Ratings based on 3,027 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Front desk was horrible

Posted Feb 25, 2017
The prices change from 114 to 163 when I checked out the hotel book was totally confusing there was no page for the restaurant for breakfast or lunch call the room service they did not have what was advertised in your book was a horrible experience I'll never go back
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
room was clean, staff were friendly and helpful. Shuttle service to MOA was very accommodating
Comment from Hotel Management
Feb 21, 2017 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza! We are pleased to see you enjoyed your visit. We truly appreciate your business and hope you can visit us again when your travels bring you back to the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from CdMx

Hidden Hotel with local history

Posted Feb 19, 2017
It is an old hotel, but hidden from the highways, nice for families or business.
Comment from Hotel Management
Feb 20, 2017 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza for your recent visit. We are pleased to see you enjoyed your stay. We hope you can visit us again when your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Feb 14, 2017
Great location. Still a good place to stay but could use some refreshing of the decor.
Comment from Hotel Management
Feb 15, 2017 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza for your recent stay. We appreciate your business and well as your candid feedback on how we can improve. We hope you can visit us again when your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Luck, WI

Decent hotel close to Fairview Southdale Hospital

Posted Feb 11, 2017
Pros: This hotel is clean, quiet and the staff is wonderful.
Cons: The hotel has been around awhile and could use some upgrades but there was nothing to complain about here.
Location: This hotel is close to everything.
My wife had bypass surgery and I needed a room close by for my daughters to sleep in. We live 100 miles away I booked the room for 2 nights because of the close proximity to the hospital and the affordable price.
Comment from Hotel Management
Feb 13, 2017 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza for your recent stay. We truly appreciate your business and are pleased to see that our location and accommodating staff made your visit a success. We also appreciate your candid feedback on the aspects of the hotel that could be improved. We hope you can visit us again when your travels bring you back to the area.
2 out of 5
by A verified traveler from Bismark, ND

Gross, outdated, most things in room broken...

Posted Feb 9, 2017
Upon arriving things didn't seem so bad. Nice enough on the outside, had free parking, lobby was inviting, front desk staff was welcoming. Everything went downhill once we got to our room. After a long day of traveling we planned to get comfy in bed, watch some TV and call it a day. Upon pulling the covers back on th bed we found a big nasty bandaid and a bunch of brown staining all over the shirts. Clearly the bedding wasn't changed. We checked out the other bed and it appeared clean, so decided my husband and I would just have our daughter sleep with us in the 'clean' bed. Crawled in only to realize the bed was broken and had a spring poking my husband in the back. Awesome. Let's change the bedding to the not broken bed...okay done. Let's turn on the TV. TV turns on to a black screen, can't change channels, turn up the volume, nothing. TV is broken, there is no picture just sound. At this point our overly tired 5 year old is crying, and we are beyond frustrated. Ended up letting her watch a video on my phone, sucking up data since we couldn't get the wifi to connect at the hotel. I decided to shower, and found a nasty bathroom awaiting. Hair in the shower and sink (like someone shaved) and pee on the floor. We left promptly at 7am once our daughter woke up. Not a pleasant experience. Especially for the price we paid....
Comment from Hotel Management
Feb 13, 2017 by Tim Regan - GM, Hotel Management
Thank you for taking the time to share your experience at the Park Plaza. We are sorry to hear about the challenges with our guest room cleanliness. What you have experienced is highly uncharacteristic of our cleanliness standards and we sincerely apologize. Our main priorities have always been to provide a clean, comfortable, relaxing environment for our valued guests. We truly appreciate your patronage and your feedback and hope we can change your mind about a return visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Wasn't there much

Posted Feb 6, 2017
So didnt interact with the staff or need anything fancy. However the last day, housekeeping never came; had a kid with a cold so it would have been nice if the wastebaskets were empty, bed made and towels changed.
Comment from Hotel Management
Feb 9, 2017 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza for your recent trip. We truly thank you for you business as well as your candid feedback on the aspects of your service that could be improved. We hope you can visit us again when your travels bring you back to the area.
2 out of 5
by A verified traveler

Upgrade Immediatley!

Posted Jan 4, 2017
Pros: Not much.
Location: MOA
Hotel lobby okay, not impressive. After arriving on a late flight, my room was not cleaned. Was given a food voucher to compensate. One of the elevators was not working & the one that was I wasn't that sure about. The staff in the restaurant was wonderful! the staff behind the front desk okay. The shuttle drivers wonderful. The door key would not stay activated. Not the most enjoyable stay. Really needs upgrading. In good faith, I could not recommend anyone to stay here, really. They could at least change the carpet in the elevator, very nasty.
Comment from Hotel Management
Jan 9, 2017 by Tim Regan - GM, Hotel Management
On behalf of our entire staff at Park Plaza Hotels & Resorts we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to improve where we can. We understand your candid feedback regarding the condition of our hotel. Much of our furniture, fixtures, and equipment are nearing the end of their service life. We certainly appreciate your feedback and will use this to strengthen our case for renovations. Our main priority in the meantime is provide genuine customer service in a clean, comfortable, and relaxing environment and make this available at a very reasonable price. We very much appreciate your patronage and hope you would consider our hotel again when your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Nice Hotel and very friendly staff

Posted Jan 4, 2017
Can't really complain about anything. Shuttle service to and from the airport as well as to and from the Mall of America is very convenient. All staff we encountered was very nice. Room was clean. Bed was comfy. Pool was nice as was the hot tub. Within walking distance of a Perkins.
Comment from Hotel Management
Jan 5, 2017 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza for your recent visit. We thank you for your business as well as your 5-Star review! We hope you can visit us again when your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Great place to stay

Posted Dec 30, 2016
Pros: Easy check in an out. Local newspaper for free
Cons: King size bed needs upgrading
Location: Close to shopping and resturants
Easy check in and out. Located near malls for easy shopping. Enjoyed the coffee in the room it was everything we expected and more.
Comment from Hotel Management
Dec 30, 2016 by Tim Regan - GM, Hotel Management
Thank you for choosing the Park Plaza. We are pleased to see you enjoyed your stay and found our location ideal for your trip. We hope you can visit us again in the near future. Thank you!