cons: Shower kind of awkward for an o lady like me.
Location: Bookstore, thrift stores, restaurants
Just like "coming home", warm, friendly and helpful staff. Have stayed there many times, will do so again.
Comment from Hotel Management
Mar 26, 2017 by Key Inn, Hotel Management
Thank you so much for staying with us. We appreciate your feedback and hope you visit us again soon.
1 out of 5
by A verified traveler

Would not recommend it

Posted Mar 21, 2017
Staff not friendly. I fealt uncomfortable. Do to clerk had a attitude. Bath room bath tub was dirty had a brown ring. Bathroom light bulb was burned.
Comment from Hotel Management
Mar 24, 2017 by Key Inn, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best one

Posted Mar 20, 2017 on CheapTickets
It's a really nice hotel grate location plenty of places to eat easy high way access cozy and quite
Comment from Hotel Management
Mar 22, 2017 by Key Inn, Hotel Management
Thank you for staying with us. We appreciate your feedback!