Posted Apr 25, 2010
We really liked the hotel location and its non-chain qualities and appearance. It felt like an oasis in the city. After our initial disappointment that we did not get the king we'd reserved, we found the room itself to be nice. However, the bed was so dreadfully uncomfortable that we had an equally dreadful night's sleep. It was one of those beds that each sleeper can supposedly adjust to their level of comfort; however, there was no comfort to be had this night, as the bed just didn't work properly. My husband barely slept, and I woke up with a backache. When we told the clerk about this problem on check-out, all she did was remove the tax from the room charges, with little in the way of apology. When guests report that they have had a "brutal" night in a hotel room, the hotel ought to do more to make things right, I think. We will certainly never go back to this hotel. P.S. Hotel restaurant was resoundingly mediocre as well. So much for our relaxing little stay away from home!