Ratings based on 1,677 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel -- skip the restaurant

Posted Jul 25, 2017
This is a beautiful hotel located in downtown Minneapolis. It has a great vintage feel and is very well appointed and clean. My only criticism is the restaurant called Rare. Skip that for sure -- room was awesome, beautiful and very clean. All good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Lovely hotel with charm in a great location!

Posted Jul 24, 2017
Pros: Location, local character
Location: close to Target field, Target stadium, restaurants, downtown fun!
Great stay! Only complaint was that our A/C was cycling on/off all night every 90 seconds on the first night. We reported it to the front desk, and they took care of it. Friendly staff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing boutique hotel!

Posted Jul 24, 2017
I had an opportunity to stay here or a few nights this past weekend and absolutely loved it. The hotel has amazing character and great views of downtown. The staff were fantastic and Wendy, who checked me in late Thursday, was amazing at getting me the room I wanted, giving me recommendations for restaurants and ensuring my stay was all that I expected. Have Matt make you a drink in the small but quaint lobby bar. Great experience overall! Worth the stay if you're looking for comfortable, beautiful and quiet. The W it's not! Thank goodness!!
Comment from Hotel Management
Jul 24, 2017 by Brandon, Hotel Management
Good afternoon Steven G, We are absolutely thrilled you enjoyed your stay with us! I will be sure to pass along the kind remarks to Wendy and Matt as they are huge assets to our team on site. We cannot wait to welcome you back in the future!!! Take care, Brandon Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Great downtown location & gym

Posted Jul 11, 2017
Everything about this hotel exceeded my expectations! The rooms were very large for a downtown property and the lifetime fitness was amazing. This property was in great shape and the staff was very friendly & helpful. I highly recommend you choose this property if your travels take you to downtown Minneapolis!
Comment from Hotel Management
Jul 12, 2017 by Brandon, Hotel Management
Good evening, Thank you for sharing your experience of our property. We are pleased to hear that everything from the staff to the size of our rooms were exactly what you needed! We hope to see you again in the future! Take care, Brandon N Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Historic former Minneapolis Athletic Club

Posted Jul 2, 2017
You feel like your in an east coast hotel, but with a hip vibe,that time has made better.
Comment from Hotel Management
Jul 3, 2017 by Brandon N, Hotel Management
Pak, Thank you for providing feedback of your recent experience. We hope to have you with us again in the near future. Take care, Brandon N Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenville, SC

Great place for fitness enthusiasts

Posted Jun 9, 2017
The hotel is connected to a full Lifetime Fitness facility and hotel guests have unlimited access to it. We live an active lifestyle and this hotel catered to that need perfectly.
Comment from Hotel Management
Jun 10, 2017 by Brandon, Hotel Management
Dear Paul, Thank you for providing feedback of your recent stay with us. I am thrilled to hear that you took advantage of our amazing Lifetime facility we have for our guests like you. We hope to see you again. Take care, Brandon N Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Great stay

Posted Jun 5, 2017
Pros: I loved the workout facility, locker rooms, steam room, and sauna. Very well done.
Location: There are lots of walkable restaurants and there is a bike rental station very close by. It's in the middle of everything.
The hotel staff was wonderful. They were very helpful and accommodating. They helped us with restaurant recommendations, directions, and a neighbor who was noisy one night.
Comment from Hotel Management
Jun 8, 2017 by Brandon N, Hotel Management
Good evening Sarah, We are completely humbled by your kind words of our property and are thrilled to hear that your stay was wonderful! We truly hope you enjoyed your time in Minneapolis and hope when you return that we have the opportunity to host you again. All the best, Brandon N Front Office Manager
3 out of 5
by A verified traveler from St. George, Ut.

Only if you absolutely have to stay down town!

Posted May 30, 2017
Pros: It was a nice place. room was comfortable.
Cons: Eliminate pricey foods and bevs in room and install vending or have a hotel convenience store in lobby. Get rid of OUTRAGEOUS parking cost!
Location: This place would be great if all you're doing is downtown and within walking distance. Don't trust staffs restaurant suggestions, ask a local instead.
Hotel is a nice place but, extra costs are OUTRAGEOUS! $42 a night for valet parking! Don't touch the honor bar food, you'll break your teeth on the prices! Bed was dirty when we checked in, front desk was understanding and sent someone right away to re-do it. They tried to make up for it by sending up a complimentary cheese and fruit tray to the room, only problem is, we had left the room (with the do not disturb sign on the door) they went into the room anyway to leave the plate but unfortunately we didn't get back to the room until early in the morning and the food had gone bad. It was a great gesture, just bad timing. Rooms do not have a micro unless you request one.
Comment from Hotel Management
Jun 1, 2017 by Brandon N, Hotel Management
Good morning Doug, Thank you for staying with us while in the twin cities. I am embarrassed that you encountered the issues you had and am addressing these specific instances to the correct departments to ensure we can enhance all further experiences for you and future guests. We appreciate the ability to host you and hope to see you again! Take care, Brandon N Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Great Location, Property and Staff! It was raining and the desk held our bags after check out. They even gave us tunnel and skyway directions, so we were able to go anywhere downtown without ever stepping outside!
Comment from Hotel Management
May 23, 2017 by Brandon N, Hotel Management
Good afternoon, Thank you for such wonderful feedback! We appreciate you letting us host your party during your time in the twin cities! We look forward to your next visit! Take care, Brandon N Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Anoka, MN

Great Hotel!

Posted Apr 24, 2017
Had a wonderful experience at The Grand Hotel this weekend. I had stayed once previously but the rooms have been updated and the stay was superb. Hotel staff were very friendly at the desk and the bar. LOVED the shampoo, conditioner and lotion! Would stay again just for the products!
Comment from Hotel Management
Apr 28, 2017 by Brandon N, Hotel Management
Dear Deanna, Thank you for providing the excellent feedback of your trip to Minneapolis. We are a huge fan of our bath products as well. We hope to have you with us again on the next trip to the twin cities. Take care, Brandon N Front Office Manager