Excellent Staff, Old Hotel
Posted Aug 31, 2016
I am really torn with writing this review because the hotel staff members are SOOO friendly and accommodating.
-- Our flight arrived hours before check-in and the front desk rep was able to get our room available ahead of time. That was a God send because my little ones were really sleepy.
-- The hotel staff accommodated every request promptly.
-- We mainly stayed at the pool which was very clean and barely anyone used it.
-- It is literally a five minute walk to MOA. The hotel is right across the street.
-- Bistro 79 have has yummy food. (Marco and Michael were really friendly and nice.)
-- The hotel smells old.
-- The rooms are old, outdated, and have rust in the bathroom and stains on the floor.
-- The sheets don't smell clean or fresh at all. The pillows smell heavily used and are lumpy.
-- The beds are small and very uncomfortable. My entire family woke up with backaches.
-- There was an issue during our breakfast in which Marco, the manager, comped our meal and offered to buy my family dinner. When we returned for dinner and ordered, the manager on duty (Deb) seemed annoyed by what we ordered. My youngest didn't even eat dinner so it's not like we ordered a lot. Deb was noticeably bothered and proceeded to vent to a waitress nearby. Note: If you comp someone's meal and want to impose a strict limit as to what people can order, then say that! We also paid for $60-70 worth of drinks to go with this meal so it's not like we didn't spend any money!