Expected better quality for the price
Posted Aug 11, 2016
The reasons I wouldn't give this more than 3 stars because of cleanliness issues and more was expected for the amount spent on the room. When you read the description of the hotel, waterslides are listed as an amenity. However, upon checking in, I found out that the waterpark tickets were extra and had to spend an additional $100 for 4 passes. It would be heartbreaking to tell the kids, 'no, we're not doing the waterpark since we thought the price was included in our stay but it's an extra $100,' so I tacked that on to our total. So in reality, the cost for one night is more than we anticipated. For that amount, I would not have expected to find a half-empty, Powerade bottle on the top bunk and my daughter wouldn't have found a piece of unwrapped gum under the bottom bunk pillow. Obviously, the bunks aren't easy to clean, but these were found within 5 minutes of my kids getting into the beds. That being said, the lobby, waterpark, and arcade were attractive, the restaurant on site was pretty good, and the room was decently comfortable.
Comment from Hotel Management
Sep 3, 2016 by Sandy, Hotel Management
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations.