Ratings based on 912 Verified Reviews

3.6 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy to find, close to shopping

Posted Apr 11, 2017
Pros: good location, close to shopping
Cons: Breakfast was not diabetic friendly. No protein, lots of high carb foods. Large
Location: Large mall nearby
Only issue we had was that there were wet towels and a swim suit left in our room by the previous guest that the housekeeping staff had not removed.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for writing about your stay at our hotel. Although you were impressed with our convenient location, we are sorry for the housekeeping issues you experienced at the time of check-in with your room. We have shared your feedback with the concerned team in an effort to improve our service. We appreciate your business and hope that the positive aspects of your visit will encourage you to choose us again. Thanks so much, Anne Gregory, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Brainerd, MN

Ok

Posted Mar 14, 2017
Pillowtop beds were hard. Stayed 2 nights, tossed, and turned all night. Not very quiet, could hear other guests from their rooms walking by and people closing doors from inside my hotel room. Room was clean at least.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. Although we are glad you liked the cleanliness of your room, we are sorry for the issues you encountered which resulted in a disturbed sleep. Our front desk is staffed 24/7 to answer questions and resolve issues, so we would have welcomed the opportunity to address your difficulties while you were still here. We appreciate your feedback and hope to have the opportunity to make your next stay perfect in every respect. Anne Gregory, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MN

good for the money.

Posted Mar 13, 2017
Pros: The price.
Cons: The wifi
Breakfast was kind of "out of the package", but was good. would recommend. I could not access their wifi with either one of my devices. The front desk said it was a problem with my devices and not their wifi.
Comment from Hotel Management
Mar 14, 2017 by General Manager , Hotel Management
Beckie, many thanks for your perfect review of LivINN Hotel Minneapolis South / Burnsville. We are glad you were happy with your stay and that you liked our complimentary "Express Start" breakfast. We appreciate you recommending us and look forward to welcoming you back soon. Thank you, Anne Gregory, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from N

Nice hotel. I feel at home!

Posted Mar 3, 2017
I never feel im lost. I feel at home. I like that the room is very clean and they clean it everyday
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
We appreciate the fantastic review! We are delighted to read that you loved your spotless room and our service made you feel at home. I will be sure to let our housekeeping staff know that we met your expectations in providing a clean and comfortable experience. Thanks again for your feedback, and we hope that LivINN Hotel will be your choice for all your future visits to the area. Anne Gregory, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, Florida

Rates with hotels at double the price.

Posted Feb 28, 2017
Cons: A bigger selection at the free breakfast.
Location: Minneapolis/Burnsville. Mall of America, and tons of other things.
Everything you look for in a hotel. Clean rooms, friendly staff and GREAT rates. They are under construction at this time (even though it did not disrupt business, or guests). I believe they are expanding the breakfast area.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Randy, thank you for reviewing your stay at LivINN Hotel. We are glad you had an excellent stay and were impressed with most of the aspects of our hotel. I am pleased to let you know we are currently adding to the hotel, and we will soon offer a delicious hot breakfast and a workout center for our guests! We hope you will return to enjoy our expanded services the next time your travels bring you this way. Anne Gregory, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
good place . Quite , go next time , ,,,,,,,
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for your stay and for posting your nice comments. At LivINN we strive to make sure all of our guests experience a comfortable stay, and we are happy this was your experience. We enjoyed serving you and look forward to your return. Thanks so much, Anne Gregory, General Manager
3 out of 5
by A verified traveler from Austin

Great price, upgrade from Motel 6

Posted Feb 24, 2017
Pros: The location was convenient to the wedding we were attending and the room was decent .
Cons: Keep the drug dealing or use monitored
The room was clean, the bed was comfortable. They don't take cash which would have been good to know up front. The marijuana smell in the hallway was intense! This area of Burnsville was not what I remember, a little scary after dark....
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are glad our location was ideal for your visit and you were very pleased with our pricing. We appreciate you sharing your concern and apologize for the inconvenience caused. We hope this isolated issue will not deter you from visiting us again anytime your travels bring you back to our area. Anne Gregory, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nicely remodeled and still doing more

Posted Feb 21, 2017
Cons: fix the windows so that not as much sound comes through
Location: Mall of America about 15 minutes away
They were currently adding on a large extension for the new breakfast room and workout room so no comments on that. However our room was very nice ... with a few little oddities. It had a very comfortable king bed with a nice assortment of connections nearby for electronics (USB connections, etc). The TV was about a 60" with a desk beside it. We were there for 2 nights and enjoyed our stay however there were a couple of oddities that seemed out of place with the amount of money they must have spent on the remodel. There was no fan in the bathroom - just a vent... usually not a big deal but sometimes it is ;-) The bathroom door also did not have a lock but I think that's because it was a 2 person room (and let's face it if you are sharing a bed then they probably have seen you in the bathroom as well) and the door was actually a BARN DOOR! That's right - not a sliding pocket door but a rolling on rails kind of door. Probably the only thing I didn't like was that the window was likely not included in the remodel because we could hear the traffic on I-35 whenever the TV wasn't on (our room was facing the highway). There is a sound wall but that stops just before the hotel property so there is only a frontage road and a small hill separating the two.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Bill, thank you for reviewing our property. We are glad you were overall pleased with your room, and we also value your observations about the same. We will make a note of your concern as we plan future enhancements. It was a pleasure to have you as our guest, and we hope to see you again at the LivINN Hotel. Thanks so much, Anne Gregory, General Manager
2 out of 5
by A verified traveler from Fargo, ND

Just run to your room.

Posted Feb 15, 2017
Pros: Pictures on the website of the room are accurate.
Cons: Smell in Hotel
Nice, comfortable room, but the Hotel hallways and lobby smell awful. Shower head is at a great height for a jockey, but I felt like a giant having to splash water at myself.
Comment from Hotel Management
Feb 15, 2017 by GM, Hotel Management
Thank you for being our guest and for sharing your feedback. I apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and I am sorry if this compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to make sure this is not an issue for future guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Thanks so much, Anne Gregory General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Casual weekend

Posted Feb 6, 2017
Nice room, large. Nice king bed was extremely comfortable. Loved the large room! The bathroom clean except side next to tub was filthy. Our room was next to a outside door, and room was bright all night. A heavy drape over window would help. It was so light in room, it was difficult to sleep.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for sharing your valuable feedback! It’s a pleasure knowing you loved your clean and spacious room and the comfort of our bed. We appreciate your observation and hope to welcome you back soon at the LivINN. Thank you, Anne Gregory, General Manager