Ratings based on 3,061 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted May 26, 2017
Our stay was short but staff was helpful and the room was comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Great hotel!

Posted Apr 26, 2017
We have stayed here muliple times and always had a great room. It's very clean, comfortable bed with nice bedding, friendly staff, and in a nice area!
Comment from Hotel Management
Apr 27, 2017 by Tim Regan - GM, Hotel Management
5-Stars! We truly appreciate your continued patronage of the Park Plaza. We look forward to you next visit!
3 out of 5
by A verified traveler

Hotel was older than expected

Posted Apr 23, 2017
Hotel was older than expected, fridge wouldn't close all the way. The room was Clean for how old the hotel was. Great if you're on a budget
Comment from Hotel Management
Apr 24, 2017 by Tim Regan - GM, Hotel Management
Thank you for sharing you experience at the Park Plaza. We are pleased to see you enjoyed your visit and found our rates reasonable. We appreciate your business and hope you can visit us again in the near future.
3 out of 5
by A verified traveler

Posted Apr 23, 2017
Pros: location
Cons: update the rooms, more available outlets would be nice and move the outlets from behind the bed.
Stay was OK. Elevator broke down and we had to use the stairs a few times. Had to find accommodations for a wheel chair bound friend which was a big issue.
Comment from Hotel Management
Apr 24, 2017 by Tim Regan - GM, Hotel Management
Thank you for sharing your experience at the Park Plaza. We are sorry to hear about your challenges with one of our elevators. We under that this can created longer wait times and we apologize. Please know that we appreciate your business and hope you might consider our hotel again when your travels bring you back to the area.
1 out of 5
by A verified traveler from Minnesota

Rundown Terrible Dirty Never again.

Posted Apr 1, 2017
Pros: ****NOTHING*****
Cons: COMPLETE REMODEL, REMOVE THE SMELL, OFFER FREE BREAKFAST, AND CHARGE WHAT YOU SAY THE COST IS NOT OVER,
Location: Not much need to get on freeway for larger attractions.
Nothing good to say. From the main lobby to the room - Worn out run down furniture no cushion exterior worn off. all veneers (vanity, furniture , bed) and wall paper stained, torn and peeling. Carpet discustingley stained and old. Bed old and mattress worn. Sheets stained, don't think they had been change. EVERYTHING DATED AND GRUNCHY. No conviences such as micro wave ,wireless charging stations. Breakfast on site looked free. It was not. Minimum breakfast cost for 2 $26.00. There is a guideline for water temperatures/ the hot water was far hotter than it should have been, and dangerous. Despite the hotel not being full we were given a room that the bed headboards were against the housekeeping room. The noise was intrusive. ****ABOVE ALL WAS THE ODOR****. I BELIEVE IT WAS SO STRONG TO COVER UP OTHER ODORS. From the time I walked in the lobby the very strong "air freshener" or whatever smell gave me a headache. I am allergic to perfumes and chemical smells. This is a problem with MANY people. I work in a multi billion dollar company and the have a NO PERFUME, NO SMELLING LOTIONS, HAIR PRODUCTS OR LAUNDRY PRODUCTS. My symptoms can range to immediate headache to my throat closing. I have stayed at many Carlson hotels. Example Fargo ND where there staff, service, free breakfast, decor is above all. And no smelly "freshener" smells. ##also the cost when I reserved the room was $80 total of a little over $90. My account was charged over $147.
Comment from Hotel Management
Apr 3, 2017 by Tim Regan - GM, Hotel Management
We are sorry to see our hotel did not meet your needs. Our main priorities aim at providing great customer service, clean rooms and keeping this available at reasonable rates. We thank you for your business and wish we could change your mind about a return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2017
It was just a one night stay. It was fine. The room was the perfect size for two and the coffee was much needed and appreciated.
Comment from Hotel Management
Apr 3, 2017 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza! We appreciate your business!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sioux Falls, SD

Park & Fly

Posted Mar 30, 2017
Pros: Location, cleanliness and friendly staff.
Location: We use this motel for Twins and Vikings games. Take a shuttle to the Mall of America and take the tram downtown.
As usual, the Park Plaza was awesome. This was for a park & fly for our trip to Mexico. Both shuttle drivers were great! Very friendly and went above and beyond for us. Definitely recommend.
Comment from Hotel Management
Apr 6, 2017 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza! We are pleased to see our hotel is ideal for your adventures. We truly appreciate your business and hope to see you again in the very near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Posted Mar 30, 2017
Pros: Good hot tub and pool area.
Cons: Rooms are quite warm even with ac on.
Location: Great location. Close to restaurants and shopping.
It was okay, price was right and it was very comfortable.
Comment from Hotel Management
Apr 3, 2017 by Tim Regan - GM, Hotel Management
Thank you for taking the time to rate and review your stay at the Park Plaza. We are pleased to see you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from overland psrk, ks

Good value near everything

Posted Mar 28, 2017
Clean room with small refrigerator. Carpet in room was old and worn. Needs replacing but good value with comfortable bed, nice desk and large tv with great channel selection
Comment from Hotel Management
Apr 3, 2017 by Tim Regan - GM, Hotel Management
Thank you for taking the opportunity to review your stay at the Park Plaza. We are pleased to see you enjoyed your stay. We also appreciate your candid feedback on the aspects of the hotel that could be improved. We appreciate your business and hope you can visit us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Hotel was good for the price and the location was good It was just out dated a little, old looking but for the price it was good I'd stay again as long as the price was close to the same
Comment from Hotel Management
Mar 27, 2017 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza! We appreciate your business!